Helix ALM vs. Jama Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Helix ALM
Score 8.5 out of 10
N/A
Helix ALM (formerly TestTrack) is an application performance testing and application requirements management suite.N/A
Jama Connect
Score 7.9 out of 10
Enterprise companies (1,001+ employees)
Jama Connect® is a Requirements Management software and Requirements Traceability solution. Jama Software enables teams to manage product requirements and enable Live Traceability™ across the development process, in order to reduce cycle times and improve product quality.N/A
Pricing
Helix ALMJama Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Helix ALMJama Connect
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Helix ALMJama Connect
Top Pros
Top Cons
Best Alternatives
Helix ALMJama Connect
Small Businesses
GitLab
GitLab
Score 8.9 out of 10
Polarion ALM
Polarion ALM
Score 9.2 out of 10
Medium-sized Companies
GitLab
GitLab
Score 8.9 out of 10
Polarion ALM
Polarion ALM
Score 9.2 out of 10
Enterprises
GitLab
GitLab
Score 8.9 out of 10
Polarion ALM
Polarion ALM
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Helix ALMJama Connect
Likelihood to Recommend
10.0
(1 ratings)
7.6
(65 ratings)
Likelihood to Renew
-
(0 ratings)
7.3
(2 ratings)
Usability
-
(0 ratings)
5.5
(1 ratings)
Availability
-
(0 ratings)
7.3
(1 ratings)
Performance
-
(0 ratings)
8.2
(1 ratings)
Support Rating
9.0
(1 ratings)
8.2
(3 ratings)
Implementation Rating
-
(0 ratings)
7.3
(1 ratings)
Configurability
-
(0 ratings)
6.4
(1 ratings)
Ease of integration
-
(0 ratings)
8.2
(1 ratings)
Product Scalability
-
(0 ratings)
5.5
(1 ratings)
Vendor post-sale
-
(0 ratings)
7.3
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
Helix ALMJama Connect
Likelihood to Recommend
Perforce Software
Helix ALM is very well suited for maintaining traceability between user needs, requirements and tests for medical device design controls. It allows users to customize the reports to create a traceability matrix or any other reports that are needed. It is also a good program for tracking issues and bugs and for storing/linking verification and validation test protocols and reports.
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Jama Software
Jama is an excellent tool for requirements management, development, and traceability throughout the development lifecycle. Jama aids in peer reviews of generated artifacts with time-boxed review cycles. Jama provides a robust ecosystem which is highly tailorable to the demands of the particular organization in which it is used
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Pros
Perforce Software
  • Traceability for design controls.
  • Managing workflow of bugs/issues.
  • Maintaining risk management information.
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Jama Software
  • Requirements Management in general
  • Focus in the content without loosing the track of the evolution of the items by maintaining the exchange of information between the users inside the Tool.
  • The possibilities to integrate this tool within our IT-landcape and with our other engineering tools is for us a leverage to success.
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Cons
Perforce Software
  • Better integration with electronic document control systems like Arena PLM.
  • Easier setup in the back end (customization is available but the interface is not intuitive).
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Jama Software
  • The 'filtering' capabilities in Jama are not as good as they could be. In particular, the ability to "nest" filters is quite limited. I have certain seen much better capabilities in other tools. ('Cradle' is an example of a tool with excellent "nested filters" capabilities.)
  • From an administrative point of view, the 'License' admin view is pretty disappointing. The particular thing that I'd like to be able to find out from it is the peak number of 'Float Creator' licenses in concurrent use on each day. If there's a way to get to that information, I haven't found it yet.
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Likelihood to Renew
Perforce Software
No answers on this topic
Jama Software
Jama is really easy to use and operate compared to other tools. This allows a process owner to get easier buy-in from the organization to see value early. My experience with this tool was very positive and we were able to see value early in its introduction
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Usability
Perforce Software
No answers on this topic
Jama Software
Jama is mostly designed for requirement gathering, but that can be possible using JIRA if we add only approval type of plugin for special requirement types. Jama's performance and features do not improve on a periodic basis i.e. with each release. Even bug fixes take a lot of time and they don't care about customer impact.
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Reliability and Availability
Perforce Software
No answers on this topic
Jama Software
Jama is available most of the time if it is used within the application's boundary. Jama has very good availability if we use very high hardware servers. Sometimes we face issues if there are batch operations running.
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Performance
Perforce Software
No answers on this topic
Jama Software
With performance compared to JIRA, I do recommend Jama in this case. Jama provides very good performance, it loads immediately for any of the items and searches any item immediately. Performance is really good in all of the operations including creating stories, epics, item types or other support operations or report generation.
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Support Rating
Perforce Software
The support from Perforce has been extensive and allowed us to customize the setup of Helix ALM specific to our needs. They also hosted training sessions for our users and administrators and provided us with troubleshooting help during initial setup.
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Jama Software
They typically answer within minutes of posting a ticket, and then you have a clear expectation of what the issue is, how to diagnose it, how long will it take to get resolved, and in which version a given problem is resolved, or if there is a patch for hosted services. They have a number of support people, and all of them are top-notch.
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Implementation Rating
Perforce Software
No answers on this topic
Jama Software
Jama 2015.5 implementation is very smooth and no need for much manual work. Jama 8 has many challenges and we can not install it as smoothly as Jama 2015.5. Initially, Jama didn't provide the Jama 8's installer files or zip files and they were just providing docker files to everyone (which was really strange). It is the worst that they don't provide all the files at a time. Why should they tell us where we should deploy, and why only a dockerfile? I am not very satisfied with Jama implementation.
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Alternatives Considered
Perforce Software
The other tools that we evaluated did not have all of the capabilities and customization that Helix ALM had to offer and therefore we decided to select Helix ALM.
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Jama Software
The major sellingpoints of Jama were the review-system for internal and external reviewers and the inclusion of (Use Case) modelling tools, while keeping the core requirements-centric. Ability to synchronise with currently in use test-tooling and the low learning curve were additional selling points. Availablity of support in our local language was much appreciated as well.
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Scalability
Perforce Software
No answers on this topic
Jama Software
There is no horizontal scalability available in Jama, we have only one choice to scale it vertically. But vertical scalable applications always have limitations to grow. In this case, Jama doesn't support horizontal scalability functions like multi-node architectures with a shared drive for the home directory.
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Return on Investment
Perforce Software
  • Improved management of requirements, risks and bugs to make sure they don't get lost in emails or long documents.
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Jama Software
  • Made it easier to know what I'm responsible for, from a work task perspective.
  • Allowed leads/managers to assign work in a more educated manner by seeing workload, etc.
  • Allows clear deliverables and more accurate work estimates, since we can look back at previous examples (assuming there are some).
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ScreenShots

Jama Connect Screenshots

Screenshot of Jama Connect - Live TraceabilityScreenshot of Jama Connect - Project Dashboard ViewScreenshot of Jama Connect - Requirements Management