What users are saying about
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Top Rated
65 Ratings
15 Ratings
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Score 8.4 out of 100

Square POS

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Top Rated
65 Ratings
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Score 9 out of 100

Likelihood to Recommend

Lightspeed Retail

Lightspeed is well suited for many applications and has the power to accommodate a small business or a large business with lots of items. I am not sure where it would be less appropriate to use it because it works well in my application here at the liquor store. It gives great flexibility to many types of businesses.
Bret Birdsong | TrustRadius Reviewer

Square POS

I think that Square POS is pretty much the best thing going in terms of short term, pop up sales, or event marketing type situations. If you need to process payments quickly, assure customers that their data is being handled appropriately, and find a way to move your merchandise, Square is pretty great. I wouldn't think it would be as appropriate for a larger retailer—anything where you're handling hundreds of transactions at a time, or a day, I would look for something a little less 'start-upy'— if that makes sense.But for my use case, as an entertainment professional, where I'm frequently handling 20-50 transactions an evening, moving locations rapidly, and needing to be able to grab analytic data without resorting to a pen and paper—square is pretty much perfect.
Nathan Bowman | TrustRadius Reviewer

Pros

Lightspeed Retail

  • Inventory management: it's not great but it's the best in class. Think "the least bad option."
  • Sales: it works well here, but don't use their payments system. It's overpriced and doesn't offer chip/pin.
  • Reporting: if you buy the advanced reporting package, it can work well, but is still limited, as all canned reports are.
Jeremy Smith | TrustRadius Reviewer

Square POS

  • After you set a daily processing deadline time, charges processed by that time are deposited the next business day.
  • The reporting dash board looks overwhelming but that's because it has all of the the information that you've processed before. That was invaluable when we recently went to look at the detail on a two year old transaction and were able to find the information by ourselves.
  • The ability to use multiple devices is great. We can process charges on a computer, a tablet, or even a smartphone.
  • Receipts are automatically sent to the customer's preferred email or texted to their phone.
George Bounacos | TrustRadius Reviewer

Cons

Lightspeed Retail

  • I feel it needs the ability to charge a "restocking fee"
  • I would also like to be notified ahead of time before updates are made
  • The work flow when using the "pin before each sale" feature could be a little cleaner
Anonymous | TrustRadius Reviewer

Square POS

  • The cost of the hardware (specific scanners and receipt printers) was prohibitive for my company, and whilst we managed without them, they would have been nice to have. The range of scanners and printers that integrate with Square is small, so despite our devices' capabilities to read barcodes (we used ipads) and the Zebra receipt/label printers we had, we couldn't use either as the system wouldn't integrate with them.
  • Whilst Square's credit card reader is nifty in design, it's a bit small and lacking substance to have as a customer-facing reader so it really needs the dock the company offers. The dock is awkward to open to reset or pair the reader. We often found pairing the reader with the device running the system tricky and confusing, relying on pressing one button and then interpreting a sequence of lights that often caused confusion. The pairing process might have been clearer presented through the device rather than the reader.
  • Truly can't think of any more!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Lightspeed Retail

No score
No answers yet
No answers on this topic

Square POS

Square POS 10.0
Based on 2 answers
I don't really foresee anything being able to dislodge Square from our organization—we're not evangelists or anything like that—it's just the best solution we've found for our use case. Being able to quickly handle transactions from customers and then track all of those sales for analysis/bookkeeping later on.
Nathan Bowman | TrustRadius Reviewer

Usability

Lightspeed Retail

No score
No answers yet
No answers on this topic

Square POS

Square POS 9.5
Based on 10 answers
Once set up, Square POS is very easy to use. I feel it is a little too easy. Many other solutions have some layer of complexity to them but Square POS is pretty straightforward and this makes it the ideal POS solution in my opinion. If a solution can remove the barriers to use and allow end users to get on with their tasks without being slowed down, then it is a winner. This is what we were able to achieve with Square POS.
Nathan Sichilongo | TrustRadius Reviewer

Support Rating

Lightspeed Retail

Lightspeed Retail 6.6
Based on 3 answers
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful.One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling.But overall their support is usually quick and friendly.
Anonymous | TrustRadius Reviewer

Square POS

Square POS 9.1
Based on 19 answers
Anytime I have had an issue (rarely) I contacted Square and it was fixed in a timely fashion. In all the years that I have been using Square I can say it has been quite reliable. Even when my developer was setting up my website and needed some assistance, he was always able to get answers quickly.
Yvonne Graber | TrustRadius Reviewer

Alternatives Considered

Lightspeed Retail

I searched through a few other POS systems however, lightspeed is the first and only that I have used. Because I can customize attributes for custom art projects they were my only option and for that reason we chose them.
Damon Gabriel | TrustRadius Reviewer

Square POS

Quickbooks GoPayment was not easy to integrate with its software. We were still having to manually import all transactions just to track the income. Square makes it easy to organize all the data at your fingertips and easy to download the info in different formats for easy import.
Kalyn Hoffman | TrustRadius Reviewer

Return on Investment

Lightspeed Retail

  • It has had a very positive impact on business. There have been fewer mistakes by clerks and therefore less money lost.
  • We have not had any instances of outage of the server. This was not the case with the last system we used.
Bret Birdsong | TrustRadius Reviewer

Square POS

  • It has allowed us to do business around the country, quickly updated sales tax information and easy to take on the go. Does not require wifi or wired internet, we have been able to do much of our business with our smartphones. With no upfront investment (our initial square readers were free), Square POS has let us expand and grow our business as an easy solution to credit card sales.
  • As Square has grown and added features such as Square Invoicing, our business has been able to take advantage of them as we have grown. I know that Square is always looking to improve upon its services and that it will keep relevant as technology advances, keeping our ability to do business relevant as well.
Mary Bradley | TrustRadius Reviewer

Pricing Details

Lightspeed Retail

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Square POS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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