Hibob headquartered in London their HR management platform, bob. Hibob provides a wide range of features supporting talent management including onboarding administration and task management, payroll reporting and time tracking, and manager dashboard for tracking employee performance.
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UKG Workforce Central (discontinued)
Score 6.5 out of 10
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UKG Workforce Central (formerly Kronos Workforce Central) was a suite of HR Management offerings targeted mainly at enterprise customers with larger-scale and more complex HR and workforce management issues. The product is discontinued.
Bob is well suited to house documents, build organisational charts, request and authorise time off or sick leave, as well as displaying teams, their time off and their current status (on holiday, on parental leave, active, etc). Bob is also well suited to automate tasks, for example if there is a new starter, it's easy to tell everyone involved what they should do automatically - that's a big weight off the People Team's shoulders. Unfortunately, not everything is possible with Bob. For example, the creation of templates for documents is not ideal, with lots of formatting oddities and building different version of the same documents being generally difficult. Furthermore, the signature function is not legally binding, so can't be use (for example) to send employment contracts for signature.
This product was marketed to us as a school and several schools in our area use the program. However, the implementation team we were set-up with had limited school experience and we are still working on the best way to do some of the timekeeping issues where I know that could have been handled better. That being said from a payroll and reporting side it has been great to capture so much data (at times almost too much) and have the system do automatic allocations of salaries and general ledger reports. The reporting takes some getting used to, but overall I've been able to run reports to see and track just about anything I want. Our employees also love the self service compared to our previous products where they can make W4, direct deposit and other updates on their own without having to get HR involved.
I personally feel like timekeeping is very well thought out and has some powerful tools built in. There is a bit of a learning curve but with strategically placed SMEs we were able to get the use and functionality we needed out of the system.
Workforce planning has been crucial in planning operational support in our retail and customer service centers. It is also editable and modifiable as needed.
I'd like to be able to have flexibility in org charts so that there are options for matrix, flat. I'd also like a printable version of the org chart AND one where names were hidden so it could be shared with individuals outside the organization.
In the Performance Reviews I would love to see a 9-box option including corresponding questions so we could plot individuals in the 9-box matrix.
It would be ideal if, before a performance review period, managers were given the opportunity to choose 3-4 people they would want to include in a Peer Review of their employees AND where the system would flag if one person was being asked to do more than 2 Peer Reviews.
We will without a doubt be continuing to use Hibob, it is convenient, being engaged with and great value for money. A one stop shop for all things HR related to keep policies and safe financial information has been so beneficial to the business meaning less risk to GDPR breaches and somewhere for employees to refer back to in future has been invaluable
Now that the system is installed and operational, the "pain is gone"...therefore we see no reason to change to a different application. There is no functionality that is missing from the system that would drive us to consider another solution at this time. Maintenance support from Kronos is sufficient and updates occur regularly.
Hibob is generally very easy to use or figure out. Their resource library is also fairly extensive and has a lot of videos that are helpful to follow along with.
A lot of support is self-service from the users themselves, via a guide hosted on HiBob's website. I have found the guide helpful 10% of the time when I needed support. The support team is quite quick to reply, but not everyone is helpful unfortunately, and in many cases a lot of emails, messages and back and forth were needed to get to the bottom of an issue. When I pointed out that a video call would be a quicker way to tell people "this is how it's done", I was told that it's not the way they deliver support. I had to beg our account managers for a video chat with some skilled users to show me how to do certain things that (a) were nowhere to be found on the guide, and (b) the support team wasn't able to solve. Additionally, to find solutions, I was pointed to a forum where other users exchange tips on how they managed to solve problems - again, not really helpful as I would like to know this from Bob's team themselves since we're paying for the product, and I shouldn't rely on other users to tell me how they managed their way around a problem
Having no experience with Kronos prior to using it in March 2016, their customer service team taught me how to use it the right way after my initial training at work. I am well-versed in data analysis using Excel and Access primarily, so once I discovered that Kronos had a reporting feature built in, I've used the feature quite a few times to help our properties evaluate their production costs and make good labor decisions. I give Kronos a 10 because once a person takes the time to learn how to use the software, they'll realize that Kronos is far more effective than most, and gives users more ways to access their information where and when they want to.
Hibob was ultimately more flexible and offered a strong customer support network which is why we selected it over others. It's also well-priced and while not "cheap", it was more inexpensive than other larger systems. Their sales team was so supportive the entire time and as we went into the implementation phase (which only took us 12 weeks for 1,000 employees!), it was clear that the support continued. Our implementation specialist was so incredibly helpful and while we worked at our own pace, we were still able to roll it out in 3 months. Having worked on a Workday Implementation before, I was blown away by how quickly we got this done. It's also great that as we are using the product, we can continuously make adjustments on our own and tweak it as the business changes. Workday is so complicated that it required a full-time team to work on it. It's just two of us overseeing the system and we are able to run things smoothly on our own! Of course, it's great having the support of our Account Manager when we get stuck.
Kronos and Dayforce are the two timekeeping systems I’ve worked with in recent years. Kronos feels a little more comprehensive and is my primary timekeeping tool both for myself as well as my staff. Kronos is a great tool for a wide range of shifts, working locations, and pay codes. In this context, I would pick Kronos over Dayforce. On the opposite side, Dayforce is extremely user-friendly and has a “cleaner” user interface if that is a contributing factor for anyone. Also, for managers who oversee large teams (30-50 team members) then Dayforce is a bit more simple to approve time cards, hours, and leave. Kronos is a bit clunky with all the clicks, and managing large teams of hourly employees would be a huge time suck to go in to review/approve all.
We were paying a third-party HR organization ~100K per year and were able to cut this from our budget by turning on the connections between our ATS, Hibob, and our payroll vendors.
We are using the integration between CoMeet ATS, and it autogenerates the employee onboarding, creating a seamless experience for the employees. They used to have to reenter their data in 5 separate systems, now, it's all started in CoMeet, and upon hire, the onboarding data is collected in Hibob and distributed into all other connected systems.
When changing employment status, the automation manages system access automatically. (But in cases where we need to override the information for special cases, we still have the option without "breaking" the API connections).
Kronos is much more expensive than the previous systems we were using, so at this point the ROI is negative. The idea is that it will allow us to scale and grow the company more easily so time will tell if that is the case.
