86 Ratings
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Score 7.2 out of 101
21 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

Jive

It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.
No photo available

Khoros Communities (Formerly Spredfast + Lithium)

Apart from what Lithium Community does best (managing and surfacing UGC), it is very well suited for support or sales support communities when an existing CRM is involved. During the selection process, it's important to fully understand what prospects want and why. E.g., if they want to encourage people to post, Q&A might be the module you want to put front and center, whereas if you want people to engage with existing content first, you might want to deemphasize content creation a bit. It's important to understand the prospect's philosophy to help them guide to the best approach.
Veit Irtenkauf profile photo

Feature Rating Comparison

Project Management

Jive
6.4
Khoros Communities (Formerly Spredfast + Lithium)
Task Management
Jive
6.4
Khoros Communities (Formerly Spredfast + Lithium)
Gantt Charts
Jive
5.0
Khoros Communities (Formerly Spredfast + Lithium)
Scheduling
Jive
5.6
Khoros Communities (Formerly Spredfast + Lithium)
Workflow Automation
Jive
6.6
Khoros Communities (Formerly Spredfast + Lithium)
Mobile Access
Jive
7.4
Khoros Communities (Formerly Spredfast + Lithium)
Search
Jive
7.0
Khoros Communities (Formerly Spredfast + Lithium)
Visual planning tools
Jive
6.6
Khoros Communities (Formerly Spredfast + Lithium)

Communication

Jive
7.1
Khoros Communities (Formerly Spredfast + Lithium)
Chat
Jive
7.3
Khoros Communities (Formerly Spredfast + Lithium)
Notifications
Jive
6.6
Khoros Communities (Formerly Spredfast + Lithium)
Discussions
Jive
7.7
Khoros Communities (Formerly Spredfast + Lithium)
Surveys
Jive
7.1
Khoros Communities (Formerly Spredfast + Lithium)
Internal knowledgebase
Jive
7.6
Khoros Communities (Formerly Spredfast + Lithium)
Integrates with GoToMeeting
Jive
7.0
Khoros Communities (Formerly Spredfast + Lithium)
Integrates with Gmail and Google Hangouts
Jive
6.5
Khoros Communities (Formerly Spredfast + Lithium)
Integrates with Outlook
Jive
7.0
Khoros Communities (Formerly Spredfast + Lithium)

File Sharing & Management

Jive
6.9
Khoros Communities (Formerly Spredfast + Lithium)
Versioning
Jive
7.3
Khoros Communities (Formerly Spredfast + Lithium)
Video files
Jive
6.3
Khoros Communities (Formerly Spredfast + Lithium)
Audio files
Jive
6.7
Khoros Communities (Formerly Spredfast + Lithium)
Document collaboration
Jive
7.0
Khoros Communities (Formerly Spredfast + Lithium)
Access control
Jive
7.9
Khoros Communities (Formerly Spredfast + Lithium)
Advanced security features
Jive
7.3
Khoros Communities (Formerly Spredfast + Lithium)
Integrates with Google Drive
Jive
6.1
Khoros Communities (Formerly Spredfast + Lithium)
Device sync
Jive
6.6
Khoros Communities (Formerly Spredfast + Lithium)

Pros

Jive

  • Allows you to connect with anybody in the organisation
  • Allows you to publish your work and solicit feedback or even direct changes, with some version control
Terry Rydzynski profile photo

Khoros Communities (Formerly Spredfast + Lithium)

  • Scalability
  • Uptime
  • Ability to customise a unique, branded experience.
Stephen Fell profile photo

Cons

Jive

  • It wasn't the right fit for us because it didn't have the tools our engineering team needed to share code effectively. We also had a hard time getting adoption up because people were not clear on which groups held which documents. There were lots of duplicate docs. People liked the shared drive because they could just save a file and move on. However, with Jive they had to log in, download, edit, upload. It was time consuming. The Word and Excel connectors sounded good but they made our systems slow and often broke. So people didn't use them.
No photo available

Khoros Communities (Formerly Spredfast + Lithium)

  • Cost, but you get what you pay for
Stephen Fell profile photo

Likelihood to Renew

Jive

Jive 6.6
Based on 17 answers
My company was purchased before our renewal date came around. But at the time we were considering switching to other tools.
No photo available

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 3 answers
It's a great value.
Veit Irtenkauf profile photo

Usability

Jive

Jive 6.1
Based on 4 answers
It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.
No photo available

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.3
Based on 2 answers
It is easy as could be to use. Clients can also use it easily.

The analytics are easy to use
No photo available

Reliability and Availability

Jive

Jive 5.0
Based on 1 answer
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

Jive posted a statement to the media saying all customers were up, but we were not.
No photo available

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.0
Based on 1 answer
I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
Veit Irtenkauf profile photo

Performance

Jive

Jive 9.0
Based on 1 answer
The product worked as designed. It just didn't work for our needs.
No photo available

Khoros Communities (Formerly Spredfast + Lithium)

No score
No answers yet
No answers on this topic

Support

Jive

Jive 6.9
Based on 2 answers
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
No photo available

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
Knowledgable, does custom code analysis to point out issues that might make the code not work (well), have a great developer community that can help, even if their support does not
Veit Irtenkauf profile photo

Online Training

Jive

Jive 5.0
Based on 3 answers
• I never took any live training for this product. I found on-demand training to be almost non-existent.
No photo available

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.0
Based on 1 answer
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
No photo available

Implementation

Jive

Jive 3.0
Based on 1 answer
If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.
No photo available

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 1 answer
We were up against a hard stop with Jive’s contract ending and Lithium connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Lithium has community, category, and boards.

Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech savvy team, you can do a self-migration. Lithium have a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

The next consideration is your launch/promotion plan. Lithium helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better)
No photo available

Alternatives Considered

Jive

Jive provided phone support which can be useful in case of emergency. Jive's initial pricing was free which helped jumpstart the process. It also provided JIRA integration which we needed for certain teams. Jive also had Zendesk integration which was useful for support teams to coordinate with our company's Zendesk instance.
Kevin Van Heusen profile photo

Khoros Communities (Formerly Spredfast + Lithium)

Were reviewing 2 other products. Aside from price, the integration to Salesforce.com was the big decider. At the time we were evaluating, Lithium did the community for Salesforce.com themselves.
No photo available

Return on Investment

Jive

  • Saves time/productivity benefits
  • Brainstorming taking place on Jive leads to successful proposals
Linnea Warren May profile photo

Khoros Communities (Formerly Spredfast + Lithium)

  • Enabled us to maximise call deflection
Stephen Fell profile photo

Pricing Details

Jive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Khoros Communities (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is variable based on the needs of the customer.

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