Jama Connect2All
March 07, 2023

Jama Connect2All

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jama Connect

Centralised requirements administration to facilitate sector-uniformity
  • Quick marking (and solving) question and issues through comments
  • Intuitive Review module (peer as well as approval)
  • Free Stakeholder licenses help showcase (Jama) Requirements management to involved stakeholders
  • No build-in Company Dictionary/Glossary
  • No easy-to-use visual traceability (e.g. tree-graph)

Do you think Jama Connect delivers good value for the price?


Are you happy with Jama Connect's feature set?


Did Jama Connect live up to sales and marketing promises?


Did implementation of Jama Connect go as expected?


Would you buy Jama Connect again?


  • We are moving from multiple Tenders for an Asset to single Tenders for our sector-branch. Hard numbers cannot be quoted yet, but will be at least in the 7 digits per assettype.
We expect to achieve Sector-wide uniformity in Assets, with a minimum of effort to create impact-analysis for changes (like evolving stakeholder wishes for the energy-transition and/or changing legislation). It is to early for a definite conclusion, but we are still on-target.
Collaboration and handling of Reviews are Jama's strongsuit and one of the major reasons for us to aquire the product. With well over 20 business stakeholder groups for multiple companies and several technical teams, it has yet to fail us even once.
The major sellingpoints of Jama were the review-system for internal and external reviewers and the inclusion of (Use Case) modelling tools, while keeping the core requirements-centric. Ability to synchronise with currently in use test-tooling and the low learning curve were additional selling points. Availablity of support in our local language was much appreciated as well.
Yes - MS-office. (Do I need to say more?) When it comes to realising and maintaining a certain maturity level of requirements management, office lacks in all aspects.
Jama is well suited for just about all situations. Beside missing some minor functionalities (which are missing in just about all other requirements tools as well), there is nothing to complain about. Support is good and the company is still improving Jama every month.

Jama Connect Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No Premium support package. We are quite capable ourselves and tried basis support for a year. Serious items are already handled with care, as are investigations on possible bugs in our environement.
Issues are handled quickly and with care. Serious (cloud) issues are investigated thoroughly.
Yes - Yes. As with every bugreport, you have to go through the basic motions. After that, they are quick to identify and resolve them.
At a certain point there appeared to be a security issue within the configuration of a Tender-project (our own responsibility). The issue was investigated and handled by Jama within 4 hours.