Hypersocket vs WatchGuard AuthPoint

• Self service password resets
• Ability to synchronize a primary account password with secondary accounts
• Flexibility and intuitivness

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• Multiple options for 2FA - you can have pushes sent to your phone, a constantly refreshing OTP, or a QR code scanner.
• Security for MFA - you are able to set up additional security on the tokens that you use, either through additional security codes or biometrics so that if your phone is compromised, there is an additional layer of security for that token.
• Easy to install - Takes less then 30 seconds to install, and is not specific to computers, so it can be rolled out across an entire organization easily.

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• Help-Desk functionality similar to OneIdentity Self-Service Password Manager, as it provides additional users that do not require administrative access to assist with managing end-users who may have locked themselves out of HyperSocket Access Manager by forgetting their own security questions.
• Too many features which become unusable and feel like the payment plans are not flexible since it's an all-in-one product with one price. It is not necessarily a bad thing as most subscription-based pricing forces a buyer to pay more for an integral service that is only available on the highest price-plan. You really do get what you pay for, but we found many of our use-case scenarios limited the product.
• This isn't necessarily against the product, just a personal opinion around Multi-Factor authentication which is always primarily driven mobile devices. Not all companies or end-users have access to a multi-factor device, (or in our case, are allowed to have access to a cell phone while servicing members/clients). This creates a shortfall to allow multi-factor functionality to extend to all users unless there are hardware tokens, which can be miss placed or left out more easily as most users don't treat it the same way they would their personal smartphone.

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• We would like to see easier guides for integration with products more commonly found in smaller companies. Perhaps videos showing how to set up for example 2factor with Office 365, which is a common request.
• A more advanced ability to backup and restore tokens on mobiles above and beyond what is present at the moment.
• Ability to use push and OTP with the WatchGuard SSLVPN.

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• As with any IT Service or Solution, the investment will always be seen as a sunk cost. The only ROI would be the time and resources spent elsewhere rather than with Password Management through an IT Department or similar department. I found that the time spent on password management was about the same, as many users who are frequently forgetting a password are also forgetting their security question & answers.
• There are some positives, as it was able to help manage the bulk of their non-windows passwords or passwords related to another online service. The centralized password manager doesn't feel like a true single sign-on but for most users, it replaces a hand-written copy they have taped to a monitor.
• It can help with automating some of the active directory workflows with its own user provisioning functionality. Took more time to set up than it was to manage on its own.

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• ROI on security products is difficult to measure, but a compromised account could obviously be disastrous.
• AuthPoint mostly gives us peace of mind.
• The only remotely negative impact is that this does require some user training. Users must understand the danger of approving notifications they aren't certain they initiated themselves.

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