Progress Kendo UI vs. SnapEngage

It allows us to extend the components or create new components in an easy way. The control suite is complete and powerful enough that you do not need to consider other competing packages. The controls are relatively easy to implement and when we ran into problems the documentation and online support were very reliable.

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It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.

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• Kendo UI controls provides rich set of features and capability that is required for enterprise products.
• Performance of controls are satisfactory overall though few other vendors provides extraordinary performance for specific controls and for specific purpose. Kendo UI provides most of the required controls and with rich feature that made us to select Kendo UI controls for our development.
• Kendo UI controls quality, in terms of performance, robustness and well defined interfaces are very positive notes.

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• Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
• We can see which of our team members are available, busy, or not-available.
• Ability to see some biographical information of chatters and to sync information with Salesforce.

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• Kendo UI is always moving forward and staying current with latest development trends. While that is beneficial, that can cause some issues when supporting customers (particularly government) that don't move their IT infrastructure along nearly as fast. A prime example is web font icons. Great and easy to use, but where Kendo UI utilizes web font icons as the sole means of displaying an icon, not all organizations (again, especially government) allow the use of these. There have been times where Kendo UI became unusable and we had to downgrade to a version a few years old. Makes continued payment for licenses sometimes feel wasted as we may not be able to always use the new releases
• Kendo UI has a wonderful feedback system and they do indeed listen to the community. However, there do seem to be some instances where there is large support for a new feature/component and it never gets addressed. It is easy to understand that not all ideas are easy or even prudent to implement, but would be nice to see a better follow-up on ideas with a current status
• Refreshing Kendo UI grids is simple, yet the standard API method causes the grid to return to the default state. We have many use cases where we would love to update the grid data but need current grid state (such as expanded detail rows, sorts, filters, etc) preserved after the grid is updated so that users do not have to perform grid actions again to return to the desired state.

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• The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
• Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!

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Nothing better has come along. I'm always on the lookout for new UI libraries and I have tried most of them. Kendo has done a good job of keeping my business. They aren't perfect, but no one has done it better as far as I can tell. I'll keep a look out and my rating may change in the future if they get complacent.

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I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.

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it's easy to implement in applications. The kendo widgets are able to be used in almost any type of business application which has a UI. For most part, once the developer has completed a project which uses Kendo, many time code can be copy/paste into a new application. Kendo UI documentation keeps improving so finding the answers to questions can be easy

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The errors that we have detected were not of great importance and the online support provided a temporary solution until the next release.

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Reports sometimes take a bit of time to load

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Overall, we are satisfied with the support offered by the Progress Kendo UI team. We had raised few helpline incidents in the past and they have been resolved timely by the team. Also, we were satisfied with the level of information and support provided by the team.

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I have never needed to contact them for support.

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it took me about one day to make the components available for all the team members, including a quick demo, parallel setup in everyone’s workstation and packages deployment into our nuget server after 3 days of one to one support, everyone was able to use the components or find help in the documentation or resuest support

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At the time of our product selection we identified better cross-browser compatibility and we estimated that turnaround for support was superior. At the time, the vendor had a higher positive feedback footprint among their user community.

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.

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Never faced a problem even when we threw a large amount of data at it

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• Kendo UI has saved us a ton of time in development.
• We were able to get certain things to market faster due to the fact that we didn't have to piece multiple libraries together like is so common with modern web development.
• Because of the price of the library, however, we have not been able to purchase upgrades every year.

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Independently Invited by TrustRadius

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• It has allowed us to provide more service with a much smaller team than our phone team.
• It provides us with data helpful to not only ourselves, but our marketing team as well.
• It's customizable so it allows us to create and update our platforms immediately when needed.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info