IFS Customer Engagement vs. Salesforce Experience Cloud
IFS Customer Engagement vs. Salesforce Experience Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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IFS Customer Engagement | N/A | IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers. | N/A | |
Salesforce Experience Cloud | N/A | Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
IFS Customer Engagement | Salesforce Experience Cloud | |
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Top Pros |
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Top Cons |
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Security |
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Platform & Infrastructure |
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Web Content Creation |
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Web Content Management |
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Results and Analysis |
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Digital Experience Platform |
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IFS Customer Engagement | Salesforce Experience Cloud | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Kentico Xperience Score 7.1 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Conversica Score 9.4 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IFS Customer Engagement | Salesforce Experience Cloud | |
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Likelihood to Recommend | 8.8 (5 ratings) | 9.9 (52 ratings) |
Usability | - (0 ratings) | 9.4 (4 ratings) |
Performance | - (0 ratings) | 9.1 (5 ratings) |
Support Rating | - (0 ratings) | 7.7 (17 ratings) |
Ease of integration | - (0 ratings) | 9.4 (4 ratings) |
IFS Customer Engagement | Salesforce Experience Cloud | |
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Likelihood to Recommend | IFS | Salesforce |
Pros | IFS | Salesforce |
Cons | IFS | Salesforce |
Usability | IFS No answers on this topic | Salesforce |
Performance | IFS No answers on this topic | Salesforce |
Support Rating | IFS No answers on this topic | Salesforce |
Alternatives Considered | IFS | Salesforce |
Return on Investment | IFS | Salesforce |
ScreenShots |