What users are saying about
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 22 reviews and ratings
85 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 85 reviews and ratings
Feature Set Ratings
IT Asset Management
8.1
KACE Systems Management Appliance
81%

Kaseya VSA
Feature Set Not Supported
N/A
KACE Systems Management Appliance (SMA) ranks higher in 5/5 features
KACE Systems Management Appliance (SMA) ranks higher in 5/5 features
Software and hardware inventory tracking
8.7
87%
11 Ratings

N/A
0 Ratings
License management
7.4
74%
10 Ratings

N/A
0 Ratings
Asset lifecycle monitoring
8.1
81%
9 Ratings

N/A
0 Ratings
Contract management
7.7
77%
5 Ratings

N/A
0 Ratings
Asset relationship management
8.7
87%
7 Ratings

N/A
0 Ratings
Attribute Ratings
- KACE Systems Management Appliance (SMA) is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.4
KACE Systems Management Appliance
84%
11 Ratings

8.0
Kaseya VSA
80%
29 Ratings
Likelihood to Renew
KACE Systems Management Appliance
N/A
0 Ratings

10.0
Kaseya VSA
100%
1 Rating
Usability
8.6
KACE Systems Management Appliance
86%
3 Ratings

Kaseya VSA
N/A
0 Ratings
Support Rating
9.4
KACE Systems Management Appliance
94%
6 Ratings

6.7
Kaseya VSA
67%
15 Ratings
Likelihood to Recommend
KACE Systems Management Appliance
I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
Director, IMIT
Calgary Foothills Primary Care NetworkHospital & Health Care, 51-200 employees
Kaseya VSA
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not.Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
Managing Director
Affinity Technology GroupInformation Technology & Services, 1-10 employees
Pros
KACE Systems Management Appliance
- Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
- Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
- Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
Vice President, Information Technology
INSURICAInsurance, 501-1000 employees
Kaseya VSA
- Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
- Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
- VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
Director of IT / Purchasing Manager
Macomb / St. Clair Workforce Development BoardNon-profit Organization Management, 51-200 employees
Cons
KACE Systems Management Appliance
- The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
- The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
- The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Quality Assurance Analyst II
Ashland UniversityHigher Education, 201-500 employees
Kaseya VSA
- Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
- Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
IT Director
CadrenetComputer & Network Security, 11-50 employees
Pricing Details
KACE Systems Management Appliance
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Kaseya VSA
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
KACE Systems Management Appliance
No score
No answers yet
No answers on this topic
Kaseya VSA
Kaseya VSA 10.0
Based on 1 answer
Excellent product with easy learning curve

Verified User
Director in Information Technology
Hospital & Health Care Company, 11-50 employeesUsability
KACE Systems Management Appliance
KACE Systems Management Appliance 8.6
Based on 3 answers
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.

Verified User
Professional in Information Technology
Construction Company, 1001-5000 employeesKaseya VSA
No score
No answers yet
No answers on this topic
Support Rating
KACE Systems Management Appliance
KACE Systems Management Appliance 9.4
Based on 6 answers
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.

Verified User
Professional in Information Technology
Construction Company, 1001-5000 employeesKaseya VSA
Kaseya VSA 6.7
Based on 15 answers
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

Verified User
Engineer in Manufacturing
Electrical & Electronic Manufacturing Company, 51-200 employeesAlternatives Considered
KACE Systems Management Appliance
We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.

Verified User
Technician in Information Technology
Higher Education Company, 1001-5000 employeesKaseya VSA
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
IT Manager
Eliassen GroupInformation Technology and Services, 201-500 employees
Return on Investment
KACE Systems Management Appliance
- KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
- KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically

Verified User
Manager in Information Technology
Industrial Automation Company, 51-200 employeesKaseya VSA
- It has increased the efficiency of operational tasks for our technicians
- It has change the speed at which we are able to deploy updates and software patches
- It caused us to spend additional money on more security tools due to concern from breaches

Verified User
Manager in Information Technology
Utilities Company, 51-200 employees