Hook Security vs. KnowBe4 Security Awareness Training

Hooks has allowed us to be a bit more agile in our training and testing with phishing scams. Hooks reports allow us to identify people who we need more help to identifying phishing emails. By implementing the the monthly phishing campaigns, we can then provide specific training for individual facing issues in particular areas

Incentivized

If you have a community that you need to train on security awareness, KnowBe4 Security Awareness Training does a great job of creating current, up to date modules that can be disseminated to the community. Everything is tracked, KnowBe4 Security Awareness Training takes care of any reminders including notifying supervisors if wanted, and everything is reportable to show that you have a vibrant training system. KnowBe4 Security Awareness Training also offers testing where it will send out simulated attacks that hopefully your community will flag. This helps validate that the program is working as well as allowing you to customize your training efforts to what the community is failing on.

Incentivized

• Hooks make it easy to generate the reports and gives a through breakdown of campaign details.
• Users are become more aware of potential threats and avoid them.
• It integrated easily with O365 deployment.

Incentivized

• Phish tests can be set to various difficulty levels as staff becomes more knowledgeable in catching phish emails.
• Automated phish tests and training save a lot of admin time. The product can also test for phone and USB stick practices.
• The phish alert button in Outlook, along with PhishER and PhishFlip allow easy managing and response to actual phishing emails.
• The interactive training is well designed to cover all types of phishing and safe email and phone behavior.

Incentivized

• It would be nice to be able to customize templates even more and brand them.
• Automatic course enrollment for new employees should be simplified.
• Interface could be more streamlined.

Incentivized

• Campaign settings are overwhelming and non-intuitive
• While the domains available for sending phishing emails are numerous, they are still often obviously fake
• Certain features are locked away behind paid addons, when they should be incorporated in the base tool/licence, e.g. PhishER. It's fine that, for example, Compliance+ is an added feature, but PhishER is practically integral to the task KnowBe4 Security Awareness Training performs

Incentivized

Between the ease of use, cost effectiveness, functionality and continued improvements Knowbe4 continues to make it would be pretty hard to find another competitive product that wraps it all up like KnowBe4 has. Not saying it couldn't happen, but haven't seen anything that competes at this point.

Incentivized

KnowBe4 Security Awareness Training gets a ten out of ten. It's very easy to implement, maintain, and make changes. Adding the Phish Alert Report button into Outlook was painless, and setting up training just takes a few clicks. The UI feels modern and is very easy to navigate, both from the admin and user sides.

Incentivized

There have only been a handful of outages in the 2 years we have had the product. Even during those instances, parts of the system were still operational

Incentivized

Pages load quickly, filter/sort quickly, and don't slow down or freeze. Everything is smooth and very easy to use. There are a places in the UI where you can forget how to get there, but other than that everything is great. We have had no issues using any part of the website.

Incentivized

Tech prod support is great! I did have to ask for a new customer success rep, needed a more experienced person to match my 12 years of experience running Cybersec training programs. Would suggest that more matching of rep level of knowledge to client level knowledge would help.

Incentivized

Helpful and knowledgeable account managers have helped us navigate and use the system to our full potential

Incentivized

confusing question. I inherited this application so I didnt get any formal training other than the person who was leaving. The CSM provided some later on when I asked in a zoom call

The implementation went really well and KnowBe4 was there the whole time on setup to make sure things were setup correctly. The only thing we had to figure out on our own was to script users automatically being added to security groups. So that when they sync to knowBe4 from AD they are placed into the same/correct groups.

Incentivized

KnowBe4 Security Awareness Training has a lot of good features that Mimecast was missing. Mimecast does not have a proper inventory of videos like KnowBe4 Security Awareness Training. Mimecast does not have animation based videos. Most of the users of my company like animated videos because it is east to understand. Like KnowBe4 Security Awareness Training, Mimecast do not have a proper phishing test setup and you cannot test your end users on a phishing campaign. KnowBe4 Security Awareness Training has games and quizzes of high quality that Mimecast was missing. With the help of Kevin Mitnick videos, KnowBe4 Security Awareness Training has an edge in technical vides over any other vendor. With the awareness training, KnowBe4 has other products like PhishER and Security Coach that help us to improve overall security. The customer support of KnowBe4 is excellent.

Incentivized

I was not involved in the pricing, billing or contract terms.

Incentivized

The product scales greatly. As long as you upgrade the license to support the number of users you are needing, adding in those new users is easy. Also getting those users set up with trainings/campaigns is very easy as well

Incentivized

The team was great to work with and took their time to ensure that we knew what we were doing with the product and that it was set up to meet the specific needs of our organization. This wasn't just a cookie-cutter deployment, but rather they focused specifically on our needs.

Incentivized

• Ease of enrollment for training new users.
• Monthly email campaign to test our users.
• Getting clients to address the fundamentals of cyber security in short and capture behavioral data.

Incentivized

• We are able to prepare new hires more efficiently and consistently
• We have seen a dramatic decrease in how prone our users are to phishing attacks
• We better meet external risk assessment requirements because of the training programs we have set up in KnowBe4 Security Awareness Training

Incentivized