Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hive
Score 9.0 out of 10
N/A
Hive Technology offers their eponymous project management and process management application, providing integrations with many popularly used applications for productivity, cloud storage, and collaboration.
$24
per month per user
Spiceworks Cloud Help Desk
Score 8.0 out of 10
N/A
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.
$0
(free for 1-5 Seats)
Trello
Score 8.4 out of 10
N/A
Trello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and administrative control.
$6
per month per user
Pricing
HiveSpiceworks Cloud Help DeskTrello
Editions & Modules
Free
$0
Lite
$24
per month per user
Growth
$34
per month per user
Pro
$59
per month per user
Elite
Contact Sales
Core Plan
$0
Premium
$6
per month per user
Standard
$6
per month per user
Premium
$12.50
per month per user
Enterprise
$17.50
per month per user
Free
Forever Free
Offerings
Pricing Offerings
HiveSpiceworks Cloud Help DeskTrello
Free Trial
YesNoNo
Free/Freemium Version
YesYesYes
Premium Consulting/Integration Services
NoNoNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional DetailsA discount is offered for annual pricing.A discount is offered for annual billing and for larger numbers of users.
More Pricing Information
Community Pulse
HiveSpiceworks Cloud Help DeskTrello
Considered Multiple Products
Hive
Chose Hive
Hive did what these other tools do. It has Kanban boards, Gantt views, timeline views, reporting, task management, and file uploads. While it is not as feature rich at the lowest subscription level as some of these others, its interface is quite a bit less overwhelming than say …
Spiceworks Cloud Help Desk

