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Good cloud-based requirement management and evolution solution, with room to improve processes
https://www.trustradius.com/application-lifecycle-management-almJama ConnectUnspecified886101
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Updated June 24, 2019

Good cloud-based requirement management and evolution solution, with room to improve processes

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Jama Connect

Jama Connect is the source of truth for requirements within the SKA Organisation (SKAO). We have used internally within SKAO to communicate between Engineering, Operations, and Scientists, but also to do requirement reviews with external consortia, to get their input. We are also using it for requirement flow-down and traceability, and using several report tools. With the SKAO being a non-profit organization, the main goal is delivering maximum value for the system being designed and later implemented, and having an agile way of dealing with requirements helps us.
  • Having access to requirements from everywhere in the world.
  • Requirement reports for document-centric parts of the development.
  • Support for online reviews and discussions.
  • Cloud-based installations don't have full access to all reporting tools.
  • Online reporting templates are not too customizable.
  • Glossaries are not first-class citizens in Jama; it should be possible to link to glossary entries directly from requirements, and vice-versa.
  • We do not measure the Return of Investment, and we are finishing the Critical Design Review.
  • We expect to be able to measure ROI in the form of increased contingency in the next phase.
  • Engagement with the tool has not been universal; we had many people relying on the exported Word/PDF documents instead of providing feedback on Jama Connect directly or through reviews.
  • We have been able to apply for a non-for-profit license for JIRA and Confluence; we don't seem to have such a possibility with Jama.
Easy management of requirements with integration to the Engineering Change Process. We have somewhat been successful in that, by creating reviews on sets of comments, and later importing the feedback into the system, but it is not too clear.
The internal model for Jama is sound, and traceability and suspect links are some of the best tools that we have. However, interoperability is not the best, and many times the requirements being provided by other parties needed a lot of massaging before being able to be imported in Jama.
I am also familiar with ReqIF Studio, and the NoMagic DataHub for requirement management. Jama requires no installation, and the use of floating licenses is quite useful. As long as your workflow can be kept in Jama, everything works OK. However, interoperability is the weak link, and DOORS has better interoperability. ReqIF Studio's support of the ReqIF standard is another good point, but collaboration requires a merging workflow that is cumbersome.
It is a good way of providing a full framework for requirements management which is customizable; however, interoperability functions are not its forte. Support for ReqIF or other formats is not provided out-of-the-box.

Jama Connect Support

They typically answer within minutes of posting a ticket, and then you have a clear expectation of what the issue is, how to diagnose it, how long will it take to get resolved, and in which version a given problem is resolved, or if there is a patch for hosted services. They have a number of support people, and all of them are top-notch.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Quick Initial Response
None
Yes - It was recognised as a bug, and a timeline for the release of the solution was provided.
They were able to diagnose a difficult fault… because the problem had been human generated without our knowledge. They were able to pinpoint the result, and provide a way of reverting a manual operation that, from the manual, could result in definitive loss of data. The data was recovered, and a new feature added for the future.