Justworks vs. Omnipresent

Justworks is a competitively priced product for small businesses and start-ups and, in my opinion, offers a better product and better customer service than larger PEOs competing in the same small-buisiness space (ex. ADP). I believe Justworks would work well for companies up to 200 employees; after that, I believe a bigger PEO may provide an enterprise solution better suited for a larger company (and their HR reporting needs)

Incentivized

Omnipresent is a great solution for companies looking to grow globally but that don't have the resources or market understanding to open new legal entities in other countries. We found that they beat their competitors when it comes to customer service and employee experience.

Incentivized

• Onboarding employees on their first day. We use Justworks to set up the employee calculate the first payroll, and perform the I9 employment verification. The process is seamless and all can be done electronically and automated which makes it very simple
• Payroll processing. Justworks automatically calculates the payroll earnings, related taxes and withholdings and will automatically withdraw and deposit the funds. This is a seamless experience
• Customer Service. Justworks is incredibly responsive and helpful. HR related issues can be a nightmare but Justworks make it easier and more efficient since they are always on call to answer your questions and make life easier.

Incentivized

• The Omniplatform is very user friendly
• Onboarding is quick and easy
• The website is very useful
• The team are very helpful

Incentivized

• JustWorks couldn't accurately track our PTO. We use an accrual system that maxes out at 88 hours. We incentivise our employees with additional PTO hours based off of goals met. The JustWorks platform allowed our employees to accrue far more PTO than what was offered. They didn't have a feature that offered a Cap and accrual.
• When using the JustWorks reports for 401K, if not using their integrated 401K provider, the reports give you every employee regardless of whether or not they contribute. This makes it difficult when adding the contributions in separately.
• JustWorks tracks historical data for employees. Whenever there is a salary change made, it keeps track. However, it shows a salary adjustment made on the day they are entered into JustWorks which can be very confusing. We switched from another PEO mid year and it looked like I made salary changes on the beginning date. This made it difficult to differentiate an actual salary adjustment.

Incentivized

• Consistency - There's been a lot of turnover of staff over the past year. It would be ideal to have the same account manager for more than six months.
• In many countries, Omnipresent uses local service providers to employ folks. In those countries, we see really long response times, and the info provided isn't always accurate or easy to understand.

Incentivized

Depending on the country, other EORs are more economical. Some of their third party providers in country can impact employee experience.

Incentivized

Justworks is a really good platform for payroll and even vendor payments. There are some areas of improvement that Justworks could make in the area of bulk processing, to decrease administrative time as well as reporting. There are no reports we currently use from the Justworks platform as we have not found them useful.

Incentivized

The question doesn't really apply to a service like Omnipresent. If we are speaking about their app, it is easy to use and works fairly well

Incentivized

Customer service is approachable but many times they can't offer solutions quickly enough

Incentivized

Question doesn't apply. Omnipresent is not a SaaS

Incentivized

Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized.

Incentivized

Omnipresent has a good customer support system. We have been in touch before regarding an employee who needed to be onboarded as quickly as possible (outside of the minimum 2-week onboarding time frame). An issue is that there is no number to call, and we can only rely on emails, which is frustrating when you need to get in touch ASAP. Once we got in contact, they were really helpful.

Incentivized

Again, this is not a software system. The question doesn't really apply

Incentivized

Justworks is a much simpler platform with better pricing. I remember ADP's cost was tied to a certain percentage of the total payroll, which is not ideal if you have highly compensated employees. Though ADP offered more ancillary benefit options and group employee discounts, we feel Justworks suffices and meets our daily HR needs.

Incentivized

Remote, Global Velocity. We choose Omnipresent at the time due to the following reasons: 1) Cheaper. 2) Better customer service (offered a dedicated account manager). 3) Had a presence in all of the countries we wanted to hire an employee. 4) They believed speed was just important as we did when recruiting and hiring someone new. This was an important factor for us making sure we worked with a company who could get an employee signed quickly.

Incentivized

I think the price could be be better for smaller companies with a very Distributed workforce

Incentivized

Question doesn't apply. Omnipresent doesn't offer software as a service

Incentivized

Good as long as there are no issues, but if something arises attention and customer service lack a bit

Incentivized

• We're still new to Justworks, but for nearly everyone on our team, this is the dealmaker. Benefits plans are worth more than salaries to the best hires.In fact, part of the process we used to choose Justworks was to send their offering, in advance, to our team to approve of, first.
• Dealmaker for great hires!
• Financial security for their families!
• Compliance management.

Incentivized

• We have a greater selection of candidates as we can employ people abroad.
• Efficient billing system - they handle salary payroll.

Incentivized