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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpjuice

    Score9.2 out of 10
    Enterprise companies (1,001+ employees)
    Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…

    $120

    per month

    Zoho Projects

    Score8.1 out of 10
    N/AZoho Project is online project management and planning software that provides project teams with a web-based collaborative environment. Zoho Projects can also include a bug tracking module specifically design to support software development project. It is integrated with other Zoho products including Zoho CRM.

    $5

    per month per user

    Pricing
    HelpjuiceZoho Projects
    Editions & Modules
    No answers on this topic
    Free
    $0
    Premium
    $5
    per month per user
    Enterprise
    $10
    per month per user
    Project Plus
    Contact Sales
    Offerings
    Pricing Offerings
    HelpjuiceZoho Projects
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.Discount offered for annual billing.
    More Pricing Information
    Community Pulse
    HelpjuiceZoho Projects
    Considered Both Products
    Helpjuice
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    6 Answers
    75%
    Would buy again
    6 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    86%
    Happy with the feature set
    6 Answers
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    4 Answers
    71%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    80%
    Implementation went as expected
    4 Answers
    57%
    Implementation went as expected
    4 Answers
    Features
    HelpjuiceZoho Projects
    Incident and problem management
    Comparison of Incident and problem management features of Helpjuice and Zoho Projects
    Feature
    Helpjuice
    8.6
    7 Ratings
    5% above category average
    Zoho Projects
    -
    Ratings
    Organize and prioritize service tickets8.74 Ratings00 Ratings
    Expert directory9.35 Ratings00 Ratings
    Subscription-based notifications8.46 Ratings00 Ratings
    ITSM collaboration and documentation7.45 Ratings00 Ratings
    Ticket creation and submission8.84 Ratings00 Ratings
    Ticket response8.94 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Helpjuice and Zoho Projects
    Feature
    Helpjuice
    8.4
    8 Ratings
    5% above category average
    Zoho Projects
    -
    Ratings
    External knowledge base8.27 Ratings00 Ratings
    Internal knowledge base8.55 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Helpjuice and Zoho Projects
    Feature
    Helpjuice
    7.3
    6 Ratings
    9% below category average
    Zoho Projects
    -
    Ratings
    Customer portal9.26 Ratings00 Ratings
    IVR6.01 Ratings00 Ratings
    Social integration4.02 Ratings00 Ratings
    Email support9.25 Ratings00 Ratings
    Help Desk CRM integration8.01 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Helpjuice and Zoho Projects
    Feature
    Helpjuice
    -
    Ratings
    Zoho Projects
    6.6
    20 Ratings
    15% below category average
    Task Management00 Ratings7.520 Ratings
    Resource Management00 Ratings7.019 Ratings
    Gantt Charts00 Ratings6.517 Ratings
    Scheduling00 Ratings5.518 Ratings
    Workflow Automation00 Ratings6.014 Ratings
    Team Collaboration00 Ratings7.520 Ratings
    Support for Agile Methodology00 Ratings6.35 Ratings
    Support for Waterfall Methodology00 Ratings8.011 Ratings
    Document Management00 Ratings6.016 Ratings
    Email integration00 Ratings6.016 Ratings
    Mobile Access00 Ratings5.018 Ratings
    Timesheet Tracking00 Ratings7.519 Ratings
    Change request and Case Management00 Ratings6.96 Ratings
    Budget and Expense Management00 Ratings6.014 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Helpjuice and Zoho Projects
    Feature
    Helpjuice
    -
    Ratings
    Zoho Projects
    5.0
    13 Ratings
    42% below category average
    Quotes/estimates00 Ratings5.55 Ratings
    Invoicing00 Ratings5.012 Ratings
    Project & financial reporting00 Ratings6.55 Ratings
    Integration with accounting software00 Ratings3.013 Ratings
    Best Alternatives
    HelpjuiceZoho Projects
    Small Businesses
    Help Scout
    Score9.3 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HelpjuiceZoho Projects
    Likelihood to Recommend
    9.4
    (8 ratings)
    6.5
    (24 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.9
    (3 ratings)
    Usability
    9.3
    (4 ratings)
    5.6
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.4
    (9 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    HelpjuiceZoho Projects
    Likelihood to Recommend
    Helpjuice
    Helpjuice is an excellent platform when you’re looking to modernize the way you create documentation. Many companies, especially larger corporations, are stuck in the past, utilizing PDFs and share drives to house and access procedures. With Helpjuice, we now have a centralized web-based platform that provides everything from analytic functions to standard templates, user-specific features, and more. My team specifically chose Helpjuice during the pandemic, when all the tech writers from my company (including myself) were moved into a single team. We needed to find a platform that would allow us to align our publishing standards while also moving us forward in the way we publish procedures. That platform was ultimately Helpjuice. Helpjuice certainly offers a variety of features, but one of the few drawbacks is that it does not incorporate or seem to integrate with any specific ticketing tool. While this isn’t an issue for me or my team, as we are required to use a specific tool internally, I can imagine that someone looking for a complete package with multi-step workflows and an intake process would not find Helpjuice adequate.
    Incentivized
    Read full review
    Zoho
    My work involves projects of 5-15 people with numerous projects running simultaneously. Prior to Zoho, I did not have a central location from which to view all project statuses at once. Zoho looks to provide this and also looks like it will deliver. I am anxious to see how our organization's use of it develops. At this time, I feel I am likely to recommend Zoho Projects because my organization has made great software decisions in the past so I have a level of trust already that the research has been done that Zoho is the best solution for our line of work.
    Incentivized
    Read full review
    Pros
    Helpjuice
    • We were looking for a publishing feature where there would be some required oversight.
    • We have really enjoyed the AI Tool of Wizardshot as it has helped reduce the time spent writing articles.
    • The analytic dashboard to see who has contributed what and which articles are the most clicked on is wonderful
    Incentivized
