Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.
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Oracle Dyn Managed DNS
Score8.8 out of 10
Mid-Size Companies (51-1,000 employees)
Oracle Dyn DNS (domain name system) is an infrastructure-as-a-service that is touted by Oracle Dyne as one of the highest performance global networks existent. It is available as a managed DNS with secondary DNS available for more reliable business continuity on higher service tiers.
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
Oracle managed DNS becomes very heavy when there is an ample amount of DNS being managed. However, the DNS creation and updating takes very less time to propagate and is very easy to use. So, for an organization, where there is a modest amount of DNS to manage, it works very well and gives a splendid experience. So, considering the complexity of managing the DNS for an IT company Oracle Dyn managed DNS is the best option to opt.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
More responsive sales team to provide relevant QBRs to ensure proper and best practice use of the product/platform
Integration of the Dyn ECT Managed DNS with Dyn Domain Registration would be a nice feature as currently I have to manage two consoles and billing accounts.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This is the only real gripe we have with Dyn; their web-UI can be remarkably painful to use. In the "simple" editor, DNS records are arranged in a kind of "node" view, where each record is a node and any records of the same name or longer (i.e. all records called "record.example.com" or "other.record.example.com") fall under it. This creates an odd sort of hierarchical view that's not really representative of the zone file. The "expert" editor doesn't have an actual delete button, just a checkbox. If you want to update conflicting record types (for example, replacing an A record with a CNAME) you have to check the box for the record being deleted, save changes, create the new record, save changes, and finally publish changes. Dyn uses a publish model for changes, where all changes you make are staged and can be reverted or published all at once. This is fine, except that the publish/revert dialog is in a different page. This is nice when you have many changes, but very annoying when you're changing just one or two records across multiple zones. These are relatively minor issues in an otherwise good platform; annoyances more than deal breakers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The support team at Dyn has always been very helpful and have tried to answer our questions to the best of their knowledge. We have never had any issues from support tickets and they are often resolved in a few hours
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We use both Oracle Dyn Managed DNS and Amazon Route 53. We like having our main DNS provider outside our cloud provider in case there's an issue with Amazon and we need to point things somewhere else temporarily. But for all the smaller stuff and internal stuff, we use Route 53 successfully.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
For the law firm its being used for, it keeps their remote users working. For law firms, time is money, usually every 15 minutes lost can be a big deal to them.
Sometimes it has switched when its not supposed to, and causes downtime. No real way to inform users when the switch is happening, it would be great to have an email alert we can not only send to ourselves but a notification to primary and technical partners in the firm so they don't have to yell at us like something is broken, instead they are aware it had to change.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
