What users are saying about
5 Ratings
44 Ratings
5 Ratings
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Score 9.5 out of 100
44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Likelihood to Recommend

HotTelecom

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Max Barashev | TrustRadius Reviewer

Rakuten Viber

It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
Filip Witkowski | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

HotTelecom
9.6
Rakuten Viber
8.3
Hosted PBX
HotTelecom
9.7
Rakuten Viber
7.4
Multi-level Interactive Voice Response (IVR)
HotTelecom
9.9
Rakuten Viber
8.6
Call reports
HotTelecom
9.1
Rakuten Viber
8.0
User templates
HotTelecom
Rakuten Viber
9.0
Directory of employee names
HotTelecom
Rakuten Viber
8.3

Call Management

HotTelecom
9.7
Rakuten Viber
6.7
Answering rules
HotTelecom
9.7
Rakuten Viber
8.0
Call recording
HotTelecom
9.9
Rakuten Viber
7.7
Call park
HotTelecom
9.7
Rakuten Viber
5.1
Call screening
HotTelecom
9.6
Rakuten Viber
4.3
Message alerts
HotTelecom
9.6
Rakuten Viber
8.4

VoIP system collaboration

HotTelecom
8.8
Rakuten Viber
8.4
Audio conferencing
HotTelecom
8.8
Rakuten Viber
8.8
Video conferencing
HotTelecom
Rakuten Viber
8.8
Video screen sharing
HotTelecom
Rakuten Viber
7.6
Instant messaging
HotTelecom
Rakuten Viber
8.5

Mobile apps

HotTelecom
Rakuten Viber
9.0
Mobile app for iOS
HotTelecom
Rakuten Viber
9.0
Mobile app for Android
HotTelecom
Rakuten Viber
9.0

Pros

HotTelecom

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
Jacob Martin | TrustRadius Reviewer

Rakuten Viber

  • It is very easy to use and is very user-friendly.
  • You can have high quality video and audio meetings with more than 1 person.
  • You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
  • It is a very well known messenger so all people have access to it.
Tigran Petrosyan | TrustRadius Reviewer

Cons

HotTelecom

  • Video calling is not available as a feature.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
  • Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
  • This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
Liz Wade | TrustRadius Reviewer

Support Rating

HotTelecom

HotTelecom 9.7
Based on 5 answers
We are totally satisfied with help Customer Support. They were quick and responsive
Valeria Tkachenko | TrustRadius Reviewer

Rakuten Viber

Rakuten Viber 7.6
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

Alternatives Considered

HotTelecom

No answers on this topic

Rakuten Viber

Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
Anonymous | TrustRadius Reviewer

Return on Investment

HotTelecom

  • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • Communication across department is much easier and faster.
  • It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
  • Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.
Tony Phan | TrustRadius Reviewer

Screenshots

Pricing Details

HotTelecom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HotTelecom Editions & Modules

Edition
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 71
Toll-free (800) numberfrom 71
Virtual PBX$652
Virtual fax number$303
  1. Monthly fee + connection fee
  2. Monthly fee
  3. Monthly fee + connection fee
Additional Pricing Details
Each price is the price of monthly fee. There might be an additional connection fee for the products.

Rakuten Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rakuten Viber Editions & Modules

Edition
USA$0.0191
UK$0.0191
  1. Per Minute
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HotTelecom
9.5
Rakuten Viber
8.0

Support Rating

HotTelecom
9.7
Rakuten Viber
7.6

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