IBM Instana vs. AlertSite

I would recommend IBM Instana based on its strengths in automating application performance monitoring, dynamic tracing, and its ability to handle modern, containerized environments effectively. The automatic discovery and mapping feature, along with AI-powered anomaly detection, provide valuable insights for proactive issue resolution. However, I would consider factors such as the organization's specific technology stack, scalability requirements, and budget constraints. Conducting a thorough evaluation, including a trial or proof of concept, would be essential to ensure that IBM Instana aligns with our unique needs and contributes positively to our technology and business objectives.

Incentivized

AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.

Incentivized

• Collecting Kubernetes and Infra level logs and presenting in easy to understand visuals.
• Tracing the end-to-end journey of an event and also categorizing by technology and Endpoints
• Built-in and custom alerts help to monitor almost all of scenarios without much additional configuration.
• Ability to create Applications to logical group important flows

Incentivized

• The Deja-Click Recorder is an excellent tool.
• Good UI that translates to large NOC screens well.
• Easy Alerting and Reporting.

Incentivized

• I believe that the "live" option in monitoring does not truly update the status in real-time, thus I must manually update to feel comfortable.
• The call analysis tool might be improved, third-party resources are restricted, and the pricing is slightly more than competitors in comparable categories.

Incentivized

• Tool is complicated for Alert creation
• AlertSite GUI need improvement. As compared to Datadog, it needs improvement in GUI
• While using AlertSite, many times we faced false alerting, they need to take a look at it to improve performance.

Incentivized

Reviewing other cost saving options

Incentivized

Pretty good product only issue was cost

Incentivized

I've been unable to contact support after several attempts.

Incentivized

We chose IBM Instana for several reasons, and the most important one is that we didn't have to make changes in our code for nearly all of our applications for it to work. We are happy with the decision we made to use IBM Instana.

Incentivized

We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.

Incentivized

• System down time is shortened as our ability to troubleshoot issues goes up.
• Potential downtime is stopped as we are able to slow down calls/ availability of calls in response to monitoring the dashboard.
• We are able to react to issues quickly through the smart alert system rather than manual checks.

Incentivized

• A negative thing is Monitoring locations would have issues and cause false-positive alerts and due to that monitoring team's repetitive work has increased.
• A positive thing that I have noticed so far is the fact that the AlertSite customers support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues and they are quick to respond and provide sufficient guidance for implementing efficiently, and fix products issues.

Incentivized