HubSpot Service Hub vs Intercom

• It makes it easier for us to keep track of customer awareness and review in one spot.
• The great thing about how easy it is to use all of its fantastic tools.
• The ability to check customer retention.
• It's easy to track and measure the success of our organization's sales team.
• This is a fantastic all-in-one customer success suite that includes ticketing.

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• Intercom is fantastic for opening the lines of communication with customers.
• Intercom makes it easy for cross-functional teams to have visibility into the customers' world and to be a part of the conversation.
• Intercom is a complete solution for helping Customer Success & Support teams get off the ground.

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• Need to be able to customize and prioritize tiles when in deal view
• Should have web forms and telescripts built into the program (templates)

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• Targeting messages appropriately
• We often have several messages compounding on top of each other
• I'd love if they could notify people who have not marked our announcements/messages/communication as read so that they don't end up having several un-related messages overwhelming them
• When a thread is continued from a previous questions, I wish it was more obvious that the conversation had already been started with a particular person

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• It has made our client interactions more streamlined with all info in one place.
• Workflows, snippets, and email templates have helped automate processes we used to do one by one by hand.

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• We've seen an increase in number of registrations for webinars by advertising them in-app using intercom.
• Greater awareness of product releases which has help reduce frustration and promote satisfaction and ultimately stickiness to product.
• Greater number of leads because visitors to website are more likely to submit a query in a chat box than send a direct email.

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