What users are saying about
2 Ratings
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Top Rated
254 Ratings
2 Ratings
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Score 9 out of 100

Talkdesk

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Top Rated
254 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Kixie

For me, the best kind of services are the ones that you forget about because they work so well in the background. This is what Kixie does so well once it's installed; it's unobtrusive, simple, and does what it is supposed to do in the background. My sales staff no longer has to worry about tracking and logging their outbound or inbound calls because Kixie is installed on their phones and computers.
Adam Montgomery | TrustRadius Reviewer

Talkdesk

Talkdesk has helped my team manage not only our customer contact center and the employees that work remotely now due to COVID-19, but Talkdesk has also allowed us to filter out spammers, sales calls, customer support calls, onboarding calls, as we have been able to customize our ring groups to a maximum with all the options that Talkdesk allows you to have. Including custom IVR'S per each ring group and then some.
Mark de Gruiter | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Kixie
7.8
Talkdesk
Hosted PBX
Kixie
8.0
Talkdesk
Multi-level Interactive Voice Response (IVR)
Kixie
7.0
Talkdesk
User templates
Kixie
7.0
Talkdesk
Call reports
Kixie
9.0
Talkdesk
Directory of employee names
Kixie
8.0
Talkdesk

Call Management

Kixie
8.2
Talkdesk
Answering rules
Kixie
7.0
Talkdesk
Call recording
Kixie
9.0
Talkdesk
Call park
Kixie
8.0
Talkdesk
Call screening
Kixie
8.0
Talkdesk
Message alerts
Kixie
9.0
Talkdesk

VoIP system collaboration

Kixie
6.0
Talkdesk
Video conferencing
Kixie
6.0
Talkdesk
Audio conferencing
Kixie
6.0
Talkdesk

Mobile apps

Kixie
8.0
Talkdesk
Mobile app for iOS
Kixie
8.0
Talkdesk
Mobile app for Android
Kixie
8.0
Talkdesk

Contact Center Software

Kixie
Talkdesk
8.7
Agent dashboard
Kixie
Talkdesk
8.4
Validate callers
Kixie
Talkdesk
8.6
Outbound response
Kixie
Talkdesk
8.7
Call forwarding
Kixie
Talkdesk
8.9
Click-to-call (CTC)
Kixie
Talkdesk
8.9
Warm transfer
Kixie
Talkdesk
9.0
Predictive dialing
Kixie
Talkdesk
8.5
Interactive voice response
Kixie
Talkdesk
8.9
REST APIs
Kixie
Talkdesk
8.4
Call scripts
Kixie
Talkdesk
8.8
Call tracking
Kixie
Talkdesk
8.9
Multichannel integration
Kixie
Talkdesk
8.1
CRM software integration
Kixie
Talkdesk
8.5

Workforce Optimization (WFO)

Kixie
Talkdesk
8.5
Inbound call routing
Kixie
Talkdesk
8.8
Omnichannel inbound routing
Kixie
Talkdesk
8.6
Recording
Kixie
Talkdesk
9.3
Quality management
Kixie
Talkdesk
8.4
Call analytics
Kixie
Talkdesk
8.2
Historical reporting
Kixie
Talkdesk
8.5
Live reporting
Kixie
Talkdesk
8.2
Customer surveys
Kixie
Talkdesk
8.4
Customer interaction analytics
Kixie
Talkdesk
8.5

Pros

Kixie

  • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
  • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
  • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.
Adam Montgomery | TrustRadius Reviewer

Talkdesk

  • Customization -- we can set up all our outbound messages in the caller menu, and the caller then can select the appropriate department. We can prioritize inbound calls during busy times
  • Transcripts -- While not 100% accurate, the voice to text conversion is quite helpful
  • Caller ID -- we can generally tell when an existing customer is calling in -- this allows us to get a jump on locating order details, etc.
  • Pop-ups -- regardless of the window being used, you can always see when a call is coming in
Bill Cummings | TrustRadius Reviewer

Cons

Kixie

  • There is a big price difference between Kixie's limited minutes and unlimited minutes calling plans. I was expecting a price increase for unlimited minutes, but I didn't expect it to be that large of an increase (almost double the price).
  • The minutes for the limited calling plan is set at 300 minutes a month. For my organization that makes a lot of calls, this is a very low amount, which forces us to upgrade to the unlimited calling plan.
  • It's easy to get started with Kixie by signing up for their free trial. However, the pricing that was advertised during the free trial period turned out to be quite different for my organization when it was actually time to purchase the service after the trial period was over.
Adam Montgomery | TrustRadius Reviewer

Talkdesk

  • We have experienced call drops from time to time.
  • There are times when callers are unable to hear our support agents.
  • Call metric reports are not very customization with Talkdesk site. So you may need to pull call data into excel to create executive reports.
Greg Zalecki Jr. | TrustRadius Reviewer

Likelihood to Renew

Kixie

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.8
Based on 2 answers
We are invested! :)
Taylor Pineiro | TrustRadius Reviewer

Usability

Kixie

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 9.3
Based on 39 answers
The Callbar often glitches, and we almost daily have to clear our Callbar caches, which is not something that is straightforward and simple for any user to do, nor is it very realistic that we can have every single agent clear their Callbar application multiple times a day to avoid glitches.
Kelly Hogan | TrustRadius Reviewer

Support Rating

Kixie

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.8
Based on 117 answers
Talkdesk needs a dedicated customer support manager for each client. I don't feel that Talkdesk truly understands its customers fully. They are quick to get back to you if you have an issue however, typically they are not able to identify issues but they seem to work out the kinks eventually.
Jeffrey Adams | TrustRadius Reviewer

Implementation Rating

Kixie

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.0
Based on 1 answer
It was a little confusing but it was worth it!
Taylor Pineiro | TrustRadius Reviewer

Alternatives Considered

Kixie

Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.
Adam Montgomery | TrustRadius Reviewer

Talkdesk

I like both Freshdesk and Close.io in addition to Talkdesk, but the main difference is Talkdesk is better for midsize-to-large enterprises. Close.io works well for 10 people, and Freshdesk can work well for just 1 or 2 support reps, but Talkdesk was the right software for a company of our size. Talkdesk is also a good solution for multi-department teams - ie, sales and support, rather than being JUST a support software or JUST a sales-team-geared software
Becky Jewell Laughton | TrustRadius Reviewer

Return on Investment

Kixie

  • Kixie has made our sales team more productive by freeing up their time for more calls and customer engagement.
  • My sales team has also become more organized by using Kixie. We are able to be more systematic and strategic with when we are calling and the frequency of our calls. This has improved our success ratio in getting leads into our pipeline.
  • The reporting features on Kixie has allowed my organization to better identify members of my sales staff that are having call success and reward them for their efforts.
Adam Montgomery | TrustRadius Reviewer

Talkdesk

  • We are able to keep in touch with customers and get back to any calls we missed
  • Not missing leads, Talkdesk has allowed for us to handle increased call volume
  • Keeping track of call data and agents allows for smooth workday and no lapse in coverage, especially in a work from home environment
Kerri K | TrustRadius Reviewer

Pricing Details

Kixie

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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