What users are saying about
19 Ratings
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Top Rated
702 Ratings
19 Ratings
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Score 5.4 out of 100

Insightly

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Top Rated
702 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Sales Force Automation

    Highrise

    Feature Set Not Supported
    N/A
    7.5

    Insightly

    75%
    Insightly ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.6
    86%
    322 Ratings

    Workflow management

    N/A
    0 Ratings
    8.1
    81%
    284 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    37 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.0
    80%
    294 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.1
    71%
    299 Ratings

    Contract management

    N/A
    0 Ratings
    6.5
    65%
    21 Ratings

    Quote & order management

    N/A
    0 Ratings
    6.4
    64%
    29 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.5
    75%
    262 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    24 Ratings

    Customer Service & Support

    Highrise

    Feature Set Not Supported
    N/A
    7.1

    Insightly

    71%
    Insightly ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.0
    70%
    11 Ratings

    Call center management

    N/A
    0 Ratings
    7.2
    72%
    8 Ratings

    Help desk management

    N/A
    0 Ratings
    7.1
    71%
    9 Ratings

    Marketing Automation

    Highrise

    Feature Set Not Supported
    N/A
    7.4

    Insightly

    74%
    Insightly ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.2
    72%
    247 Ratings

    Email marketing

    N/A
    0 Ratings
    7.7
    77%
    198 Ratings

    CRM Project Management

    Highrise

    Feature Set Not Supported
    N/A
    7.3

    Insightly

    73%
    Insightly ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.1
    81%
    308 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    6.0
    60%
    39 Ratings

    Reporting

    N/A
    0 Ratings
    8.0
    80%
    261 Ratings

    CRM Reporting & Analytics

    Highrise

    Feature Set Not Supported
    N/A
    8.0

    Insightly

    80%
    Insightly ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.0
    70%
    92 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.9
    89%
    258 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.1
    81%
    249 Ratings

    Customization

    Highrise

    Feature Set Not Supported
    N/A
    8.0

    Insightly

    80%
    Insightly ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    9.1
    91%
    278 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    44 Ratings

    Scripting environment

    N/A
    0 Ratings
    6.8
    68%
    6 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.0
    80%
    133 Ratings

    Security

    Highrise

    Feature Set Not Supported
    N/A
    8.3

    Insightly

    83%
    Insightly ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.3
    83%
    213 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    145 Ratings

    Social CRM

    Highrise

    Feature Set Not Supported
    N/A
    7.4

    Insightly

    74%
    Insightly ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    6.8
    68%
    25 Ratings

    Social engagement

    N/A
    0 Ratings
    8.0
    80%
    78 Ratings

    Integrations with 3rd-party Software

    Highrise

    Feature Set Not Supported
    N/A
    6.2

    Insightly

    62%
    Insightly ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.2
    72%
    108 Ratings

    Compensation management

    N/A
    0 Ratings
    5.2
    52%
    4 Ratings

    Platform

    Highrise

    Feature Set Not Supported
    N/A
    8.4

    Insightly

    84%
    Insightly ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.4
    84%
    271 Ratings

    Attribute Ratings

    • Highrise is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • Insightly is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    9.0

    Highrise

    90%
    10 Ratings
    8.5

    Insightly

    85%
    347 Ratings

    Likelihood to Renew

    8.2

    Highrise

    82%
    9 Ratings
    8.9

    Insightly

    89%
    28 Ratings

    Usability

    9.0

    Highrise

    90%
    1 Rating
    8.5

    Insightly

    85%
    82 Ratings

    Availability

    Highrise

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    7 Ratings

    Performance

    Highrise

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    45 Ratings

    Support Rating

    9.0

    Highrise

    90%
    2 Ratings
    8.0

    Insightly

    80%
    44 Ratings

    Online Training

    Highrise

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    6 Ratings

    Implementation Rating

    Highrise

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    59 Ratings

    Configurability

    Highrise

    N/A
    0 Ratings
    7.0

    Insightly

    70%
    17 Ratings

    Contract Terms and Pricing Model

    Highrise

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    1 Rating

    Ease of integration

    Highrise

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    10 Ratings

    Product Scalability

    Highrise

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    7 Ratings

    Vendor post-sale

    Highrise

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    2 Ratings

    Vendor pre-sale

    Highrise

    N/A
    0 Ratings
    10.0

    Insightly

    100%
    2 Ratings

    Likelihood to Recommend

    Basecamp

    We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
    Read full review

    Insightly, Inc.

    I can only speak to the projects that I use Insightly for: I can keep track of multiple scopes of work for the same construction project. It allows me to convert opportunities to projects easily. It also allows me to input deliverable dates and status changes easily. I love how I am able to easily see where each project is in the completion process
    Read full review

    Pros

    Basecamp

    • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
    • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
    • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter &amp; Facebook; Get an updated address from Nathan R.)
    • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
    Read full review

    Insightly, Inc.

    • Very easy to use-you can start using it without a lot of experience
    • Allows you to create groups or add tags to your contacts for more organization
    • Gives the option to upload current contact lists into the database rather than manually entering
    • Allows for adding social media profiles
    • Allows you to create "custom" fields within your contact that are specific to your company
    Read full review

    Cons

    Basecamp

    • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
    • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
    Read full review

    Insightly, Inc.

