Likelihood to Recommend If you are familiar with IBM Rational Suite products, RequisitePro will add up due to the synergy between other components. Beyond that, if your business is not structured to an adequate development methodology or lacks the degree of maturity or necessary resources, probably RequisitePro does not add much value. If you work with developers in the requirements analysis, they probably prefer to use an SVN repository.
Read full review Great to manage your issues in a clear and centralised way. If your development teams work with
Jira , it will all naturally come together. Great way to manage the issues from end to end. - Very flexible if you have people who understands the set up and is able to configure it for your needs - Maybe not the best if you want something with very easy set up
Read full review Pros Capability to query bugs on multiple criteria and export it to csv for triages. Simple and intuitive user experience and clearly planned defect life cycle There are other features like assigning the defect to pull request, clearly explaining defect by attaching screenshots, detailed description etc If you are using other IBM tools for requirements documentation, this tool integrates very well Read full review Manageable workflow to ensure all users follow the same process. Can ban boards for easy visual of ticket status. Very flexible tool that can adapt to lots of different uses outside of the traditional service desk model. Added communication tools help you get out of e-mail jail. Read full review Cons Performance can be an issue. Make certain the server is sized properly There is a large difference in capability of the Thick Client Version compared with the web based version. Make certain each job function has proper access to be able to do what is required of them. Learning curve is not too steep, but would suggest having someone with experience setup the repository. Highly suggest getting a contractor to assist to get the repository up and running. Read full review Ability to control the number of email notifications received (Note: this is a new feature in the Latest release but I personally haven not extensively looked at it and how well it solves the existing problem). No way to reply to multiple tickets at once, say you got 4 tickets in for the same issue, there is no way you can reply to them in one stroke. Other Ticketing systems do have this ability. Using a large number of add-ons to customize and add additional features adds up quickly and can become rather expensive. Request forms are very basic and there is no native dynamic field ability available. Read full review Likelihood to Renew Most likely as it's one of the powerful tools in the organization. We needed this tool to track all the process related documentation and also to capture signatures.
Read full review Usability Please keep in mind that this all has to do with you you customize the user interface. It becomes very easy to house all of your requirements, but it may and can make life difficult for you if you do not think ahead of how you want the app to work and house your data
Read full review I gave JIRA a score of 9 since I am happy with the service it offers. I can easily see the SLA since it gives me visibility. I can pull up the reports I need. I can reach out to our clients using the PR ticket so it is hassle-free for me.
Read full review Support Rating IBM has good support and knowledge base. With the wealth of information on their site and the support desk, we were able to quickly resolve issues. It is smart to build up a COE and a group that manages the software otherwise it is quick to be able to lose the knowledge as team members are assigned different duties
Read full review I have not used the technical support from Atlassian. In terms of online help and resources, they are a bit limited thus making it more of a challenge to troubleshoot issues and learn more functionality. There aren't a lot of resources available on the Atlassian site besides developer documents. It would be nice to have a blog or forum where users can get the help they need.
Read full review Implementation Rating It was pretty simple.
Read full review Alternatives Considered IBM clearquest would the BEST option if you are looking for managing change requests, managing project workflows, generating reports on status of requests. The reason being: cost, cost and cost. It almost handles everything that you would need for your project including bug tracking unless you want something really fancy (like HP QC) with a higher cost that supports a wide variety of needs which you might need to evaluate based on your project needs. For example, if you would be really making use of all those additional features provided by HP
Quality Center . To be honest it depends on your project size, the skills of team members and of course budget!
Read full review When I evaluated
Spiceworks , it was not going to be replacing any ticketing systems. However, I did evaluate it and was not extremely impressed by the short demo I did.
JIRA was selected because a branch of our company was already using it, so it made sense to consolidate into one service desk solution, and
JIRA was the better option since it was less expensive and geared towards being a ticketing system.
Read full review Return on Investment IBM Rational ClearQuest has provided a workflow that works without unique software methodology. As a result we deliver complete software products to our clients in a 6 to 8 week development time frame. As a result of our highly customized implementation, we have 8 resources supporting IBM Rational ClearQuest. Three of the resources are full time configuration management staff that administer and support the tool set and the other 5 are from the testing group that handle ClearQuest user support issues in addition to their testing duties. Read full review JIRA has been incredibly useful. Our work is more organized and easier to view by the team members as well as upper-level people. Our work is correctly assigned and when there are issues, they can be immediately addressed within the tool. Users can attach screenshots or files of issues that help clarify the ticket. Developers can attach relevant data as well. Read full review ScreenShots Jira Service Management Screenshots