What users are saying about
2 Ratings
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Top Rated
264 Ratings
2 Ratings
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Score 8 out of 100

WatchGuard AuthPoint

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Top Rated
264 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • WatchGuard AuthPoint is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Hypersocket

80%
2 Ratings
8.9

WatchGuard AuthPoint

89%
160 Ratings

Likelihood to Renew

Hypersocket

N/A
0 Ratings
8.9

WatchGuard AuthPoint

89%
14 Ratings

Usability

Hypersocket

N/A
0 Ratings
8.5

WatchGuard AuthPoint

85%
25 Ratings

Availability

Hypersocket

N/A
0 Ratings
7.8

WatchGuard AuthPoint

78%
3 Ratings

Performance

Hypersocket

N/A
0 Ratings
8.0

WatchGuard AuthPoint

80%
3 Ratings

Support Rating

Hypersocket

N/A
0 Ratings
9.3

WatchGuard AuthPoint

93%
67 Ratings

In-Person Training

Hypersocket

N/A
0 Ratings
6.4

WatchGuard AuthPoint

64%
1 Rating

Online Training

Hypersocket

N/A
0 Ratings
8.5

WatchGuard AuthPoint

85%
2 Ratings

Implementation Rating

Hypersocket

N/A
0 Ratings
8.9

WatchGuard AuthPoint

89%
12 Ratings

Product Scalability

Hypersocket

N/A
0 Ratings
8.1

WatchGuard AuthPoint

81%
3 Ratings

Likelihood to Recommend

Hypersocket

HyperSocket is very well suited if the resources and budget are made available. There is not much a learning curve for the IT Department or for those users already familiar with two-factor authentication. There will be some education and training requirements for most end-users as the notifications and general verbiage can be confusing for some. It may also show some exploits within some end-users who are unaware of a notification but will use the email to reset an expired password without thinking twice if it may have been a phishing email or the opposite where an end-user deletes or ignores the expiration email notification expecting it to be spam/phishing.
Craig Lockley | TrustRadius Reviewer

WatchGuard AuthPoint

WatchGuard Authpoint is well-suited for existing WatchGuard users and those heavily dependent on VPN connection. The app is easy to use and set up on iPhone and Android devices. We use a Firebox M370 and have had zero issues in the deployment or the daily use of WatchGuard AuthPoint. Everything works well and we have had zero issues after initial implementation.
Chris Orr | TrustRadius Reviewer

Pros

Hypersocket

  • Self service password resets
  • Ability to synchronize a primary account password with secondary accounts
  • Flexibility and intuitivness
Anonymous | TrustRadius Reviewer

WatchGuard AuthPoint

  • The Authpoint Cloud portal is easy to use and navigate
  • It integrates well with the Firebox and gateway
  • Promptly sends 2FA request onto the user devices
  • Its very easy to re-activate token on a new device if the device is lost or stolen
  • Troubleshooting logs are available to figure out whats wrong if a user cannot authenticate
Syed Iqbal | TrustRadius Reviewer

Cons

Hypersocket

  • Help-Desk functionality similar to OneIdentity Self-Service Password Manager, as it provides additional users that do not require administrative access to assist with managing end-users who may have locked themselves out of HyperSocket Access Manager by forgetting their own security questions.
  • Too many features which become unusable and feel like the payment plans are not flexible since it's an all-in-one product with one price. It is not necessarily a bad thing as most subscription-based pricing forces a buyer to pay more for an integral service that is only available on the highest price-plan. You really do get what you pay for, but we found many of our use-case scenarios limited the product.
  • This isn't necessarily against the product, just a personal opinion around Multi-Factor authentication which is always primarily driven mobile devices. Not all companies or end-users have access to a multi-factor device, (or in our case, are allowed to have access to a cell phone while servicing members/clients). This creates a shortfall to allow multi-factor functionality to extend to all users unless there are hardware tokens, which can be miss placed or left out more easily as most users don't treat it the same way they would their personal smartphone.
Craig Lockley | TrustRadius Reviewer