    • You couldn't connect people to programs within a business well enough. It's like we needed one more level of abstraction. We had the schools and the "employees" and their roles, but then we could separate by program easily. We had to do all these manual sorts of list things, and it was a pain to keep track of things once we had hundreds of schools and a thousand people in there.
    • You can only send emails to 50 contacts. That was so annoying. I should be able to send an email to hundreds, and Insightly should handle the job and perhaps just time delay the send 50 people at a time or something. I would have to send the email to 50 people at a time, and it was so annoying to deal with. My number 1 reason for seeking comparative products.
    Read full review

    Pricing Details

    Highrise

    Starting Price

    $4 Per User Per Month

    Editions & Modules

    Highrise editions and modules pricing
    EditionModules
    Highrise$4.001

    Footnotes

    1. Per User Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Insightly

    Starting Price

    $0 per month Up to 2 users

    Editions & Modules

    Insightly editions and modules pricing
    EditionModules
    Plus$29.001
    Professional$49.002
    Enterprise$99.003
    Free04

    Footnotes

    1. Per User/Per Month (billed annually)
    2. Per User/Per Month (billed annually)
    3. Per User/Per Month (billed annually)
    4. per month Up to 2 users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    Basecamp

    Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
    Read full review

    Insightly, Inc.

    Insightly offers a great product; it's the right fit for our company at this time. We were, however, considering moving to Contactually due to their cost effective automation features. However, they lacked the project management capabilities of Insightly. As our company grows, we would love to stay with Insightly - and if they can nail the automation and add the ability to customize a little bit more, it would be the perfect solution for us. For a larger company with a more involved sales team, you might find the metrics/reporting to be a bit basic. Insightly offers great customer service even to free customers
    Read full review

    Usability

    Basecamp

    It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
    Read full review

    Insightly, Inc.

    As mentioned before, Insightly is a great CRM made to be used by companies that want to have their projects organized in an efficient way. Since our transition to Insightly 2y ago, we can make sure our projects are being taken care of, checking their timelines and creating new reports!
    Read full review

    Reliability and Availability

    Basecamp

    No answers on this topic

    Insightly, Inc.

    Knock on wood... I haven't had any difficulties with Insightly's availability to-date. I mostly use it on my desktop and infrequently access via my Android phone. No access issues.
    Read full review

    Performance

    Basecamp

    No answers on this topic

    Insightly, Inc.

    The interface is very user friendly and easy to navigate. Reports can quickly be made, including custom fields.The website response has always been quick to load and has never been unavailable when I have needed access. They listen to requests for additional or custom features, and they hold workshops frequently to assist new and experienced users.
    Read full review

    Support Rating

    Basecamp

    They are quick and SO nice. They are very friendly and are eager to help.
    Read full review

    Insightly, Inc.

    Excellent support provided to deploy the app across all platforms like mobile, desktop and web and allow addition or deletion of users in quick time. It does not require any physical infrastructure and can be scaled at any level. It can be used across office locations to collaborate among users and help streamline workflow required to work on various projects.
    Read full review

    Online Training

    Basecamp

    No answers on this topic

    Insightly, Inc.

    Insightly is a very useful tool, it has the essential capabilities that a company need. Easy to use and very intuitive, so, you don't need tutorial or extra documents. Navigation inside the platform is quite simple. You will be able to store your client's information, about your potential business opportunities, organize teams and users and, connect your emails
    Read full review

    Implementation Rating

    Basecamp

    No answers on this topic

    Insightly, Inc.

    The only missing thing at this time that would make our implementation complete would be a tighter integration with Xero allowing us to send quotes and report on quotes from Insightly! Xero has, excuse the pun, ZERO reporting on quotes sent!!! They are both very good products, however it's the little things that make good GREAT!
    Read full review

    Alternatives Considered

    Basecamp

    Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
    Read full review

    Insightly, Inc.

    Insightly is much better than the basic spreadsheet functionality that Excel allows. It has tailored sections and systems to add, remove and edit contacts, organizations, and specific projects. This has enabled us to become far more efficient when diarising tasks and scheduling meetings etc. We are very happy with the product and have had no issues with it.
    Read full review

    Scalability

    Basecamp

    No answers on this topic

    Insightly, Inc.

    (+) Being able to download my LinkedIn connections was a huge benefit. (+) I use the task function to stay on top of my follow-up activity which is another positive feature. (+) The sorting capabilities also help me pinpoint the contacts that I need to stay on top of. (-) When I add a new lead from an existing organization, I would like the organization's information to automatically populate the fields like address, website, description. I enter all that information manually. (-) My mass mailing experience has been tedious due to the email function being interrupted and crashing due to bad email addresses in some of my records. (-) Many of my leads do not have current email addresses. I wish Insightly offered a tool to help find email addresses. I spend too much time researching to find email addresses.
    Read full review

    Return on Investment

    Basecamp

    • Better customer service, I am able to look up client info in a more organized way
    • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
    • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
    Read full review

    Insightly, Inc.

    • This has positively affected the way I view sales opportunities via their charts.
    • The home dashboard is helpful and loads right when you log in so you can view your status at a glance.
    • I like being able to click right from the dashboard when I log in to get to the most important info.
    Read full review

    Screenshots

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