Connecting providers, patients, and payers through a unified care record and analytics that span the care continuum. Creates a Unified Care Record for Collaborative Care HealthShare creates a unified, community-wide health record as the foundation for coordinated, value-based care and population health management. With embedded intelligence, and delivery of just the right information at the right time and place within delivery, management, and payment processes, HealthShare enables…
N/A
Workato
Score9.3 out of 10
N/A
Workato is a cloud or on-premise automation and integration platform with enterprise-grade
capabilities and no coding required. Workato provides pre-built connectors to integrate with over 300
business applications and enables task automation across apps.
InterSystems HealthShare is an extremely powerful platform for which we have not found a need it cannot meet. Granted, some particular complex solutions may require a bit more 'engineering' level talent than some healthcare organizations staff in their traditional 'interface departments'. Organizations that make the investment in InterSystems AND their staff through training and empowerment of bettering their career will rapidly reap the rewards of a robust integration foundation with support for rapidly increasing the organization's ability to action their data using analytics, natural language processing, machine learning and business process orchestration. Through HealthShare, I have been able to harvest key business and clinical metrics rapidly from plain text blobs into discrete data elements, empowering our analytic users, reducing manual data entry and bettering the lives of our most important customer - the patient.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
A wealth of specific integration adaptors provided with the product, allowing for rapid low-code integrations for a myriad of use-cases.
Most InterSystems provided functionality delivered with the product can be review and extended to allow for rapid development of custom solutions for adaptors and tools not met out-of-the-box.
Continual timely releases ensure organizations can keep up to date with the rapidly changing healthcare integration space, while trusting that upgrades do not mean months of testing and validation. Most major upgrades can be completed within a few weeks of simple unit testing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
Improvements to built in REST, SOAP and FHIR adapters to allow for low-code solutions against modern integration web service APIs.
Terminology engine improvements to provide auto-mapping against the plethora of terminology datasets required by FHIR and US CDI standards.
Tighter integration with Git/GitHub and similar platforms to enable Continuous Integration and Development models out of the box not only for general developers but healthcare integrators.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The sheer work Workato eliminates from people's daily jobs is simply a great contribution to people's productivity and a boost to capability. It actually strikes the balance between business and tech teams. It also reduces dependency on developers, and speeds up their delivery too. The only reason it's not a full 10/10 is for the price - it's a bit expensive for what we'd like, and their batch or high data volume processing can be improved.
They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.
InterSystems HealthShare is not your standard integration platform. While the Health Connect product could be construed as an 'interface engine', it is so much more. The capabilities to extend the engine using low code and visual business process modeling ensures a wealth of use cases not covered by a traditional interface engine. Furthermore, while not a direct competitor of Epic (Epic is in fact an InterSystems customer themselves), we are far more comfortable relying on the robustness of the HealthShare platform for complex integrations, data modeling and data normalization using HealthShare than just Bridges and Interconnect alone.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato. We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
Simple integration development time has been reduced from weeks to days.
Complex integration development time has been reduced from months to weeks.
On-call Support after-hours for the integration team has been nearly non-existent since the move to InterSystems, increasing employee retention and satisfaction as InterSystems 'just works'.
Less need to purchase other products to implement complex integrations through web service APIs and SQL ETL processes - it can all be done with InterSystems.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.
