IFS Customer Engagement vs. Pipedrive

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IFS Customer Engagement
Score 8.8 out of 10
N/A
IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers.N/A
Pipedrive
Score 8.0 out of 10
N/A
Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.
$14.90
per month
Pricing
IFS Customer EngagementPipedrive
Editions & Modules
No answers on this topic
Essential
$14.90
per month
Advanced
$27.90
per month
Professional
$49.90
per month
Power
$64.90
per month
Enterprise
$99
per month
Offerings
Pricing Offerings
IFS Customer EngagementPipedrive
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
IFS Customer EngagementPipedrive
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
IFS Customer Engagement
-
Ratings
Pipedrive
6.3
59 Ratings
20% below category average
Customer data management / contact management00 Ratings6.515 Ratings
Workflow management00 Ratings7.812 Ratings
Territory management00 Ratings6.68 Ratings
Opportunity management00 Ratings8.957 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.355 Ratings
Contract management00 Ratings3.09 Ratings
Quote & order management00 Ratings5.17 Ratings
Interaction tracking00 Ratings7.113 Ratings
Channel / partner relationship management00 Ratings4.39 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
IFS Customer Engagement
-
Ratings
Pipedrive
2.9
7 Ratings
88% below category average
Case management00 Ratings4.76 Ratings
Call center management00 Ratings1.15 Ratings
Help desk management00 Ratings3.16 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
IFS Customer Engagement
-
Ratings
Pipedrive
8.5
40 Ratings
12% above category average
Lead management00 Ratings8.340 Ratings
Email marketing00 Ratings8.74 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
IFS Customer Engagement
-
Ratings
Pipedrive
7.1
58 Ratings
6% below category average
Task management00 Ratings8.955 Ratings
Billing and invoicing management00 Ratings4.15 Ratings
Reporting00 Ratings8.254 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
IFS Customer Engagement
-
Ratings
Pipedrive
5.1
60 Ratings
39% below category average
Forecasting00 Ratings5.111 Ratings
Pipeline visualization00 Ratings8.660 Ratings
Customizable reports00 Ratings1.78 Ratings
Customization
Comparison of Customization features of Product A and Product B
IFS Customer Engagement
-
Ratings
Pipedrive
6.1
56 Ratings
22% below category average
Custom fields00 Ratings7.256 Ratings
Custom objects00 Ratings7.746 Ratings
Scripting environment00 Ratings1.04 Ratings
API for custom integration00 Ratings8.539 Ratings
Security
Comparison of Security features of Product A and Product B
IFS Customer Engagement
-
Ratings
Pipedrive
7.3
54 Ratings
13% below category average
Single sign-on capability00 Ratings6.112 Ratings
Role-based user permissions00 Ratings8.552 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
IFS Customer Engagement
-
Ratings
Pipedrive
1.1
5 Ratings
147% below category average
Social data00 Ratings1.15 Ratings
Social engagement00 Ratings1.15 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
IFS Customer Engagement
-
Ratings
Pipedrive
3.6
7 Ratings
66% below category average
Marketing automation00 Ratings3.67 Ratings
Compensation management00 Ratings3.54 Ratings
Platform
Comparison of Platform features of Product A and Product B
IFS Customer Engagement
-
Ratings
Pipedrive
8.2
53 Ratings
9% above category average
Mobile access00 Ratings8.253 Ratings
Best Alternatives
IFS Customer EngagementPipedrive
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Conversica
Conversica
Score 9.4 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IFS Customer EngagementPipedrive
Likelihood to Recommend
8.8
(5 ratings)
8.9
(63 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(3 ratings)
Usability
-
(0 ratings)
8.9
(16 ratings)
Availability
-
(0 ratings)
8.2
(1 ratings)
Support Rating
-
(0 ratings)
8.4
(15 ratings)
Implementation Rating
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
IFS Customer EngagementPipedrive
Likelihood to Recommend
IFS
There is genuinely not a lot to dislike about the application. Maybe it's due to legacy implementations and updates, but sometimes the request for service from the suppliers can take too long and is drawn out. IFS Customer Engagement is helping us to make sure we're able to get the right parts to the right resources with appropriate skills for each request. This saves time on resources in planning and optimization of routes. IFS has also allowed connecting to supplier APIs to be able to do real-time stock checks and order to enable us to reduce stock levels to the minimum levels whilst still hitting key targets.
Read full review
Pipedrive Inc.
Pipedrive's lead management features are top-notch, particularly the ability to automate email correspondence and receive alerts when necessary. It has an excellent pipeline, opportunity management, and sales automation without coding: —Exceptional cost-effectiveness. —User-friendliness. —Usability. —Top-notch search filter. However, its speed could be increased because adding new actions requires numerous taps and swipes.
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Pros
IFS
  • Strong Supply Chain Module.
  • Asset Management Process is well addressed.
  • IFS Manufacturing Module.
Read full review
Pipedrive Inc.
  • Great visual visibility of the funnel plus easy to drag the deals across the stages
  • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
  • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
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Cons
IFS
  • Quick response on emails is sought, chat staff sometimes takes time.
Read full review
Pipedrive Inc.
  • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
  • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
  • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
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Likelihood to Renew
IFS
No answers on this topic
Pipedrive Inc.
-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
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Usability
IFS
No answers on this topic
Pipedrive Inc.
There is a learning curve that caused a slow adoption but overall the UI looks great and the support is helpful when there is an issue that you need to be addressed. The marketplace integrations (developed by Pipedrive) could definitely use some work as they're not as seamless as we'd hoped for!
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Support Rating
IFS
No answers on this topic
Pipedrive Inc.
Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
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Implementation Rating
IFS
No answers on this topic
Pipedrive Inc.
Experiment is the only way to start
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Alternatives Considered
IFS
IFS Customer Engagement allows efficient manufacturing reporting for the business to select whether to use standard/default reporting or actual reporting or combined reporting. Since the system has business logic to look through the defined rules, there is minimum manual intervention. IFS Customer Engagement is working throughout the organization in different roles and it is being rolled out to additional countries as part of a replace and enhance strategy.
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Pipedrive Inc.
I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
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Return on Investment
IFS
  • Increased the customer satisfaction.
  • Increased the capacity and the effectiveness of the support agent team.
  • Decreased the time of managing and administrating the call prioritizing.
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Pipedrive Inc.
  • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
  • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
  • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
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ScreenShots

Pipedrive Screenshots

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