No answer on this topic

Trello

No answer on this topic

Features
HiveSpiceworks Cloud Help DeskTrello
Project Management
Comparison of Project Management features of Product A and Product B
Hive
9.1
15 Ratings
16% above category average
Spiceworks Cloud Help Desk
-
Ratings
Trello
8.5
222 Ratings
9% above category average
Task Management9.015 Ratings00 Ratings9.5222 Ratings
Resource Management9.015 Ratings00 Ratings9.3185 Ratings
Gantt Charts10.014 Ratings00 Ratings7.173 Ratings
Scheduling7.014 Ratings00 Ratings9.1168 Ratings
Workflow Automation9.014 Ratings00 Ratings8.2142 Ratings
Team Collaboration10.015 Ratings00 Ratings9.0218 Ratings
Support for Agile Methodology10.012 Ratings00 Ratings8.9147 Ratings
Support for Waterfall Methodology8.011 Ratings00 Ratings7.6115 Ratings
Document Management10.013 Ratings00 Ratings8.2159 Ratings
Email integration10.013 Ratings00 Ratings7.6146 Ratings
Mobile Access8.011 Ratings00 Ratings9.1192 Ratings
Timesheet Tracking10.09 Ratings00 Ratings9.388 Ratings
Change request and Case Management10.011 Ratings00 Ratings8.8102 Ratings
Budget and Expense Management7.09 Ratings00 Ratings7.673 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Hive
7.0
12 Ratings
10% below category average
Spiceworks Cloud Help Desk
-
Ratings
Trello
6.0
72 Ratings
25% below category average
Quotes/estimates7.010 Ratings00 Ratings6.149 Ratings
Invoicing7.07 Ratings00 Ratings5.042 Ratings
Project & financial reporting7.010 Ratings00 Ratings6.758 Ratings
Integration with accounting software7.09 Ratings00 Ratings6.144 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Hive
-
Ratings
Spiceworks Cloud Help Desk
8.2
56 Ratings
0% below category average
Trello
-
Ratings
Organize and prioritize service tickets00 Ratings8.755 Ratings00 Ratings
Expert directory00 Ratings6.048 Ratings00 Ratings
Subscription-based notifications00 Ratings5.743 Ratings00 Ratings
ITSM collaboration and documentation00 Ratings8.646 Ratings00 Ratings
Ticket creation and submission00 Ratings10.055 Ratings00 Ratings
Ticket response00 Ratings10.054 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Hive
-
Ratings
Spiceworks Cloud Help Desk
9.0
53 Ratings
11% above category average
Trello
-
Ratings
External knowledge base00 Ratings9.049 Ratings00 Ratings
Internal knowledge base00 Ratings8.949 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Hive
-
Ratings
Spiceworks Cloud Help Desk
8.7
53 Ratings
8% above category average
Trello
-
Ratings
Customer portal00 Ratings9.647 Ratings00 Ratings
IVR00 Ratings5.012 Ratings00 Ratings
Social integration00 Ratings9.028 Ratings00 Ratings
Email support00 Ratings10.047 Ratings00 Ratings
Help Desk CRM integration00 Ratings10.029 Ratings00 Ratings
Best Alternatives
HiveSpiceworks Cloud Help DeskTrello
Small Businesses
Stackby
Stackby
Score 8.9 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Stackby
Stackby
Score 8.9 out of 10
Medium-sized Companies
InEight
InEight
Score 8.3 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
InEight
InEight
Score 8.3 out of 10
Enterprises
InEight
InEight
Score 8.3 out of 10
SysAid
SysAid
Score 8.9 out of 10
InEight
InEight
Score 8.3 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
HiveSpiceworks Cloud Help DeskTrello
Likelihood to Recommend
9.0
(15 ratings)
10.0
(84 ratings)
9.4
(222 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(29 ratings)
10.0
(6 ratings)
Usability
8.0
(1 ratings)
9.7
(10 ratings)
9.4
(60 ratings)
Availability
-
(0 ratings)
10.0
(3 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
10.0
(1 ratings)
Support Rating
9.4
(2 ratings)
8.7
(26 ratings)
9.9
(81 ratings)
In-Person Training
-
(0 ratings)
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
10.0
(7 ratings)
8.0
(2 ratings)
Configurability
-
(0 ratings)
-
(0 ratings)
5.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
HiveSpiceworks Cloud Help DeskTrello
Likelihood to Recommend
Hive Technology
Hive is a powerful tool for data analysis and management that is well-suited for a wide range of scenarios. Here are some specific examples of scenarios where Hive might be particularly well-suited: Data warehousing: Hive is often used as a data warehousing platform, allowing users to store and analyze large amounts of structured and semi-structured data. It is especially good at handling data that is too large to be stored and analyzed on a single machine, and supports a wide variety of data formats. Batch processing: Hive is designed for batch processing of large datasets, making it well-suited for tasks such as data ETL (extract, transform, load), data cleansing, and data aggregation.Simple queries on large datasets: Hive is optimized for simple queries on large datasets, making it a good choice for tasks such as data exploration and summary statistics. Data transformation: Hive allows users to perform data transformations and manipulations using custom scripts written in Java, Python, or other programming languages. This can be useful for tasks such as data cleansing, data aggregation, and data transformation. On the other hand, here are some specific examples of scenarios where Hive might be less appropriate: Real-time queries: Hive is a batch-oriented system, which means that it is designed to process large amounts of data in a batch mode rather than in real-time. While it is possible to use Hive for real-time queries, it may not be the most efficient choice for this type of workload. Complex queries: Hive is optimized for simple queries on large datasets, but may struggle with more complex queries or queries that require multiple joins or subqueries.Very large datasets: While Hive is designed to scale horizontally and can handle large amounts of data, it may not scale as well as some other tools for very large datasets or complex workloads.
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Spiceworks Ziff Davis
It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
Read full review
Atlassian
For teams or individuals with lots of individual tasks/details to track, Trello is perfect! It basically removes the need for a paper checklist. For those that need an overall project management tool that requires less tasks and more overarching goals, collaboration amongst various teams, and gantt charts I would suggest monday.com
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Pros
Hive Technology
  • Simplicity, it offers a clean environment without risking the outcome. An example of this are the timesheets that allow a fast way to keep track of progress
  • Interaction, the different options make it faster and easier to interact and collaborate in the development of a product. An example of this would be Hive Notes for meetings
  • The different visualisations it offers allow to explore the best ways to affront your projects. I really like the Gantt mappings view to understand who can be contacted at each point
Read full review
Spiceworks Ziff Davis
  • It helps to multitask, even on the go with the mobile App.
  • We can customize to meet your needs with automated responses, notifications, and templates.
  • Detailed reports allow managers to keep track [of] and analyze data.