    Read full review
    Zoho
    • We use it to manage our sales orders as there are lots of moving parts which are necessary to get client orders done properly.
    • I use it anytime I have a new idea I want to put into motion. As I can create a list for brainstorming, feedback, specific actions necessary in order to test and or implement the idea.
    • Unrelated to business, it's a great way to plan travel in order to make sure you don't forget those important things like passport, flight arrangement, client meeting confirmation, and meeting prep as far as what specific documents or things do you need to bring with you.
    • And since everyone is on the go and expected to keep up with work, the mobile/tablet app makes it a breeze to keep up, work on, and create new projects.
    Incentivized
    Read full review
    Cons
    Helpjuice
    • Article feedback disappears when resolved, would like to see a integration with Jira which we now use to track feedback changes.
    • Analytics for the AI search would be appreciated. Currently we have no idea how many people are actually using this feature.
    • A way to train the AI search bot. Currently there is no way to up/down vote answers or indicate how accurate or helpful an answer is.
    Incentivized
    Read full review
    Zoho
    • There is no ability to add custom fields in the "Bugs" module - for example, if we want to add fields such as Version Number.
    • Reporting is not integrated - its a fairly expensive add-on.
    • There is no easy way to track actual and completed dates for tasks - so historical variance analysis is not easy.
    Read full review
    Likelihood to Renew
    Helpjuice
    No answers on this topic
    Zoho
    I've reviewed about 8 other project management solutions and Zoho Projects is the best I've seen without being overly complicated. Zoho Projects keeps getting better! Recent new enhancements makes it even easier to navigate. There are new keyboard shortcuts that cut my time way down. The tools are very easy to use.
    Read full review
    Usability
    Helpjuice
    HelpJuice is really amazing as a starter knowledge base vendor. They have great customer service and the ability to customize your website is endless. However, it is difficult to scale up.
    Incentivized
    Read full review
    Zoho
    Zoho Projects is an easy project management tool to use. It provides all the functionality that we required for handling projects. We can easily create personal forms for projects and tasks, allowing us to add and report on our own desire. Apart from this we can create and edit documents in real time which saves our time. This allows us to share text docs, presentations, tables with the whole team and we can work on them together
    Incentivized
    Read full review
    Reliability and Availability
    Helpjuice
    No answers on this topic
    Zoho
    Has not been down to my knowledge.
    Read full review
    Performance
    Helpjuice
    No answers on this topic
    Zoho
    Speed meets my expectations.
    Read full review
    Support Rating
    Helpjuice
    No answers on this topic
    Zoho
    Although it might lack intuitiveness, once you get a hang of how Zoho Projects works, you can do a LOT. The impact good project management has on profitability is huge, and it has helped not only improve communication and coordination when working on a project, but more importantly have adequate tracking of time, due dates and potential bottle necks
    Incentivized
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    Alternatives Considered
    Helpjuice
    Prior to using Helpjuice, I was using Microsoft Publisher to create all the training materials and manuals for multiple divisions within my company. It was awful. It would lag whenever I opened larger manuals, it operated like software from the late 90s, it was not intuitive, from a design perspective, and after migrating to a MacBook Pro as my work computer, I discovered that the program was NEVER created for Mac OS, requiring me to run Windows on my MacBook whenever I had to update any procedures that hadn’t yet migrated to Helpjuice. What a nightmare.
    Incentivized
    Read full review
    Zoho
    Zoho Projects provides a more limited set of functionality and customization options than other task/bug trackers on the market, but what it lacks in functionality it makes up for in ease of use. It probably has 80-90% of the features of its competitors but takes about a third of the time to get up and running and realizing value.
    Incentivized
    Read full review
    Return on Investment
    Helpjuice
    • As I mentioned, my productivity in terms of working around issues, asking for help, etc. is greatly reduced on a DAILY basis.
    • I spend as much time finding bugs and filing tickets as I do writing content, and this was especially true at the beginning.
    • The Doc Center looks nice, so you'd never know the pain behind it.
    Read full review
    Zoho
    • We needed a system to organize our growing business, so anything was better than what we had, which was nothing.
    • Recording time spend is a huge reason for using project software. It has made me aware of the tasks that are taking too long and where we are not being profitable as a company.
    • It has kept our team accountable for what needs to get completed and when projects are not in motion or completed timely. It's helpful to know in order to get billing out faster.
    Incentivized
    Read full review
    ScreenShots

    Helpjuice Screenshots

    Screenshot of MatterScreenshot of IntercomScreenshot of IdeoScreenshot of PagelinesScreenshot of JobberScreenshot of Hightower

    Zoho Projects Screenshots

    Screenshot of Task Automation with Blueprint - Map out your entire workflow with no code as flowcharts. Automate your tasks and notifications and set approval criteria with blueprint.Screenshot of Intuitive Gantt Charts - Say what, say who, say when. And done. Zoho Projects' Gantt chart comes feature loaded with advanced operations such as Critical path and Baseline.Screenshot of Inbuilt Issue Tracker - You can log, organize, track, and fix any problems. Features such as status and workflow, can be customized to suit the exact needs of your project.Screenshot of Drag, Drop and Done - A view of your tasks as cards placed along columns. Helps you identify bottlenecks and reorganize quickly using drag and drop.Screenshot of A quick pulse of all your work - The Portfolio dashboard, is a compact overview of all the work that's been happening across projects with widgets that address the project level timeline, status, ownership, budget health, and clients.Screenshot of Looks that matter - A refreshing UI that supports multiple themes, including an eye-catching dark mode.