Hellora vs. RingEX

Perfect fit for: Large organizations with over 2,000 employees and a frontline workforce (such as nursing, technicians, waiters, retail associates and drivers). Currently managing referrals on spreadsheets or not truly tapping into the power of employee referrals. As a helpful benchmark to compare to, best-in-class organizations have 40% of their hires come through referrals. Less suitable for: Smaller organizations with less than 2,000 employees, no frontline workforce, and don't face challenges in employee referral management or engagement.

Everything just works. The interface is easily the best we've used or tested. The applications available are so good that it was easy to move away from using a desk phone. The admin interface is also easily the best we've used or tested.The licensing model for Teams integration is our only currently minor issue. I'm hopeful that will improve as we would love to integrate.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Automatically tracks and manages referrals, eliminating the need for spreadsheets.
• Provides a simple referring experience for frontline workers because it's all done via text.
• Targeted text campaigns to keep employees engaged with the referral program.
• Very passionate leadership team that also provides strategy and creative support to their customers as part of the service.

• Quick provision of new numbers to match business requirements.
• Per-user and per-queue routing options to allow calls to end where you want (e.g., forwarding, multi-user answering, etc).
• Geographically wide deployments - we have numbers from all across the globe, and we can stand up numbers even where we have no geographical presence.
• No-hardware deployments. There is no need for on-premises hardware if you don't need it.
• Bulletproof platform, we so rarely have any significant issues or widespread outages.

• One point I highlighted with their team was the importance of Eqo – Employee Referral Solution for the Frontline being able to function without ATS/HRIS integrations for smoother rollouts and pilot programs — and they've already successfully achieved this capability.

• It will be nice to have more text room monthly.
• Providing clear instructions on how to access features, as most features are buried in the tabs.
• The ability to redial a number without having to go back to the settings buttons on the landlines will be nice.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform

Because it works great. In case there's a Wi-Fi issue, communication does not stop because the mobile app can be use with regular cell phone data. During one year + 3 months I've have the service, there's been only one time when there were issues on RingEX's side; however, the time of resolution was on the same day.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue. Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

I really didn't know all the capabilities

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The user experience is seamless--text-based with no app installation necessary. Employees don't want to download another app, so the text-based approach removes that friction point. I really like the SMS campaign feature in Eqo because it facilitates program socialization and targeted hiring in understaffed areas through team-specific SMS campaigns. My customers have been very impressed with the implementation process and support. They aren't just implementing the tech but advising on strategy and adoption.

We are using these products like (Skype, Voip, TextNow, and Second line), but comparatively these products the RingEX has a good performance, because while we were using the other platform, we didn't get proper communication, we couldn't reach out the candidate, we lags to much into spam number, we couldn't communicate properly and the textnow we couldn't sigin sometime. When we start to use RingEX, we get much better productivity and proper communication with our clients.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

not to sign up for it or give them any money for a product that does not work

We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Increased talent attraction via referrals, effectively cutting down recruitment expenses.
• Minimized employee turnover, thereby reducing expenses related to backfilling and training.
• Increased employee referral engagement from frontline teams
• Eliminated any manual administration of tracking employee referrals, reducing double payments and missed payments

• Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
• Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info