Keatext vs. Mode Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Keatext
Score 8.8 out of 10
Enterprise companies (1,001+ employees)
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…
$550
per month
Mode
Score 9.0 out of 10
N/A
Mode, or Mode Analytics, from ThoughtSpot since the June 2023 acquisition, is a business intelligence platform that unifies company analytics by bringing data teams and business teams together, so analysts can provide rapid answers to strategic, ad hoc questions. And, business stakeholder can access relevant data to answer their own questions which can often detract more impactful work.N/A
Pricing
KeatextMode Analytics
Editions & Modules
Basic
$550
per month
Pro
$999
per month
Enterprise
1650+
per month
No answers on this topic
Offerings
Pricing Offerings
KeatextMode
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
KeatextMode Analytics
Features
KeatextMode Analytics
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Keatext
-
Ratings
Mode Analytics
8.5
9 Ratings
4% above category average
Pixel Perfect reports00 Ratings9.34 Ratings
Customizable dashboards00 Ratings8.49 Ratings
Report Formatting Templates00 Ratings7.86 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Keatext
-
Ratings
Mode Analytics
7.4
9 Ratings
8% below category average
Drill-down analysis00 Ratings7.18 Ratings
Formatting capabilities00 Ratings6.79 Ratings
Integration with R or other statistical packages00 Ratings7.39 Ratings
Report sharing and collaboration00 Ratings8.78 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Keatext
-
Ratings
Mode Analytics
7.9
8 Ratings
4% below category average
Publish to Web00 Ratings8.15 Ratings
Publish to PDF00 Ratings5.88 Ratings
Report Versioning00 Ratings7.74 Ratings
Report Delivery Scheduling00 Ratings9.68 Ratings
Delivery to Remote Servers00 Ratings8.34 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Keatext
-
Ratings
Mode Analytics
6.5
9 Ratings
20% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings7.79 Ratings
Location Analytics / Geographic Visualization00 Ratings5.56 Ratings
Predictive Analytics00 Ratings6.46 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Keatext
-
Ratings
Mode Analytics
9.5
2 Ratings
11% above category average
Multi-User Support (named login)00 Ratings10.02 Ratings
Role-Based Security Model00 Ratings9.02 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings9.02 Ratings
Single Sign-On (SSO)00 Ratings9.82 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Keatext
-
Ratings
Mode Analytics
9.0
1 Ratings
15% above category average
REST API00 Ratings9.01 Ratings
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KeatextMode Analytics
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CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Reveal
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Score 10.0 out of 10
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Verint Voice of the Customer
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User Ratings
KeatextMode Analytics
Likelihood to Recommend
9.1
(6 ratings)
8.1
(9 ratings)
Usability
-
(0 ratings)
8.1
(4 ratings)
Support Rating
-
(0 ratings)
7.4
(5 ratings)
User Testimonials
KeatextMode Analytics
Likelihood to Recommend
Keatext
Keatext is adequate and competent for the study of texts, phrases and words in the professional area; to deliver a different approach to customer feedback to provide alternatives that shorten response times; the end goal is to respond proactively and adjust acceptable policies.
Read full review
ThoughtSpot
Mode is a clear category winner for how it easy it is to go from interactive analysis to professional quality reporting. You can easily do all your SQL and quite a bit of R/Python. If you want to quickly go from your database to simple charts, this is your pick. If you need to do heavier data modeling, scheduling jobs, or ML, you'll need something else, like Databricks. In my opinion, the quality of visualizations and some developer/analyst features make Databricks an unacceptable substitute.
Read full review
Pros
Keatext
  • You can detect or analyze feelings in French, Italian, Arabic, and English.
  • You can classify text and comments in different languages.
  • Easy to use for both professionals and non-professionals.
  • Use analytics to gain deep insight into what's happening on social media platforms.
  • Simple interface.
Read full review
ThoughtSpot
  • It allows me to undertake data visualization tasks by creating really insightful charts and dashboards
  • It allows for easy sharing and work collaboration on data analysis tasks
  • Mode has an easier to use SQL editor as well
  • I love how it organizes all our SQL data tables into easy-to-view data we can draw insights on
Read full review
Cons
Keatext
  • It is only available in French, Arabic, Spanish and English. I really would love it to be in the Hindi language.
Read full review
ThoughtSpot
  • Date ranges aren't always the most intuitive to set, strangely
  • Faster refresh rates would be ideal
  • Would love more dynamic mobile device integration (alerts, etc)
Read full review
Usability
Keatext
No answers on this topic
ThoughtSpot
For the advanced user already familiar with Python. It is just the same tool, already managed and connected to the data.
Read full review
Support Rating
Keatext
No answers on this topic
ThoughtSpot
Mode has dedicated agents who are online in a chatroom, ready to take on any questions and provide helpful feedback.
Read full review
Alternatives Considered
Keatext
We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot options for auto-respond user queries.
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ThoughtSpot
We used both Qlik and Mode at our organization. The mode was used a quick analysis SQL tool while Qlik was our enterprise BI solution.
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Return on Investment
Keatext
  • Keatext allows the creation of custom tests to meet the needs of each business.
  • Automate UX research for scalability.
  • Provides analytical data in addition to tracking user experience.
Read full review
ThoughtSpot
  • Extremely positive. It's a key feature in our application.
  • Were it not for the account management bit, Mode would be hands-down our recommendation for anyone looking for cloud BI.
Read full review
ScreenShots

Keatext Screenshots

Screenshot of AI-based predictive recommendations with SWOT chartScreenshot of Customizable and interactive dashboardScreenshot of Topics and opinions heatmapScreenshot of Advanced sentiment analysis including customer questions and suggestionsScreenshot of Multichannel analysis including reviews, open ended surveys, and contact center tickets