What users are saying about
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Top Rated
243 Ratings
22 Ratings
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Score 9 out of 100

Salesforce Commerce Cloud

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Top Rated
243 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong | TrustRadius Reviewer

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

IBM Digital Commerce
7.6
Salesforce Commerce Cloud
8.1
Product catalog & listings
IBM Digital Commerce
8.0
Salesforce Commerce Cloud
8.4
Product management
IBM Digital Commerce
8.0
Salesforce Commerce Cloud
8.0
Bulk product upload
IBM Digital Commerce
8.0
Salesforce Commerce Cloud
7.9
Branding
IBM Digital Commerce
8.0
Salesforce Commerce Cloud
8.4
Mobile storefront
IBM Digital Commerce
8.0
Salesforce Commerce Cloud
7.6
Product variations
IBM Digital Commerce
8.0
Salesforce Commerce Cloud
8.0
Website integration
IBM Digital Commerce
8.0
Salesforce Commerce Cloud
8.4
Visual customization
IBM Digital Commerce
8.0
Salesforce Commerce Cloud
8.2
CMS
IBM Digital Commerce
4.0
Salesforce Commerce Cloud
7.6

Online Shopping Cart

IBM Digital Commerce
6.0
Salesforce Commerce Cloud
7.7
Abandoned cart recovery
IBM Digital Commerce
6.0
Salesforce Commerce Cloud
7.5
Checkout user experience
IBM Digital Commerce
6.0
Salesforce Commerce Cloud
8.0

Online Payment System

IBM Digital Commerce
6.0
Salesforce Commerce Cloud
8.2
eCommerce security
IBM Digital Commerce
6.0
Salesforce Commerce Cloud
8.2

eCommerce Marketing

IBM Digital Commerce
7.0
Salesforce Commerce Cloud
8.0
Promotions & discounts
IBM Digital Commerce
7.0
Salesforce Commerce Cloud
8.3
Personalized recommendations
IBM Digital Commerce
7.0
Salesforce Commerce Cloud
8.0
SEO
IBM Digital Commerce
7.0
Salesforce Commerce Cloud
7.9

eCommerce Business Management

IBM Digital Commerce
6.2
Salesforce Commerce Cloud
8.0
Multi-site management
IBM Digital Commerce
8.0
Salesforce Commerce Cloud
7.9
Order processing
IBM Digital Commerce
5.0
Salesforce Commerce Cloud
8.3
Inventory management
IBM Digital Commerce
6.0
Salesforce Commerce Cloud
8.1
Shipping
IBM Digital Commerce
6.0
Salesforce Commerce Cloud
7.6
Custom functionality
IBM Digital Commerce
6.0
Salesforce Commerce Cloud
7.9

Pros

IBM Digital Commerce

  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

IBM Digital Commerce

  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 2 answers
The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 1 answer
No answer on this topic is available.

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

IBM Digital Commerce

IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez | TrustRadius Reviewer

Return on Investment

IBM Digital Commerce

  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong | TrustRadius Reviewer

Salesforce Commerce Cloud

  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele | TrustRadius Reviewer

Pricing Details

IBM Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM Digital Commerce
9.0
Salesforce Commerce Cloud
8.9

Likelihood to Renew

IBM Digital Commerce
8.0
Salesforce Commerce Cloud
7.8

Usability

IBM Digital Commerce
Salesforce Commerce Cloud
8.0

Reliability and Availability

IBM Digital Commerce
Salesforce Commerce Cloud
8.0

Performance

IBM Digital Commerce
Salesforce Commerce Cloud
9.0

Support Rating

IBM Digital Commerce
8.0
Salesforce Commerce Cloud
9.0

In-Person Training

IBM Digital Commerce
Salesforce Commerce Cloud
8.0

Implementation Rating

IBM Digital Commerce
Salesforce Commerce Cloud
8.0

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