Likelihood to Recommend If a colleague needs reliable, fast, easy to manage and easy to learn remote support software, then this is it. If you need a remote support app that just installs and works, it literatlly can be set up in seconds. Open, offer remote support, get code and send it to the other side. The only time I would not recommend ISL Light is if my colleague need remote connect software just to connect to one non essential machine - like home media computer. For that I would suggest some free software. But as soon you need to connect to couple of computers or much more that ISL Light would be the only recommendation.
Read full review Remote Desktop services are well suited for people looking to connect to Local computers/Servers after connecting to VPN or Local Area Network. It is easy to use and performs superbly without any issues. However, it does not have support for connecting to Non-Windows-based Devices and Applications like Teamviewer beat RDP when it comes to connecting to machines outside one's network.
Read full review Pros Allow remote control of Windows, Mac, Android and iOS Automatically record support / remote sessions Allow UAC easy control remotely Auto-recognize the OS of the client, to download the correct remote file for them to execute Very fast connection speed (initial connect, and on-going session speed) Allowing us to use our own website AND the islonline.net in case there are issues Read full review When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users. You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way). Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server. Read full review Cons I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better. Something in the design does not look so modern, I would like its interface to look more attractive. Read full review Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server. Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen. Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn. Read full review Likelihood to Renew We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.
Read full review Usability Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
Read full review The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time. Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
Read full review Performance There are some third party tools available that allow you to manage multiple connections.
Read full review Support Rating We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.
Read full review As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel. There is community documentation and support available on Microsoft websites, as well as community websites.
Read full review Alternatives Considered - Biggest turnoff for
TeamViewer : The different version (Connection doesn't work if there are different versions running) - No password or such things needed, just a code which is automatically generated - Easy Modus to see UAC-Windows and complete administrative tasks - Stay connected even after a restart - Wide range of options and customization - Easy Interface and super maneuverability
Read full review We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
Read full review Return on Investment Saves time: able to help our customers right-away. No need to visit them physically Fastest aid in problem-solving: customer happy and more likely to return Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-) Read full review Allowed remote users access from home Shared file access for multipolar users from a centralized location Cost to add additional users when maxed out Purchase multiple licenses for programs to run in virtual machines. Or unable to run on a virtual machine Read full review ScreenShots