What users are saying about
5 Ratings
59 Ratings
5 Ratings
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Score 10 out of 100
59 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • HotTelecom ranks higher in 2 feature sets: Cloud PBX, Call Management
  • Rakuten Viber ranks higher in 1 feature set: VoIP system collaboration

Cloud PBX

10.0

HotTelecom

100%
9.0

Rakuten Viber

90%
HotTelecom ranks higher in 3/5 features

Hosted PBX

10.0
100%
5 Ratings
8.6
86%
6 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
5 Ratings
9.1
91%
8 Ratings

Call reports

10.0
100%
5 Ratings
9.5
95%
9 Ratings

User templates

N/A
0 Ratings
8.6
86%
7 Ratings

Directory of employee names

N/A
0 Ratings
9.0
90%
8 Ratings

Call Management

10.0

HotTelecom

100%
8.8

Rakuten Viber

88%
HotTelecom ranks higher in 5/5 features

Answering rules

10.0
100%
5 Ratings
8.6
86%
9 Ratings

Call recording

10.0
100%
5 Ratings
9.0
90%
9 Ratings

Call park

10.0
100%
5 Ratings
8.5
85%
4 Ratings

Call screening

10.0
100%
5 Ratings
8.5
85%
9 Ratings

Message alerts

10.0
100%
5 Ratings
9.5
95%
14 Ratings

VoIP system collaboration

9.0

HotTelecom

90%
9.2

Rakuten Viber

92%
Rakuten Viber ranks higher in 4/4 features

Audio conferencing

9.0
90%
5 Ratings
9.1
91%
13 Ratings

Video conferencing

N/A
0 Ratings
8.6
86%
13 Ratings

Video screen sharing

N/A
0 Ratings
9.0
90%
5 Ratings

Instant messaging

N/A
0 Ratings
10.0
100%
9 Ratings

Mobile apps

HotTelecom

Feature Set Not Supported
N/A
10.0

Rakuten Viber

100%
Rakuten Viber ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
10.0
100%
17 Ratings

Mobile app for Android

N/A
0 Ratings
10.0
100%
17 Ratings

Attribute Ratings

  • HotTelecom is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

10.0

HotTelecom

100%
5 Ratings
8.8

Rakuten Viber

88%
18 Ratings

Support Rating

9.8

HotTelecom

98%
8 Ratings
8.9

Rakuten Viber

89%
13 Ratings

Likelihood to Recommend

Beta Company

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Read full review

Rakuten Group

As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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Pros

Beta Company

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
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Rakuten Group

  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
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Cons

Beta Company

  • Video calling is not available as a feature.
Read full review

Rakuten Group

  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
Read full review

Pricing Details

HotTelecom

Starting Price

$0

Editions & Modules

HotTelecom editions and modules pricing
EditionModules
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 72
Toll-free (800) numberfrom 73
Virtual PBX654
Virtual fax number305

Footnotes

  1. Monthly fee + connection fee
  2. Monthly fee + connection fee
  3. Monthly fee + connection fee
  4. Monthly fee
  5. Monthly fee + connection fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Each price is the price of monthly fee. There might be an additional connection fee for the products.

Rakuten Viber

Starting Price

$0.019 Per Minute

Editions & Modules

Rakuten Viber editions and modules pricing
EditionModules
USA$0.0191
UK$0.0192

Footnotes

  1. Per Minute
  2. Per Minute

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Support Rating

Beta Company

We are totally satisfied with help Customer Support. They were quick and responsive
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Rakuten Group

I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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Alternatives Considered

Beta Company

No answers on this topic

Rakuten Group

End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
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Return on Investment

Beta Company

  • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
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Rakuten Group

  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
Read full review

Screenshots

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