Hexnode UEM vs. Omnissa Workspace ONE UEM

We enjoy the ability to remotely support our end users with their tablets while they are traveling. I've had the ability to provide support to some of our remote sales users as they are working at a customers location. However, sometimes the remote view can be a bit of a lagging issue that makes things a bit difficult. Though overall this has been a great experience that helps us support our various users throughout the company.

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Workspace ONE Unified Endpoint Management is best suited for mid to large-size companies that require all the functions that it presents. It is a plus if you are well known with the VMWare "Horizon" ecosystem and use some of these solutions. It's to hard and resource intensive to setup and manage for small companies. Next to that it is to costly for only basic functionality compared to other solutions

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• Android zero-touch enrollment allows bulk enrollment of corporate-owned android devices with a single click.
• With the help of the dynamic device grouping function, devices may be grouped in accordance with specific pre-configured criteria.
• The kiosk mode supports both single-app kiosk mode, in which the device is restricted to using a single app, and multi-app kiosk mode, in which the device is in kiosk mode but has access to a number of other programs and files.

• Enrollment is a snap with many different options. This allows organizations with corporately owned or BYOD programs to bring devices under management in a flexible and scalable solution.
• Deployment of apps-AirWatch makes deploying apps across your organization simple a quick.
• AirWatch is usually close to "Zero Day" ready with major hardware manufacturers updated features. Many of the Android and iOS updated features are incorporated into the environments almost as soon as they are released.
• AirWatch has great customer service. This was not always the case but as the company has grown over the last year in particular, I have been receiving better customer service compared to other MDMs.

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• Devices running watchOS cannot be handled or enrolled.
• The policies under WIFI, which allowed certain websites to be blocked using website certificates, were complicated .
• The app management features provide the ability to push the installation of corporate apps on the devices. Even though it was successful on the Hexnode Portal, this feature periodically malfunctioned, and the apps were not loaded.

• On-Premises solution is very slow compared to SAS and which is causing many issues while accessing emails on a device, server management, contacts sync issues, Reporting issue
• AirWatch Inbox application was very buggy and created a lot of issue in our organization and it seems no one is happy with the performance AirWatch Inbox is giving.
• It is very costly as per analysis provided by Gartner quadrant and for a small organization or for small user base it is not that much suitable.

It works exactly as needed, no need to find another solution.

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We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.

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UX is pretty good, but various screens are a bit redundant. Managing user and managing devices is often one in the same operation, but is broken across multiple screens. Device management policies are strange because if you make a "macOS" policy, why does it have all the Windows, iOS, Android etc options? It's unlikely you'll want all of these options for all possible OSes in one policy, but that's the only way to build a policy. Manage policy changes require remote system restart which is highly disruptive to employees.

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It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.

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Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!

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Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.

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Online chat support is the best I have received from my vendors.

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There is a separate portal for Workspace One + Chat function. The support is fast but sometime you need a little but luck that the right person is supporting your case. Case escalation is not really working.

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Follow the steps, and it will install very easy.

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AirWatch support was included and helped with every step of the implementation. They have their "university" with helpful documents and phone support 24x7.

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I am currently using both the platforms, Hexnode UEM and Esper. Esper is used for managing mobile devices and Lenovo Tablets while Hexnode UEM is being used for Microsoft tablets. The basic framework behind both of them is almost the same. Both of them have a clean and interactive UI with good functionality.

Airwatch remains a leader in Gartner's Magic Quadrant and meets the data mobility needs of our organization. We are looking at moving to the cloud with Office365 and are evaluating the Intune/EMS/MAM/Rights Management suite. We have set up both Airwatch and Intune/EMS/MAM/Rights Management in a lab environment and have compiled some good comparison data and are looking to further evaluate these products. From our testing Airwatch has good integration with Office365 and is more feature rich and has more robust controls in both the MDM and Data Management/Security space. If someone is looking for a more simple solution without MDM and they are considering providing email and calendar access only Intune/MAM may be the way to go.

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It is really scalable. They love to have more users as you pay by the license. They are great in this regard.

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• We already had someone try to walk away with an ipad after deploying Hexnode, and we were immediately able to force an activation lock telling them to bring it back and they did.
• It has saved us a lot of time setting up ios devices as we have a limited amount of IT staff and Hexnode makes it take probably around ten minutes an ipad.
• Employee experience has improved since we can reset code remotely and they no longer have to send the ipads back to the corporate office to get reset.

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• Visibility of all support team, their location, apps installed on devices and security level, which guarantees information is secure.
• Users don't have the time to be spending their telecom plans on apps that are not accepted for corporate use. So, this plans can be controlled and money saved.
• Cost happens to be an OpEx one, and even though it is not visible in ROI, when you calculate how much money represents data leak, information lost, users not arriving to attend customers, and more. The cost is giving you a return on customer satisfaction and continuity.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info