WatchGuard AuthPoint

  • While the set up was easy to do the instructions could use a little more details.
  • It would be useful to be able to tell how many users are at the firewall level instead of going out to the cloud to look for it.
Paul Walters | TrustRadius Reviewer

Pricing Details

Hypersocket

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

WatchGuard AuthPoint

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Hypersocket

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.9
Based on 14 answers
Even for those tenants that we use strictly for mobile VPN only, the ease of user management makes continuing to use AuthPoint a no-brainer
John Lee | TrustRadius Reviewer

Usability

Hypersocket

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.5
Based on 25 answers
WatchGuard AuthPoint is very user friendly, with minimal interaction needed to both set it up, and to maintain it's continued use. The log in interface is easily understood, with clear and easily understood icons to allow for different methods of authentication. The WatchGuard team is constantly improving their Login app, which is constantly improving the user interface, allowing for a smoother and quicker login process.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Hypersocket

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 7.8
Based on 3 answers
It failed a couple of times for a period of an hour or so, where systems were down.
Anonymous | TrustRadius Reviewer

Performance

Hypersocket

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.0
Based on 3 answers
No apparent problem besides a couple of times that systems weren't working
Anonymous | TrustRadius Reviewer

Support Rating

Hypersocket

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 9.3
Based on 67 answers
In the case that support from WatchGuard is required, whether it be deploying to a bespoke application or product, or maintaining an existing product - WatchGuard support is fast and efficient. From logging the ticket (which is easy AND comprehensive) to getting it resolved, WatchGuard makes it easy allowing you to select how and when you want to be contacted.
Anonymous | TrustRadius Reviewer

In-Person Training

Hypersocket

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 6.4
Based on 1 answer
It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.
Anonymous | TrustRadius Reviewer

Online Training

Hypersocket

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.5
Based on 2 answers
We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.
Anonymous | TrustRadius Reviewer

Implementation Rating

Hypersocket

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.9
Based on 12 answers
the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hypersocket

Nervepoint Access Manager (NAM) has the ability to deal with multiple domains. While ServiceNow at the time we looked at the solution did not (I do not know if it does now). NAM was a more polished, mature product.
Anonymous | TrustRadius Reviewer

WatchGuard AuthPoint

We use DUO Mobile for our other MFA (i.e., Remote Desktop for Windows.) WatchGuard offers instructions on how to set up MFA with DUO, however, the WatchGuard AuthPoint setup was much simpler, so we opted to go that route. We are planning on looking into switching everything to WatchGuard AuthPoint, however, it's not a high priority at this time.
Anonymous | TrustRadius Reviewer

Scalability

Hypersocket

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.1
Based on 3 answers
We are a medium-sized company. We don't need rapid scaling.
Anonymous | TrustRadius Reviewer

Return on Investment

Hypersocket

  • As with any IT Service or Solution, the investment will always be seen as a sunk cost. The only ROI would be the time and resources spent elsewhere rather than with Password Management through an IT Department or similar department. I found that the time spent on password management was about the same, as many users who are frequently forgetting a password are also forgetting their security question & answers.
  • There are some positives, as it was able to help manage the bulk of their non-windows passwords or passwords related to another online service. The centralized password manager doesn't feel like a true single sign-on but for most users, it replaces a hand-written copy they have taped to a monitor.
  • It can help with automating some of the active directory workflows with its own user provisioning functionality. Took more time to set up than it was to manage on its own.
Craig Lockley | TrustRadius Reviewer

WatchGuard AuthPoint

  • Integration with current Azure AD and LDAP is important as it saves the users from creating a new account and password to remember for yet another website/product.
  • The cost of a user license is nothing compared to the cost of data loss or a company network breach. It secures our devices and data in cases of theft or breaches. Theft of a device, data, or even worse a breach would cost the company thousands to millions of dollars.
  • A negative impact is that the users lose about 10-30 seconds with every login or unlock of their computer. However, this is necessary for MFA security.
Anonymous | TrustRadius Reviewer

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