What users are saying about
2 Ratings
11 Ratings
2 Ratings
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Score 9 out of 100
11 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Kixie

For me, the best kind of services are the ones that you forget about because they work so well in the background. This is what Kixie does so well once it's installed; it's unobtrusive, simple, and does what it is supposed to do in the background. My sales staff no longer has to worry about tracking and logging their outbound or inbound calls because Kixie is installed on their phones and computers.
Adam Montgomery | TrustRadius Reviewer

PhoneBurner

The PhoneBurner software increased the productivity of the organization's Sales team because it allows making a huge amount of calls and with great ease and without complications. I can say that it was made in the right measure for the user. Today the Sales team is able to reach more customers in less time and increase their productivity.
Julia Carmargo | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Kixie
7.8
PhoneBurner
Hosted PBX
Kixie
8.0
PhoneBurner
Multi-level Interactive Voice Response (IVR)
Kixie
7.0
PhoneBurner
User templates
Kixie
7.0
PhoneBurner
Call reports
Kixie
9.0
PhoneBurner
Directory of employee names
Kixie
8.0
PhoneBurner

Call Management

Kixie
8.2
PhoneBurner
Answering rules
Kixie
7.0
PhoneBurner
Call recording
Kixie
9.0
PhoneBurner
Call park
Kixie
8.0
PhoneBurner
Call screening
Kixie
8.0
PhoneBurner
Message alerts
Kixie
9.0
PhoneBurner

VoIP system collaboration

Kixie
6.0
PhoneBurner
Video conferencing
Kixie
6.0
PhoneBurner
Audio conferencing
Kixie
6.0
PhoneBurner

Mobile apps

Kixie
8.0
PhoneBurner
Mobile app for iOS
Kixie
8.0
PhoneBurner
Mobile app for Android
Kixie
8.0
PhoneBurner

Preview Dialer

Kixie
PhoneBurner
8.2
Contact preview
Kixie
PhoneBurner
7.6
Dialer-CRM integration
Kixie
PhoneBurner
7.7
Call notes & tags
Kixie
PhoneBurner
8.4
Automatic call logging
Kixie
PhoneBurner
9.2

Core Dialer

Kixie
PhoneBurner
8.5
Outbound dialing
Kixie
PhoneBurner
9.2
Inbound routing
Kixie
PhoneBurner
8.0
Custom caller ID
Kixie
PhoneBurner
8.0
Click-to-call
Kixie
PhoneBurner
8.3
Recorded voicemail drop
Kixie
PhoneBurner
8.2
Dialer contact import
Kixie
PhoneBurner
9.0
Campaign & list management
Kixie
PhoneBurner
8.6

Call Follow-up and Quality Assurance

Kixie
PhoneBurner
8.8
Follow-up calls
Kixie
PhoneBurner
8.8
Dialer reporting & analytics
Kixie
PhoneBurner
9.0
Dialer compliance
Kixie
PhoneBurner
8.6

Pros

Kixie

  • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
  • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
  • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.
Adam Montgomery | TrustRadius Reviewer

PhoneBurner

  • Easily provision new numbers to the app.
  • Quickly and easily get rid of old numbers.
  • Mobility on any device.
Anonymous | TrustRadius Reviewer

Cons

Kixie

  • There is a big price difference between Kixie's limited minutes and unlimited minutes calling plans. I was expecting a price increase for unlimited minutes, but I didn't expect it to be that large of an increase (almost double the price).
  • The minutes for the limited calling plan is set at 300 minutes a month. For my organization that makes a lot of calls, this is a very low amount, which forces us to upgrade to the unlimited calling plan.
  • It's easy to get started with Kixie by signing up for their free trial. However, the pricing that was advertised during the free trial period turned out to be quite different for my organization when it was actually time to purchase the service after the trial period was over.
Adam Montgomery | TrustRadius Reviewer

PhoneBurner

  • Organization of functions could be more intuitive so they can be found more quickly.
  • Would like to see more email campaign functionality.
Stefan Silverman | TrustRadius Reviewer

Usability

Kixie

No score
No answers yet
No answers on this topic

PhoneBurner

PhoneBurner 9.3
Based on 3 answers
The capacity to stack enormous records and dial those down quickly, without manual cycles, is the best aspect of the application. Another incredible component is the more current rundown stacking device, which permits you to make another envelope for the contacts on the fly, settling on sorted out decision crusades truly simple to begin.
Shashank Pathak | TrustRadius Reviewer

Support Rating

Kixie

No score
No answers yet
No answers on this topic

PhoneBurner

PhoneBurner 9.0
Based on 5 answers
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
Erin Miller | TrustRadius Reviewer

Alternatives Considered

Kixie

Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.
Adam Montgomery | TrustRadius Reviewer

PhoneBurner

PhoneBurner is better due to the features of the application and the interface execution. It is a far superior product for troubleshooting issues and retaining numbers for usage. Text Free is okay but PhoneBurner is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Kixie

  • Kixie has made our sales team more productive by freeing up their time for more calls and customer engagement.
  • My sales team has also become more organized by using Kixie. We are able to be more systematic and strategic with when we are calling and the frequency of our calls. This has improved our success ratio in getting leads into our pipeline.
  • The reporting features on Kixie has allowed my organization to better identify members of my sales staff that are having call success and reward them for their efforts.
Adam Montgomery | TrustRadius Reviewer

PhoneBurner

  • Sales evolution and improvement in team productivity.
Julia Carmargo | TrustRadius Reviewer

Screenshots

Pricing Details

Kixie

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Kixie Editions & Modules

Additional Pricing Details

PhoneBurner

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

PhoneBurner Editions & Modules

Edition
Unlimited - 1 user$149.001
  1. per user, per month
Additional Pricing Details
No contracts. No setup fees. No credit card free trial. Volume discounts are available for teams. Admin account is free unless engaged in dialing.

Rating Summary

Likelihood to Recommend

Kixie
9.0
PhoneBurner
9.2

Usability

Kixie
PhoneBurner
9.3

Support Rating

Kixie
PhoneBurner
9.0

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