What users are saying about
6 Ratings
13 Ratings
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Score 8.3 out of 100
6 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Less Annoying CRM

My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
Charles Harte | TrustRadius Reviewer

vCita

It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.
David Cook | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Less Annoying CRM
8.8
vCita
7.2
Customer data management / contact management
Less Annoying CRM
10.0
vCita
7.2
Workflow management
Less Annoying CRM
10.0
vCita
7.2
Territory management
Less Annoying CRM
8.7
vCita
Opportunity management
Less Annoying CRM
10.0
vCita
Integration with email client (e.g., Outlook or Gmail)
Less Annoying CRM
8.8
vCita
Contract management
Less Annoying CRM
7.4
vCita
Quote & order management
Less Annoying CRM
6.9
vCita
Interaction tracking
Less Annoying CRM
10.0
vCita
Channel / partner relationship management
Less Annoying CRM
7.7
vCita

Customer Service & Support

Less Annoying CRM
9.4
vCita
Case management
Less Annoying CRM
8.8
vCita
Help desk management
Less Annoying CRM
10.0
vCita

Marketing Automation

Less Annoying CRM
8.5
vCita
8.0
Lead management
Less Annoying CRM
8.9
vCita
Email marketing
Less Annoying CRM
8.1
vCita
8.0

CRM Project Management

Less Annoying CRM
8.3
vCita
7.6
Task management
Less Annoying CRM
8.8
vCita
Reporting
Less Annoying CRM
7.8
vCita
8.0
Billing and invoicing management
Less Annoying CRM
vCita
7.2

CRM Reporting & Analytics

Less Annoying CRM
7.5
vCita
Forecasting
Less Annoying CRM
7.4
vCita
Pipeline visualization
Less Annoying CRM
8.3
vCita
Customizable reports
Less Annoying CRM
6.8
vCita

Customization

Less Annoying CRM
9.1
vCita
3.9
Custom fields
Less Annoying CRM
10.0
vCita
6.9
Scripting environment
Less Annoying CRM
8.1
vCita
API for custom integration
Less Annoying CRM
9.1
vCita
1.0

Platform

Less Annoying CRM
8.5
vCita
7.3
Mobile access
Less Annoying CRM
8.5
vCita
7.3

Security

Less Annoying CRM
8.2
vCita
9.6
Role-based user permissions
Less Annoying CRM
8.2
vCita
9.6

Pros

Less Annoying CRM

  • The customization is the key that allows this CRM to help us be successful.
  • Organization is easy and it keeps us on task.
  • We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
  • With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
Jenny Steadman | TrustRadius Reviewer

vCita

  • Very easy implementation of a contact/scheduling widget.
  • Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
  • Managing communication between individual clients is easy as well.
Josh Randall | TrustRadius Reviewer

Cons

Less Annoying CRM

  • I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
  • Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
Kira Solomon | TrustRadius Reviewer

vCita

  • Syncing with our google calendars has some flaws or is just not clear
  • Messages show unread when they have been read
Denise Deem | TrustRadius Reviewer

Support Rating

Less Annoying CRM

Less Annoying CRM 9.1
Based on 1 answer
Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
Ray Lévesque, MA | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Alternatives Considered

Less Annoying CRM

There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
Paula Darnell | TrustRadius Reviewer

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

Less Annoying CRM

  • It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
Matt McCray | TrustRadius Reviewer

vCita

  • In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
  • It's user-friendly so it makes a positive impression on my clients.
MaryLee Trettenero | TrustRadius Reviewer

Screenshots

Pricing Details

Less Annoying CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Less Annoying CRM Editions & Modules

Edition
Always$101
  1. per user, per month
Additional Pricing Details
The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

vCita Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Less Annoying CRM
10.0
vCita
8.3

Support Rating

Less Annoying CRM
9.1
vCita

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