What users are saying about
22 Ratings
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Score 8 out of 100
85 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    IT Asset Management

    8.1

    KACE Systems Management Appliance

    81%

    Kaseya VSA

    Feature Set Not Supported
    N/A
    KACE Systems Management Appliance (SMA) ranks higher in 5/5 features

    Software and hardware inventory tracking

    8.7
    87%
    11 Ratings
    N/A
    0 Ratings

    License management

    7.4
    74%
    10 Ratings
    N/A
    0 Ratings

    Asset lifecycle monitoring

    8.1
    81%
    9 Ratings
    N/A
    0 Ratings

    Contract management

    7.7
    77%
    5 Ratings
    N/A
    0 Ratings

    Asset relationship management

    8.7
    87%
    7 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • KACE Systems Management Appliance (SMA) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.4

    KACE Systems Management Appliance

    84%
    11 Ratings
    8.0

    Kaseya VSA

    80%
    29 Ratings

    Likelihood to Renew

    KACE Systems Management Appliance

    N/A
    0 Ratings
    10.0

    Kaseya VSA

    100%
    1 Rating

    Usability

    8.6

    KACE Systems Management Appliance

    86%
    3 Ratings

    Kaseya VSA

    N/A
    0 Ratings

    Support Rating

    9.4

    KACE Systems Management Appliance

    94%
    6 Ratings
    6.7

    Kaseya VSA

    67%
    15 Ratings

    Likelihood to Recommend

    KACE Systems Management Appliance

    I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
    Thayer Ramahi | TrustRadius Reviewer

    Kaseya VSA

    If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not.Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
    Ben Blissett | TrustRadius Reviewer

    Pros

    KACE Systems Management Appliance

    • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
    • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
    • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
    Jeff Nickles | TrustRadius Reviewer

    Kaseya VSA

    • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
    • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
    • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
    Allan Eisenhauer | TrustRadius Reviewer

    Cons

    KACE Systems Management Appliance

    • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
    • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
    • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
    Andy Anschutz | TrustRadius Reviewer

    Kaseya VSA

    • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
    • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
    Richard Trivedi | TrustRadius Reviewer

    Pricing Details

    KACE Systems Management Appliance

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Kaseya VSA

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    KACE Systems Management Appliance

    No score
    No answers yet
    No answers on this topic

    Kaseya VSA

    Kaseya VSA 10.0
    Based on 1 answer
    Excellent product with easy learning curve
    Anonymous | TrustRadius Reviewer

    Usability

    KACE Systems Management Appliance

    KACE Systems Management Appliance 8.6
    Based on 3 answers
    Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
    Anonymous | TrustRadius Reviewer

    Kaseya VSA

    No score
    No answers yet
    No answers on this topic

    Support Rating

    KACE Systems Management Appliance

    KACE Systems Management Appliance 9.4
    Based on 6 answers
    KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
    Anonymous | TrustRadius Reviewer

    Kaseya VSA

    Kaseya VSA 6.7
    Based on 15 answers
    It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    KACE Systems Management Appliance

    We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
    Anonymous | TrustRadius Reviewer

    Kaseya VSA

    There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
    Racey Cave | TrustRadius Reviewer

    Return on Investment

    KACE Systems Management Appliance

    • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
    • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
    Anonymous | TrustRadius Reviewer

    Kaseya VSA

    • It has increased the efficiency of operational tasks for our technicians
    • It has change the speed at which we are able to deploy updates and software patches
    • It caused us to spend additional money on more security tools due to concern from breaches
    Anonymous | TrustRadius Reviewer

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