LambdaTest vs. UserZoom

In my opinion, I believe LambdaTest is very good and well suited for Cross-browser testing, Mobile application testing and Automated testing. But yes, there is always scope of improvement. In my experience, LambdaTest does not currently offer robust security testing features, so when we need to conduct extensive security testing on our applications we need to use other specialized tools

Incentivized

UserZoom is well suited for usability testing, I found specifically around test websites and marketing materials. I was able to invite others to participate and watch as well as screen share so that it was an interactive session. Other tools I have used have been a little better with the video output and transcripts of each session so that we could capture notes quickly, but overall it was a good tool to use to test.

Incentivized

• Offers geolocation testing in automation which is amazing!
• You can select browsers, timezone, country and run the capability to start testing instantly.
• We could scale up with parallel testing on local environment without any maintenance cost.
• Integration with project management tools like JIRA, CI/CD tools like Jenkins, Gitlab which makes our test cycle easier

• Quantitative testing can be done on the cheap compared to other quant tools or vendors... once you buy the license, you only pay for additional recruiting and you are managing the project, so there isn't the high cost of having other vendors doing the project management or running a survey etc.
• Farily robust means of tracking and recording data. I also relied heavily on the excel spreadsheet of all the raw data, which you can have UZ customize for you to get what you need.
• Great support system from the UserZoom team - they have researchers who can help with coding and also provide research support for a very good price.
• Also they have tree testing, card sorting, survey capabilities (in addition to usability testing)... and mobile testing. and they seem to be continously be developing the tool to support additional methods.

Incentivized

• Sometimes the live apps gets slow so its better that this doesn't happen more often
• Still room to add more device vendors like, Huawei now doesn't support play services so its better thay we also have some devices which are with Huawei services only

Incentivized

• Compared with some other tools, because their video conferencing platform is web-based (vs. using Zoom, which has a desktop app), I find the connection buffers a lot and it's kind of annoying
• Their screening tool on the UserZoom side (not Go) is clunky. Just let me select May, Must, or Should not for criteria rather than the weird interface design they have now.
• Logic panel is a little confusing, sometimes I do a double-take, sometimes it's wonky and resets itself. It's just not as easy to use as it could be.
• They haven't integrated UserZoom and UserZoom Go (formerly Validately)
• It's expensive!
• We signed up for a high sample size license with unlimited tests, but we're finding their panel doesn't fill as fast as their biggest competitor, UserTesting. We've struggled to fill n=100 sample tests with fairly general criteria.
• A lot of their licenses only allow limited concurrent studies, whereas UserTesting had unlimited tests that you could launch at a time. It's slowed us down.

Incentivized

I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year

Incentivized

LambdaTest provides video recording and screenshots of all your tests in their test logs, which makes tracking easier. Test statuses, such as Lambda Error and VM allocation, allowed us to quickly troubleshoot any build that failed while executing. So overall, it's been great to use for our Tester and Developer team.

Overall, it was fairly easy to use. Especially if you are familiar with this type of product. We were able to use it for testing pretty much right after we got it (same day) and didn't have many issues figuring out how to invite, test, and share which was great.

Incentivized

The customer support team is very active and cooperative. Once, I contacted them in their off timings because of an issue, I got an instant reply from the executive and he resolved the issue very efficiently. This is why we have been using LambdaTest for more than two years. It is best suited for us.

From my experience, the UserZoom team has really done a great job answering the limited questions we have given them thus far. I think the platform is popular enough that many of my questions have been answered by their help pages - or other online content with helpful tips and tricks. I think the community has done a nice job of providing end-user tutorials for those who are new to the platform.

Incentivized

Implementation of Lambdatest was very easy for different project requirements.

Incentivized

LambdaTest stands out from its competitors due to its affordable pricing model, intuitive user interface, and comprehensive set of features. Its real-time testing feature allows users to test their websites on a range of devices and browsers in real-time, enabling quick issue identification and resolution. The automated testing feature allows users to run tests in parallel across multiple browsers and devices, resulting in faster test execution and improved test coverage.LambdaTest's visual testing feature is particularly noteworthy as it enables users to identify visual differences between their website on different browsers and devices. This feature helps users identify and fix issues related to design or layout. LambdaTest also offers debugging tools that allow users to quickly identify and fix issues within their code.Compared to its competitors, LambdaTest offers an affordable and comprehensive solution for cross-browser testing. While each tool has its own strengths and weaknesses, LambdaTest's robust feature set, user-friendly interface, and affordable pricing make it a popular choice among developers and testers.

Incentivized

Client selected it due to how they used it, pricing, and what it could do for them. It's about the same as these other tools but UsabilityHub let's you run multiple types of task in one test, and UserTesting still has a bigger panel I think

Incentivized

• Automation testing has a bit of a learning curve
• Lack of real device keep that bug in your head if not on the website.
• Need to wait for a while for a new OS or browser version on the contrary of immediate availability in case of owning a lab

• Time-efficient: quick to gather insights
• Making informed decisions: repeat testing before launching the app/website to reduce errors in the future
• Guarantee customers' satisfaction: ensure the errors are reduced to the minimum so that the purchase process is smooth and there will be no need to reach out to our customer support team

Incentivized