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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heap

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

    $0

    per month

    SAP BW/4HANA

    Score8.3 out of 10
    N/ASAP BW/4HANA is a next-generation data warehouse solution. It is specifically designed to use the advanced in-memory capabilities of the SAP HANA platform. For example, SAP BW/HANA can integrate many different data sources to provide a single, logical view of all the data. This could include data contained in SAP and non-SAP applications running on-premise or in the cloud, and data lakes, such as those contained in the Apache Hadoop open-source software framework. With SAP BW/4HANA,…N/A
    Pricing
    HeapSAP BW/4HANA
    Editions & Modules
    Free
    $0
    Up to 10k sessions/month
    Growth
    Starting at $3,600 annually
    Up to 300k sessions/year
    Pro
    Contact Heap Sales
    Custom sessions per month and unlimited projects
    Premier
    Contact Heap Sales
    Custom sessions per month
    No answers on this topic
    Offerings
    Pricing Offerings
    HeapSAP BW/4HANA
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional DetailsHeap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.—
    More Pricing Information
    Features
    HeapSAP BW/4HANA
    Access Control and Security
    Comparison of Access Control and Security features of Heap and SAP BW/4HANA
    Feature
    Heap
    -
    Ratings
    SAP BW/4HANA
    9.2
    4 Ratings
    2% above category average
    Multi-User Support (named login)00 Ratings9.74 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings9.74 Ratings
    Single Sign-On (SSO)00 Ratings9.74 Ratings
    Location-Based Data Governance00 Ratings8.04 Ratings
    Data Modeling
    Comparison of Data Modeling features of Heap and SAP BW/4HANA
    Feature
    Heap
    -
    Ratings
    SAP BW/4HANA
    9.7
    4 Ratings
    0% above category average
    Data model creation00 Ratings9.74 Ratings
    Data Exploration
    Comparison of Data Exploration features of Heap and SAP BW/4HANA
    Feature
    Heap
    -
    Ratings
    SAP BW/4HANA
    9.0
    3 Ratings
    13% above category average
    Visualization00 Ratings9.03 Ratings
    Data Warehouse
    Comparison of Data Warehouse features of Heap and SAP BW/4HANA
    Feature
    Heap
    -
    Ratings
    SAP BW/4HANA
    8.5
    4 Ratings
    1% below category average
    High-Volume Data Processing00 Ratings9.74 Ratings
    Data Warehouse Management00 Ratings10.04 Ratings
    Administrative Automation00 Ratings7.53 Ratings
    Self-Optimization00 Ratings7.03 Ratings
    Best Alternatives
    HeapSAP BW/4HANA
    Small Businesses
    Mixpanel
    Score8.3 out of 10
    No answers on this topic
    Medium-sized Companies
    Gainsight PX
    Score7.6 out of 10
    Cloudera Enterprise Data Hub
    Score9 out of 10
    Enterprises
    Gainsight PX
    Score7.6 out of 10
    Oracle Exadata
    Score9.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HeapSAP BW/4HANA
    Likelihood to Recommend
    8.4
    (233 ratings)
    9.7
    (12 ratings)
    Likelihood to Renew
    9.3
    (9 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (65 ratings)
    9.7
    (5 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.4
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (8 ratings)
    9.7
    (7 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HeapSAP BW/4HANA
    Likelihood to Recommend
    Contentsquare
    Scenarios when Heap was well suited: It is when a user claims that he encountered a bug without giving us the details of the error message. Scenarios where it is less appropriate: Its when we try to capture user interaction in our mobile app
    Incentivized
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    SAP
    SAP BW/4HANA is certainly an excellent choice when it comes to setting up a data warehousing platform within a landscape of existing SAP systems ecosystem for realizing quick time to value and ROI over the long term. Many non-SAP analytics tools such as Power BI , Qlik also now offer connectors to leverage SAP BW/4HANA data as additional options to deploy third party visualization tools which make it a more open ended platform of choice. But with the future roadmap of SAP and industry in general being focused towards cloud based offerings (SAC and Datasphere) infused with AI capabilities one has to make a judicious choice among these depending on the use case, capabilities of platforms and existing systems landscape and the overall long term IT strategy. SAP BW/4HANA may not be a good platform of choice if starting a native greenfield data warehousing implementation with cloud first approach which would require data integration across SAP and Non-SAP sources and one should consider other SAP cloud offerings which however still have some time to reach a level of maturity as SAP BW/4HANA has reached over the years.
    Incentivized
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    Pros
    Contentsquare
    • Realtime interactions which are captured automatically is a unique feature which no other product offers.
    • Low code implementation is a big plus for marketing teams, as there is less dependency on engineering
    • Detailed customer behaviours can be studied with captured replay sessions
    • Due to all the above points - it helped to improve customer experience
    Incentivized
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    SAP
    • With ODP based extraction, SAP BW/4HANA does well to integrate the data from various source systems like S4HANA , S4C.
    • With composite providers having the ability to integrate HANA calculation views, we are able to make the best of use of both application layer and data base layer(HANA) for mixed modelling scenarios.
