Kixie vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kixie
Score 7.7 out of 10
N/A
Kixie is a telephony and VoIP software solution from Kixie.N/A
Zoom Phone
Score 8.8 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…
$10
per month per user
Pricing
KixieZoom Phone
Editions & Modules
Custom Plan
Custom Pricing
US & Canada Metered
$10
per month per user
US & Canada Unlimited
$15
per month per user
Global Select
$20
per month per user
Offerings
Pricing Offerings
KixieZoom Phone
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
More Pricing Information
Features
KixieZoom Phone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Kixie
-
Ratings
Zoom Phone
9.5
32 Ratings
17% above category average
Hosted PBX00 Ratings10.014 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.719 Ratings
User templates00 Ratings9.216 Ratings
Call reports00 Ratings9.420 Ratings
Directory of employee names00 Ratings9.228 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Kixie
-
Ratings
Zoom Phone
9.2
33 Ratings
9% above category average
Answering rules00 Ratings9.930 Ratings
Call recording00 Ratings9.931 Ratings
Call park00 Ratings9.924 Ratings
Call screening00 Ratings9.923 Ratings
Message alerts00 Ratings9.728 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Kixie
-
Ratings
Zoom Phone
9.6
21 Ratings
19% above category average
Video conferencing00 Ratings9.520 Ratings
Audio conferencing00 Ratings9.520 Ratings
Video screen sharing00 Ratings9.720 Ratings
Instant messaging00 Ratings9.717 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Kixie
-
Ratings
Zoom Phone
9.9
32 Ratings
20% above category average
Mobile app for iOS00 Ratings9.928 Ratings
Mobile app for Android00 Ratings10.022 Ratings
Best Alternatives
KixieZoom Phone
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
Mixmax
Mixmax
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Outreach
Outreach
Score 8.3 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KixieZoom Phone
Likelihood to Recommend
9.0
(3 ratings)
9.4
(35 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
6.6
(4 ratings)
User Testimonials
KixieZoom Phone
Likelihood to Recommend
Kixie
Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.
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Zoom
We found out, the hard way, that Zoom Meeting is not the same as Zoom Webinar, and there is a significant cost difference. The Zoom Workplace is a great tool, and I am learning that there a many ways to customize it for our company.
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Pros
Kixie
  • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
  • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
  • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.
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Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
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Cons
Kixie
  • The voicemail drops need instructions and reminders on when to click on the mail drop
  • The call review AI (transcription) is not too accurate
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Zoom
  • We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
  • It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
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Likelihood to Renew
Kixie
No answers on this topic
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
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Usability
Kixie
As lightweight as it is, Kixie is very versatile as a dialer. It is very easy to use, even beginners would be able to easily navigate through the buttons. Kixie's ability to seamlessly integrate with CRMs makes it a go-to application for a broad range of users. Sales and marketing teams will greatly benefit from how easy, useful and customizable Kixie is.
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Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Support Rating
Kixie
No answers on this topic
Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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Alternatives Considered
Kixie
I am not the decision-maker, [but] I believe we went with Kixie because of the price. Kixie does the bare minimum, but [I] would love more analysis.
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Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
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Return on Investment
Kixie
  • Kixie has made our sales team more productive by freeing up their time for more calls and customer engagement.
  • My sales team has also become more organized by using Kixie. We are able to be more systematic and strategic with when we are calling and the frequency of our calls. This has improved our success ratio in getting leads into our pipeline.
  • The reporting features on Kixie has allowed my organization to better identify members of my sales staff that are having call success and reward them for their efforts.
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Zoom
  • Easier to establish and connect with new users, especially since we do not need to obtain a desktop phone for new employees and existing modern technology can support Zoom Workplace functionality
  • The ability to send gifs, funny messages, or responses within the day to day business truly lifts up our spirits, adds some humor to the day. I see that as a very positive thing with our team!
  • If some of our more seasoned and traditional employees are reluctant to Zoom Workplace, we are at a loss. This is not Zoom Workplace's fault necessarily, but when an employee refuses to download the app or maintain their account, its a challenge to add "External" employees and keep them in the loop in the same capacity
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ScreenShots

Kixie Screenshots

Screenshot of the Kixie revenue communications platform designed to help teams connect with customers at the perfect moment with the right message. Whether in Marketing, Sales, Customer Success, or RevOps, Kixie empowers revenue teams with AI-driven automation and communication tools to enhance engagement and streamline workflows.Screenshot of Kixie’s multi-line PowerDialer, which dials up to 10 phone numbers simultaneously, and automatically. It features AI Human Voice Detection, so users engage with real people while bypassing IVRs and voicemail boxes.Screenshot of some of Kixie's available integrations.Screenshot of Kixie's DNC list compliance is boosted with automated do-not-call regulations, eliminating manual checks and keeping agents focused on conversions.

Zoom Phone Screenshots

Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel