What users are saying about
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Top Rated
315 Ratings
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54 Ratings

Hotjar

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Top Rated
315 Ratings
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Score 8.5 out of 100

Quantum Metric

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54 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Mobile Capabilities

    Hotjar

    Feature Set Not Supported
    N/A
    8.7

    Quantum Metric

    87%
    Quantum Metric ranks higher in 4/4 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Mobile Application

    N/A
    0 Ratings
    8.7
    87%
    7 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Mobile App Analytics

    N/A
    0 Ratings
    8.8
    88%
    6 Ratings

    Results and Analysis

    Hotjar

    Feature Set Not Supported
    N/A
    9.1

    Quantum Metric

    91%
    Quantum Metric ranks higher in 5/5 features

    Heatmap tool

    N/A
    0 Ratings
    9.3
    93%
    8 Ratings

    Click analytics

    N/A
    0 Ratings
    9.1
    91%
    8 Ratings

    Scroll maps

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Session Recording and Replay

    N/A
    0 Ratings
    8.9
    89%
    8 Ratings

    User Segmentation

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Attribute Ratings

    • Hotjar is rated higher in 2 areas: Usability, Support Rating
    • Quantum Metric is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    8.8

    Hotjar

    88%
    104 Ratings
    9.3

    Quantum Metric

    93%
    44 Ratings

    Likelihood to Renew

    5.1

    Hotjar

    51%
    2 Ratings
    7.5

    Quantum Metric

    75%
    2 Ratings

    Usability

    9.6

    Hotjar

    96%
    6 Ratings
    7.7

    Quantum Metric

    77%
    12 Ratings

    Support Rating

    9.6

    Hotjar

    96%
    4 Ratings
    8.7

    Quantum Metric

    87%
    61 Ratings

    Implementation Rating

    Hotjar

    N/A
    0 Ratings
    9.1

    Quantum Metric

    91%
    3 Ratings

    Ease of integration

    9.0

    Hotjar

    90%
    2 Ratings

    Quantum Metric

    N/A
    0 Ratings

    Likelihood to Recommend

    Contentsquare

    Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work.
    Read full review

    Quantum Metric LLC

    Quantum Metric is a true professional, and I love the level of insight and industry knowledge they bring to the table. We use it at the departmental level, including marketing, customer service, and IT. Session replay allows our data consumers to derive insights faster and easier than digging through data. It lets us see or understand how users feel and work to enhance those feelings. The quality of support and the time to respond are also noteworthy. They have great coverage, but the learning curve is very steep and requires a lot of technical support and hand-holding.
    Read full review

    Pros

    Contentsquare

    • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
    • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
    • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
    • Hotjar has a poll function, so you can have polls on your website.
    Read full review

    Quantum Metric LLC

    • Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
    • Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
    • Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
    Read full review

    Cons

    Contentsquare

    • Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps.
    • I'd love to see Hotjar integrated with Google Analytics for an even deeper view.
    • Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations.
    Read full review

    Quantum Metric LLC

    • Quantum could share some use cases implemented by similar industries in accordance with the key problems as inputs.
    • We should be able to see some of the most common solutions that could be integrated within our product based on the step of the user journey I am at.
    • Expanding capabilities to integrate with high-level tools integrated.
    Read full review

    Pricing Details

    Hotjar

    Starting Price

    $0 2k pageviews/per day

    Editions & Modules

    Hotjar editions and modules pricing
    EditionModules
    Basic01
    Plus39.002
    Business993

    Footnotes

    1. 2k pageviews/per day
    2. 10k pageviews per day/per month
    3. 20k pageviews per day/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Quantum Metric

    Starting Price

    Editions & Modules

    Quantum Metric editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Contentsquare

      Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
      Read full review

      Quantum Metric LLC

      Quantum is a nice tool and is user friendly however I believe there always room for improvement. We have experienced minor issues with a few sessions which were solved by Quantum support reps in a timely manner and some of the dashboards are not as robust as other tools we use
      Read full review

      Usability

      Contentsquare

      So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
      Read full review

      Quantum Metric LLC

      For a new user, it's pretty intuitive to onboard and start doing the basic functionalities. But QM has a lot of functionalities which can be leveraged by more team members (especially when you don't have analysts dedicatedly using this) if further enhancements to usability are made.
      Read full review

      Support Rating

      Contentsquare

      Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
      Read full review

      Quantum Metric LLC

      I've been very impressed with the support Quantum Metric has provided. Our amazing Customer Success team has provided excellent service and has gone above and beyond in helping us use and understand the tool. We hold weekly calls with multiple teams and QM has been proactive in bringing things to our team's attention and making suggestions. The support has been one of the most important aspects of having QM and has allowed us to make great strides in improving how we use data and user research in our work.
      Read full review

      Alternatives Considered

      Contentsquare

      HotJar was selected for a few reasons:
      • Video Capture - HotJars video capture of user sessions is nothing short of amazing. It is so useful (not to mention cool) to see, in real time, how users interact with our software. It makes our jobs so much easier and more enjoyable to get this type of d
      • User Surveys - The ease and flexibility of surveys we can make available on our website are an awesome tool to get additional data.
      • Simple implementation - Adding a very small amount of code to our website gives us the ability to use all of HotJars features without having to touch our code again.
      Read full review

      Quantum Metric LLC

      We have used - as an organization - multiple products that each fill a roll or task Quantum Metric provides...however I think there are very few tools or SaaS solutions out there that bundle so much into one solution. QM was better than the replay tool another group was utilizing (Mouseflow) because with our contract we could capture and review way more replays as well as have those replays married to actual, quantifiable data. From an analytics point, is so much easier to install event tracking as opposed to our basic Google Analytics implementation. However, I would still use GA as a primary record for measuring overall site performance since QM doesn't have robust product sales tracking. At one point we did review a competitor called Content Square. They seemed very focused on heat mapping.
      Read full review

      Return on Investment

      Contentsquare

      • We have fixed many issues, for example, checkout usability problems with the video recording feature. You can catch bugs and get an overall idea of how a particular page is working.
      • Polls have helped us pair intent with the video sessions, so we can understand better why certain users answered different things. You get greedy and try to ask everything but that won't work. Keep it simple and it will give you small but important insights.
      Read full review

      Quantum Metric LLC

      • The service is not cheap, so don't commit unless you're going to use it.
      • Really improved our tech support process by allowing us to identify problems much sooner.
      • Helped identify potential frustrations, which could be eliminated to reduce friction at checkout.
      Read full review

      Screenshots

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