Hypersocket vs. WatchGuard AuthPoint

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hypersocket
Score 8.0 out of 10
N/A
Hypersocket (formerly Nervepoint) enables organizations to efficiently manage and administer end users and their access to disparate systems by empowering end users to manage their own accounts across multiple systems both on-premise and in the cloud, while allowing IT to gain control over user sprawl, cut support and gain in-depth business insight.N/A
WatchGuard AuthPoint
Score 9.0 out of 10
N/A
AuthPoint Total Identity Security provides businesses with a solution to protect user accounts and credentials. With multi-factor authentication and dark web credential monitoring, AuthPoint mitigates the risks associated with workforce credential attacks. AuthPoint adds an extra layer of security by monitoring for potential credential exposure in the dark web for both personal and corporate accounts.N/A
Pricing
HypersocketWatchGuard AuthPoint
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HypersocketWatchGuard AuthPoint
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HypersocketWatchGuard AuthPoint
Best Alternatives
HypersocketWatchGuard AuthPoint
Small Businesses
Dashlane Password Manager
Dashlane Password Manager
Score 9.1 out of 10
IBM Cloud App ID
IBM Cloud App ID
Score 10.0 out of 10
Medium-sized Companies
OneLogin by One Identity
OneLogin by One Identity
Score 9.6 out of 10
Cisco Duo
Cisco Duo
Score 9.5 out of 10
Enterprises
OneLogin by One Identity
OneLogin by One Identity
Score 9.6 out of 10
Cisco Duo
Cisco Duo
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HypersocketWatchGuard AuthPoint
Likelihood to Recommend
8.0
(2 ratings)
8.7
(230 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(21 ratings)
Usability
-
(0 ratings)
7.6
(27 ratings)
Availability
-
(0 ratings)
5.2
(5 ratings)
Performance
-
(0 ratings)
4.7
(5 ratings)
Support Rating
-
(0 ratings)
7.0
(52 ratings)
In-Person Training
-
(0 ratings)
6.4
(1 ratings)
Online Training
-
(0 ratings)
8.7
(2 ratings)
Implementation Rating
-
(0 ratings)
7.7
(13 ratings)
Configurability
-
(0 ratings)
7.3
(3 ratings)
Ease of integration
-
(0 ratings)
8.2
(3 ratings)
Product Scalability
-
(0 ratings)
5.2
(5 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(4 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(4 ratings)
User Testimonials
HypersocketWatchGuard AuthPoint
Likelihood to Recommend
Nervepoint Technologies Ltd
HyperSocket is very well suited if the resources and budget are made available. There is not much a learning curve for the IT Department or for those users already familiar with two-factor authentication. There will be some education and training requirements for most end-users as the notifications and general verbiage can be confusing for some. It may also show some exploits within some end-users who are unaware of a notification but will use the email to reset an expired password without thinking twice if it may have been a phishing email or the opposite where an end-user deletes or ignores the expiration email notification expecting it to be spam/phishing.
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WatchGuard Technologies
While I cannot speak of the functionalities that we do not use, the 2nd factor authentication has been great. It's actually secure, I can control it all remotely, users don't mind the extra step, and management feels more at ease knowing that we have full access control. The VPN for remote connections is fast and stable, it stays connected during network oddities and has plenty of bandwidth.
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Pros
Nervepoint Technologies Ltd
  • Self service password resets
  • Ability to synchronize a primary account password with secondary accounts
  • Flexibility and intuitivness
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WatchGuard Technologies
  • Works well with the free Authpoint client and the OpenVPN clinet.
  • Token management is simple and hosted completely in the cloud to reduce overall complexity
  • Setup was simple and and staighforward
  • Suppports several authentication methods we have used both RADIUS and SAML effectively, but ADFS, IDP, RDWeb, and RESTful API, and other custom apps are supported.
  • Geofencing for RDP has been very useful as it is independant of our firewall geofencing. This is quite useful for organizations like us who do not Geofence at at the firewall level so as to provide global access to resources on the DMZ.
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Cons
Nervepoint Technologies Ltd
  • Help-Desk functionality similar to OneIdentity Self-Service Password Manager, as it provides additional users that do not require administrative access to assist with managing end-users who may have locked themselves out of HyperSocket Access Manager by forgetting their own security questions.
  • Too many features which become unusable and feel like the payment plans are not flexible since it's an all-in-one product with one price. It is not necessarily a bad thing as most subscription-based pricing forces a buyer to pay more for an integral service that is only available on the highest price-plan. You really do get what you pay for, but we found many of our use-case scenarios limited the product.
  • This isn't necessarily against the product, just a personal opinion around Multi-Factor authentication which is always primarily driven mobile devices. Not all companies or end-users have access to a multi-factor device, (or in our case, are allowed to have access to a cell phone while servicing members/clients). This creates a shortfall to allow multi-factor functionality to extend to all users unless there are hardware tokens, which can be miss placed or left out more easily as most users don't treat it the same way they would their personal smartphone.
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WatchGuard Technologies