  • Allows for a database to store notes helpful for future tickets.
Read full review
Atlassian
  • Helps track employees "to do before hire", "to do after hired," and "to do when employee leaves"
  • Provides important information on each employee like personal information along with data collected during the time of hire and during employment time
  • Allows more than one person to be assigned to a task per employee and will remain open until everyone involved has completed their task
Read full review
Cons
Hive Technology
  • Organizing tasks by assignees could be better. It's a little cumbersome to check off each person you want. Can you group these?
  • I don't really use any view besides task view. Is there something better I could be using?
  • It would be nice if attachments showed up in a nicer format, maybe with a preview?
Read full review
Spiceworks Ziff Davis
  • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
  • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
  • Improved ability to customize the system generated emails to improve the formatting and company branding.
Read full review
Atlassian
  • I use colour coding a lot so I would like a wider range of colour options.
  • Also as a visual thinker I would like to be able to easily add images to cards.
  • I would like to be able to attach a wider range of file formats to cards.
Read full review
Likelihood to Renew
Hive Technology
No answers on this topic
Spiceworks Ziff Davis
Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
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Atlassian
I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
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Usability
Hive Technology
Its a easy tool, the best way to organize the workflow but has room for more improvements.
Read full review
Spiceworks Ziff Davis
Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
Read full review
Atlassian
Trello is incredibly intuitive, both on desktop and mobile right away. It is also full of helpful features that make it even easier to use, and is flexible enough to suit almost any organizational need. Onboarding for the software is thorough, but concise, and the service is frequently updated with even more QOL improvements.
Read full review
Reliability and Availability
Hive Technology
No answers on this topic
Spiceworks Ziff Davis
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
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Atlassian
yes always support available when I need it!
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Performance
Hive Technology
No answers on this topic
Spiceworks Ziff Davis
No answers on this topic
Atlassian
Never experienced issues with the above!
Read full review
Support Rating
Hive Technology
Our CSR is easily accessible and they have support built into the app itself. They also have a pretty robust support site. We also took advantage of the free trial and learned so much by putting Hive through the paces and figuring out the best way to mold it to our needs.
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Spiceworks Ziff Davis
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
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Atlassian
I haven't reached out to their support very often and their support is very limited anyway for the free users. They do have tons of great articles and videos in their Help Center and constantly send emails with updates and add-ons to the product. The fact that I've barely ever had to contact their support team means that they've developed a great product.
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In-Person Training
Hive Technology
No answers on this topic
Spiceworks Ziff Davis
No answers on this topic
Atlassian
It was helpful and informative! It was back before the pandemic in 2019 so I'm not sure if they still do it but I really enjoyed the experience
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Implementation Rating
Hive Technology
No answers on this topic
Spiceworks Ziff Davis
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
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Atlassian
For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
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Alternatives Considered
Hive Technology
Hive is a bit different than Jira and Monday, which I used mostly. Overall does a great job managing project and helps with team communication. Removes dependency of asking team members for updates by going to conference rooms. With Hive, the team updates the status, and we can easily track it.
Read full review
Spiceworks Ziff Davis
EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
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Atlassian
Trello is more simple and not as "robust" as the other tools, but it's easier to use and manage and understand and ACTUALLY get stuff done with. It's simplicity is part of the beauty of using it. You don't need a million options that nobody uses, you just need to get stuff done.
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Scalability
Hive Technology
No answers on this topic
Spiceworks Ziff Davis
No answers on this topic
Atlassian
Feels like anyone across the org (no matter their location) can use the tool easily!
Read full review
Professional Services
Hive Technology
No answers on this topic
Spiceworks Ziff Davis
No answers on this topic
Atlassian
Not sure if we use those
Read full review
Return on Investment
Hive Technology
  • Workflow Management will help you better move your projects along which saves time and money.
  • Time tracking will allow you to better manage the hours and keep your contractors accountable.
  • Overall visibility of projects allow you to keep your margins down and combat "bleeding" and hidden costs or surprises.
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Spiceworks Ziff Davis
  • Positive - Allow organizations to implement structured Help Desk procedures.
  • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
  • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
  • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
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Atlassian
  • Trello keeps me organized, focused, and on track. I could filter the Trello board to only see my issues and understand what I needed to work on and when.
  • Trello helped our team implement an agile structure. It's a very simple kanban method of viewing all of your team's tasks and statuses. You can completely customize the columns to your team's specific workflow and create tags relevant to your work.
  • Trello helps reduce unnecessary communications between teams. When I want to request translations, I simply create a card on the localization Trello board -- no need to directly message anyone on the team, and I can watch the status of the card change from "in progress" to "in review" to "translated," all without having to directly ask for updates.
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ScreenShots

Hive Screenshots

Screenshot of HIver Technology