LiveChat vs. Tidio vs. TripIt

We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.

Incentivized

Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.

Incentivized

TripIt is great for anyone who has multiple trips at any given time. It is also very good at tracking multiple reservations automatically on individual trips. It's not appropriate for low volume trips or only short trips. It is also good for sharing itineraries with others. It's not good for calendar views.

Incentivized

• The most important factor of Livechat is their own chat support, I had many requirement from the Sales Head, Support Head to implement features that I was unsure if the product could do. However, as I did the implementation one by one I constantly used the chat support which helped me step by step all the way.
• The UX of the product is pretty simple and intuitive to use. There are quite a few features that we could easily plug and play. We tried going to the market to find a solution that could help us but they did not have as many out of the box features and simple to use
• Their integration between LiveChat and Chatbot is pretty seamless and since both of them are from the same company, it's works pretty well.

Incentivized

• Very intuitive interface and management.
• Scalable plans that don't require me to purchase features I don't need.
• Super simple chat bot administration.

Incentivized

• Itinerary Management - TripIt does a great job collecting all of your travel information, including your flight and hotel information all in one location, so that you don't have to deal with multiple vendor apps, emails, or even printouts of that info. It also handles multiple upcoming trips for even easier management and organization
• Notifications - TripIt notifies you of changes to your itinerary, such as delays or gate changes, which is great to have that information pushed to you rather than having to constantly look at flight boards for updates.
• Apple Watch integration - As an Apple Watch user, TripIt has gone the extra mile to provide a useful watch app for travelers, making your travel information available on your wrist. This makes it even easier to catch changes to your itinerary, and not have to juggle a phone while you already have a passport and luggage to worry about!

Incentivized

• It has a limited amount of agents, so when you have many customer care employees during one shift it is hard to manage the quantity of active agents.
• When system is overloaded and many customers are waiting in a queue it starts to works slowly (sometimes the program even lags) and you need to refresh the system to write a message.
• Occasionally when you open a new tab, you might lose your current conversation.

Incentivized

• Unable to ban visitors by site referrer (spam sites)
• Chatbot conditional logic could be a bit simpler/cleaner
• Occasional issues with the desktop app (in browser never gives us trouble though)

Incentivized

• Some addresses sometimes do not load (But this is becoming rare these days)
• Add some color to the icons (again minor improvement)
• Ability to create cross destination group trips with different cities to have a full overview of the trip and crossover points

Incentivized

I have been using it for a while now and I did renew it every year because it is the best way for me to keep my travel plans in one place with easy visualization

Incentivized

For me- Tripit was super easy right out of the gate. Initially, using Concur required a little bit of training.

Incentivized

Ive only had the receipt scan feature crash 1 time; no other issues- in fact the app is more on top of details than I am!!

Incentivized

pages load fast, notifications are great. up to minute. after deboarding- my next steps are displayed. Syncs with the hotel & frequent flyer rewards programs too.

Incentivized

The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.

Incentivized

I have never called their support. That is a great question especially when rolling out into a medium to large organization. Concur is a well-respected company, so I can only suppose their Support is reasonable. I have not experienced their support.

Incentivized

Set up clear workflows & processes for the masses! No problems with software, only end users...haha

Incentivized

Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. Price points were similar as well, as well as the allowed number of users.

Incentivized

Incentivized

TripIt is designed specifically to help individuals manage their travel info in one place. Before I used TripIt, I had to manually save my travel info in a Google Drive folder, add flights to my personal calendar, then manage multiple airline apps to get flight alerts. TripIt has made my travel much easier.

Incentivized

Tripit is working great for everyone, each department meeting both company and individual needs.

Incentivized

• We have a small team so the overall impact is that it is easy for one or two employees to handle a large number of tickets without hiring more people. Plus, you can use this software remotely, save a ton on traveling to and from and office.

Incentivized

• Helped us get new deals from site visitors
• Helped us get renewals from current clients

Incentivized

• It makes it easy to see if your are missing a hotel stay.
• It makes it easy to see if you are missing a flight.
• It makes it easy to send reservations to someone's email and have it added to their TripIt.

Incentivized