LiveAgent vs. WixAnswers.com
LiveAgent vs. WixAnswers.com
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
WixAnswers.com | N/A | Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides: A single view for all real-time and offline support channels No more switching between tabs to resolve an issue Proactive tools for customers across their entire journey Support stakeholders and decision-makers can… | $24 per agent / per month |
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Entry-level Setup Fee | No setup fee | $80 per user, per month | ||||||||||||||
Additional Details | — | The unlimited package ($80/month per user) includes all support channels in one platform. | ||||||||||||||
More Pricing Information |
LiveAgent | WixAnswers.com | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveAgent | WixAnswers.com | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | WixAnswers.com | |
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Likelihood to Recommend | 8.1 (117 ratings) | 7.3 (1 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | WixAnswers.com | |
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Likelihood to Recommend | QualityUnit, LLC | WixAnswers.com |
Pros | QualityUnit, LLC | WixAnswers.com |
Cons | QualityUnit, LLC | WixAnswers.com |
Likelihood to Renew | QualityUnit, LLC | WixAnswers.com No answers on this topic |
Usability | QualityUnit, LLC | WixAnswers.com No answers on this topic |
Support Rating | QualityUnit, LLC | WixAnswers.com No answers on this topic |
Implementation Rating | QualityUnit, LLC | WixAnswers.com No answers on this topic |
Alternatives Considered | QualityUnit, LLC | WixAnswers.com |
Return on Investment | QualityUnit, LLC | WixAnswers.com |
ScreenShots | LiveAgent Screenshots | WixAnswers.com Screenshots |