    • with data tiering optimization higher data volume are effectively handled as we have the option to control the amount of data that is being stored in HOT , Warm and cold storage. With data volume grows over the year, DTO comes in handy solution to automatically move the delta to appropriate area based on temporature.
    Incentivized
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    Cons
    Contentsquare
    • I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
    • Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.
    Incentivized
    Read full review
    SAP
    • Better integration with HANA layer with BW/4HANA application
    • Flexibility to provide more secure API's to interact with non-sap Data bases
    • Integration with Gsheets as well like Excel(AFO) and introduce better reporting integration with various reporting tools.
    • Evolution to provide better data lake , data brick options like in BDC
    Incentivized
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    Likelihood to Renew
    Contentsquare
    It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Usability
    Contentsquare
    On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
    Incentivized
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    SAP
    SAP BW/4HANA requires specialized skillsets around data warehouse modeling and the access to data, however the modeling capabilities are intuitive and have now become accessible to both SAP and non-SAP data warehouse specialists. This new model allows for Interchangeable skillsets and access to a broader pool of experts throughout the industry, as well as easier access to data.
    Incentivized
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    Reliability and Availability
    Contentsquare
    I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
    Incentivized
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    SAP
    No answers on this topic
    Performance
    Contentsquare
    Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
    Incentivized
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    SAP
    No answers on this topic
    Support Rating
    Contentsquare
    Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.
    Incentivized
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    SAP
    SAP Max Attention and general support for SAP BW/4HANA is broadly available. Truth to be told, MaxAttention has a premium cost but brings great engineers. So this being an enterprise capability and extremely critical, we did not consider cost as the main factor since support works well. Just keep that in mind when making your selection.
    Incentivized
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    Implementation Rating
    Contentsquare
    The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.
    Incentivized
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    SAP
    No answers on this topic
    Alternatives Considered
    Contentsquare
    Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort.
    Incentivized
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    SAP
    SAP BW / 4HANA and SAP IQ are both used for warehouse; with quick consultations for business analysis and that allows us to obtain dashboards and KPIs efficiently. SAP IQ is columnar and SAP BW / 4HANA immemorial. SAP BW / 4HANA was selected for the response speed of the queries since it saves the information in cache.
    Incentivized
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    Scalability
    Contentsquare
    The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
    Incentivized
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    SAP
    No answers on this topic
    Return on Investment
    Contentsquare
    • It has helped us make decisions on what products to scope for our MVP based on the usage data.
    • It's allowed us to measure success with our beta product.
    • It's helped us view our conversion rates in an easy and usable manner.
    Incentivized
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    SAP
    • SAP BW/4HANA has been immensely helpful in eliminating alternate silos of data creation by business users thereby ensuring data integrity and consistency across the organization. The focus is now more on data analysis as opposed to data preparation in spreadsheets saving users hours of laborious manual work in collating data.
    • We have been able to quickly integrate and leverage data from multiple SAP systems into SAP BW/4HANA to drive holistic decision making within the organization including streamlining the month end close process using BPC.
    • Excel friendly reporting tools such as Analysis for Office have made it much easier for user adoption and training making change management much easier and change the culture within the organization.
    Incentivized
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    ScreenShots

    Heap Screenshots

    Screenshot of Dashboard in Heap (Use to get Product or User Behavior Insights)Screenshot of Effort Analysis provides the first-ever quantitative measurement of user friction, capturing the difficulty users face when moving through every step of every user flow across the digital experience.Screenshot of Heap Illuminate looks for the most common events between two steps in a funnel and generates a Top Events table that displays how well paths including different events convert to the next step so you can understand how that behavior is helping or hurting conversion.Screenshot of From Top Events you can choose an event and use Path Comparison to fork your funnel and see how the selected behavior impacts conversion downstream.

    SAP BW/4HANA Screenshots

    Screenshot of Next generation data warehousing with SAP BW/4HANA.Screenshot of SAP BW/4HANA user cockpit.Screenshot of Geolocation analytics in SAP BW/4HANA.Screenshot of Data modeling in SAP BW/4HANA.Screenshot of Modern user experience in SAP BW/4HANA.Screenshot of Monitor the performance of your business in real-time with SAP BW/4HANA.