  • We frequently have people locked out because they type their one-time password into the QR code entry box. I wish we could choose to default to a one-time password for the organization. It would be even nicer if the OTP worked in the QR code box.
  • Being in the IT department, I have to set up many computers, which means I have to use Authpoint codes all the time. I wish there was a way to press a button at the top of the app and instantly refresh your codes. It takes forever when I'm signing into 20 different computers in a row because I have to wait for a new code to generate before I can sign into the next computer.
  • I can't think of anything else at the moment.
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Likelihood to Renew
Nervepoint Technologies Ltd
No answers on this topic
WatchGuard Technologies
Today to ensure our ISO 27001 certification it is important that we maintain this solution. Today it is part of the way any employee within the organization works, we no longer have any other way of working and it is the simplest way to ensure that access to the workstation is done with MFA.
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Usability
Nervepoint Technologies Ltd
No answers on this topic
WatchGuard Technologies
After initial setup, it practically runs itself. Onboarding new users is fast and easy as it should be. The AuthPoint mobile app is small and simple to use. The only reason I do not give it a 10 is that I frequently get complaints from end users that the AuthPoint app is "constantly downloading". In fact, it's not downloading anything and that what the users are seeing in the app is a timer for the 6-digit code that changes every minute.
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Reliability and Availability
Nervepoint Technologies Ltd
No answers on this topic
WatchGuard Technologies
It failed a couple of times for a period of an hour or so, where systems were down.
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Performance
Nervepoint Technologies Ltd
No answers on this topic
WatchGuard Technologies
Never had a problem with Authpoint servers.
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Support Rating
Nervepoint Technologies Ltd
No answers on this topic
WatchGuard Technologies
WatchGuard support is always quick and reliable. They have urgency levels that you are able to select when creating your support ticket, and they respond in accordance to the severity that you have set. I have never had an issue with getting someone on the phone in the same business day, even for very low priority issues.
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In-Person Training
Nervepoint Technologies Ltd
No answers on this topic
WatchGuard Technologies
It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.
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Online Training
Nervepoint Technologies Ltd
No answers on this topic
WatchGuard Technologies
We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.
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Implementation Rating
Nervepoint Technologies Ltd
No answers on this topic
WatchGuard Technologies
the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.
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Alternatives Considered
Nervepoint Technologies Ltd
Nervepoint Access Manager (NAM) has the ability to deal with multiple domains. While ServiceNow at the time we looked at the solution did not (I do not know if it does now). NAM was a more polished, mature product.
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WatchGuard Technologies
I would slot Authpoint (as a product) as better than ESET but not Duo. ESET has the same limitations as Watchguard in the OTP support. It also is an on-prem installed console rather than a cloud, which increases cost and maintenance requirements. The duo now supports standard OTP for admin accounts, so it can be managed by a team. Duo support however leaves a lot to be desired and gives Watchguard the edge
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Scalability
Nervepoint Technologies Ltd
No answers on this topic
WatchGuard Technologies
We are a medium-sized company. We don't need rapid scaling.
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Return on Investment
Nervepoint Technologies Ltd
  • As with any IT Service or Solution, the investment will always be seen as a sunk cost. The only ROI would be the time and resources spent elsewhere rather than with Password Management through an IT Department or similar department. I found that the time spent on password management was about the same, as many users who are frequently forgetting a password are also forgetting their security question & answers.
  • There are some positives, as it was able to help manage the bulk of their non-windows passwords or passwords related to another online service. The centralized password manager doesn't feel like a true single sign-on but for most users, it replaces a hand-written copy they have taped to a monitor.
  • It can help with automating some of the active directory workflows with its own user provisioning functionality. Took more time to set up than it was to manage on its own.
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WatchGuard Technologies
  • Our end uses found this product very easy to use. Using one overview session, I have not had to follow up with users to access the product.
  • Once deployed, other users in our environment heard about the ease of use. We then had a 25% increase in requests for the product.
  • This product has added to the overall satisfaction of users having to work offsite, attend conferences and other travel while still being able to stay connected to their work product.
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ScreenShots

Hypersocket Screenshots

Screenshot of Nervepoint Dashboard

WatchGuard AuthPoint Screenshots

Screenshot of AuthPoint app - tokensScreenshot of Cloud management - dashboardScreenshot of AuthPoint app - push notificationScreenshot of AuthPoint - TokensScreenshot of AuthPoint Sign-In ScreenScreenshot of AuthPoint Users