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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    KeySurvey

    Score5.6 out of 10
    N/AN/AN/A

    Smartsheet

    Score8.3 out of 10
    N/ASmartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

    $12

    per month per user (up to 10 users)

    Pricing
    KeySurveySmartsheet
    Editions & Modules
    No answers on this topic
    Pro
    $12
    per month per user (up to 10 users)
    Business
    $24
    per month per user (3 user minimum)
    Enterprise
    Contact Sales
    Advanced Work Management
    Contact Sales
    Offerings
    Pricing Offerings
    KeySurveySmartsheet
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—A discount is offered for annual billing.
    More Pricing Information
    Community Pulse
    KeySurveySmartsheet
    Considered Both Products
    Form.com (WorldAPP)
    No answer on this topic
    Smartsheet
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    90%
    Would buy again
    62 Answers
    Delivers good value for the price
    No answers on this topic
    97%
    Delivers good value for the price
    58 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    61 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    98%
    Lived up to sales and marketing promises
    47 Answers
    Implementation went as expected
    No answers on this topic
    96%
    Implementation went as expected
    51 Answers
    Features
    KeySurveySmartsheet
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of KeySurvey and Smartsheet
    Feature
    KeySurvey
    8.8
    1 Ratings
    9% above category average
    Smartsheet
    -
    Ratings
    Survey templates9.11 Ratings00 Ratings
    Themes8.21 Ratings00 Ratings
    Custom logo/branding9.11 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of KeySurvey and Smartsheet
    Feature
    KeySurvey
    8.8
    1 Ratings
    3% above category average
    Smartsheet
    -
    Ratings
    Changes to live survey8.21 Ratings00 Ratings
    Question design help9.11 Ratings00 Ratings
    Multiple question types9.11 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of KeySurvey and Smartsheet
    Feature
    KeySurvey
    9.1
    1 Ratings
    8% above category average
    Smartsheet
    -
    Ratings
    Survey logic flexibility9.11 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of KeySurvey and Smartsheet
    Feature
    KeySurvey
    9.1
    1 Ratings
    11% above category average
    Smartsheet
    -
    Ratings
    Response tracking9.11 Ratings00 Ratings
    Data export9.11 Ratings00 Ratings
    Standard reports9.11 Ratings00 Ratings
    Custom reports9.11 Ratings00 Ratings
    Analytics9.11 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of KeySurvey and Smartsheet
    Feature
    KeySurvey
    8.6
    1 Ratings
    1% below category average
    Smartsheet
    -
    Ratings
    Access controls9.11 Ratings00 Ratings
    Compliance8.21 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of KeySurvey and Smartsheet
    Feature
    KeySurvey
    8.2
    1 Ratings
    2% above category average
    Smartsheet
    -
    Ratings
    Respondent restrictions8.21 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of KeySurvey and Smartsheet
    Feature
    KeySurvey
    -
    Ratings
    Smartsheet
    9.1
    129 Ratings
    17% above category average
    Task Management00 Ratings9.8126 Ratings
    Resource Management00 Ratings10.0108 Ratings
    Gantt Charts00 Ratings9.0109 Ratings
    Scheduling00 Ratings9.8111 Ratings
    Workflow Automation00 Ratings9.2100 Ratings
    Team Collaboration00 Ratings10.0122 Ratings
    Support for Agile Methodology00 Ratings8.981 Ratings
    Support for Waterfall Methodology00 Ratings9.079 Ratings
    Document Management00 Ratings9.2101 Ratings
    Email integration00 Ratings9.0100 Ratings
    Mobile Access00 Ratings8.096 Ratings
    Timesheet Tracking00 Ratings9.762 Ratings
    Change request and Case Management00 Ratings8.169 Ratings
    Budget and Expense Management00 Ratings8.075 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of KeySurvey and Smartsheet
    Feature
    KeySurvey
    -
    Ratings
    Smartsheet
    7.9
    66 Ratings
    3% above category average
    Quotes/estimates00 Ratings8.144 Ratings
    Invoicing00 Ratings7.537 Ratings
    Project & financial reporting00 Ratings8.760 Ratings
    Integration with accounting software00 Ratings7.332 Ratings
    Best Alternatives
    KeySurveySmartsheet
    Small Businesses
    Jotform
    Score8.5 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KeySurveySmartsheet
    Likelihood to Recommend
    8.2
    (3 ratings)
    9.3
    (146 ratings)
    Likelihood to Renew
    8.5
    (2 ratings)
    9.0
    (24 ratings)
    Usability
    -
    (0 ratings)
    9.2
    (17 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.1
    (1 ratings)
    8.1
    (45 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (6 ratings)
    User Testimonials
    KeySurveySmartsheet
    Likelihood to Recommend
    Form.com (WorldAPP)
    It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
    Incentivized
    Read full review
    Smartsheet
    Smartsheet shines for collaboration. When you have multiple people involved with planning events Smartsheet makes it easy to share and collaborate. For instance, multiple people can be in Smartsheet working at the same time. Also setting permissions for exactly those who need to know is quite easy with Smartsheet. For data analytics and general spreadsheet purposes Excel is better but for project management and event planning Smartsheet is superior
    Incentivized
    Read full review
    Pros
    Form.com (WorldAPP)
    • Ease of use for distributing email to large quantities of recepients.
    • Exporting data for data evaluation and manipulation.
    • Customizing the types of questions and response scoring.
    Read full review
    Smartsheet
    • Its hard to overstate the value of familiarity. Being able to use a tool that has some familiarity takes away the time needed to train and orient employees on a new tool and allows an organization to hit the ground running.
    • Smartsheet covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options.
    • For data viewing, you get multiple data viewing options including a calendar view (good for marketing teams and those who work around scheduling), Kanban, Gaant etc
    Incentivized
    Read full review
    Cons
    Form.com (WorldAPP)
    • Based on our usage we didn't face issues using KeySurvey
    Read full review
    Smartsheet
    • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
    • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
    Incentivized
    Read full review
    Likelihood to Renew
    Form.com (WorldAPP)
    This decision is out of my hands.
    Read full review
    Smartsheet
    It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
    Incentivized
    Read full review
    Usability
    Form.com (WorldAPP)
    No answers on this topic
    Smartsheet
    Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
    Incentivized
    Read full review
    Support Rating
    Form.com (WorldAPP)
    We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
    Incentivized
    Read full review
    Smartsheet
    I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
    Incentivized
    Read full review
    Implementation Rating
    Form.com (WorldAPP)
    No answers on this topic
    Smartsheet
    It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
    Read full review
    Alternatives Considered
    Form.com (WorldAPP)
    In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
    Incentivized
    Read full review
    Smartsheet
    Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
    Incentivized
    Read full review
    Return on Investment
    Form.com (WorldAPP)
    • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
    • Improved customer service based on clients feedback
    • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
    Read full review
    Smartsheet
    • This has really opened up collaboration across teams. A lot less working in silos.
    • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
    Incentivized
    Read full review
    ScreenShots