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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LogicMonitor

    Score8.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    LogicMonitor’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. It provides IT and business teams operational visibility and predictability across their technologies and applications.N/A

    pfSense

    Score8.5 out of 10
    N/ApfSense is a firewall and load management product available through the open source pfSense Community Edition, as well as a the licensed edition, pfSense Plus (formerly known as pfSense Enterprise). The solution provides combined firewall, VPN, and router functionality, and can be deployed through the cloud (AWS or Azure), or on-premises with a Netgate appliance. It as scalable capacities, with functionality for SMBs. As a firewall, pfSense offers Stateful packet inspection, concurrent…

    $179

    per appliance

    Pricing
    LogicMonitorpfSense
    Editions & Modules
    Enterprise
    Contact sales team
    Website Monitoring
    Contact sales team
    SG-1100
    $179
    per appliance
    SG-2100
    $229
    per appliance
    SG-3100
    $399
    per appliance
    SG-5100
    $699
    per appliance
    XG-7100-DT
    $899
    per appliance
    XG-7100-1U
    $999
    per appliance
    XG-1537
    $1,949
    per appliance
    XG-1541
    $2,649
    per appliance
    Offerings
    Pricing Offerings
    LogicMonitorpfSense
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOur platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.—
    More Pricing Information
    Community Pulse
    LogicMonitorpfSense
    Considered Both Products
    LogicMonitor
    No answer on this topic
    Netgate (Rubicon Communications, LLC)
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    90 Answers
    94%
    Would buy again
    16 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    83 Answers
    100%
    Delivers good value for the price
    17 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    90 Answers
    94%
    Happy with the feature set
    16 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    77 Answers
    100%
    Lived up to sales and marketing promises
    14 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    80 Answers
    94%
    Implementation went as expected
    16 Answers
    Features
    LogicMonitorpfSense
    Monitoring Tasks
    Comparison of Monitoring Tasks features of LogicMonitor and pfSense
    Feature
    LogicMonitor
    7.0
    1 Ratings
    18% below category average
    pfSense
    -
    Ratings
    Remote monitoring7.01 Ratings00 Ratings
    Firewall
    Comparison of Firewall features of LogicMonitor and pfSense
    Feature
    LogicMonitor
    -
    Ratings
    pfSense
    8.9
    17 Ratings
    4% above category average
    Identification Technologies00 Ratings8.714 Ratings
    Visualization Tools00 Ratings8.714 Ratings
    Content Inspection00 Ratings9.216 Ratings
    Policy-based Controls00 Ratings8.717 Ratings
    Active Directory and LDAP00 Ratings7.913 Ratings
    Firewall Management Console00 Ratings9.516 Ratings
    Reporting and Logging00 Ratings8.417 Ratings
    VPN00 Ratings9.117 Ratings
    High Availability00 Ratings9.416 Ratings
    Stateful Inspection00 Ratings10.015 Ratings
    Proxy Server00 Ratings8.415 Ratings
    Best Alternatives
    LogicMonitorpfSense
    Small Businesses
    Amazon CloudWatch
    Score7.8 out of 10
    SonicWall NSA Series
    Score8.3 out of 10
    Medium-sized Companies
    Datadog
    Score8.8 out of 10
    Barracuda CloudGen Firewall
    Score9.6 out of 10
    Enterprises
    ManageEngine Site24x7
    Score10 out of 10
    Cisco Adaptive Security Appliance (ASA) Software
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LogicMonitorpfSense
    Likelihood to Recommend
    8.9
    (181 ratings)
    9.3
    (30 ratings)
    Likelihood to Renew
    8.0
    (9 ratings)
    -
    (0 ratings)
    Usability
    7.3
    (31 ratings)
    9.7
    (8 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.0
    (110 ratings)
    10.0
    (1 ratings)
    In-Person Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (26 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.4
    (5 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.6
    (4 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    LogicMonitorpfSense
    Likelihood to Recommend
    LogicMonitor
    For environments that mostly use VMs and baremetal devices, LogicMonitor is a fantastic choice. It lends itself especially well to situations where you want individual teams to be able to manage the monitoring and observability of their own domains, and if you take the time to customize it to your environment in the frontend, you can get to the point where your LogicMonitor platform administrators are very rarely needed.
    Incentivized
    Read full review
    Netgate (Rubicon Communications, LLC)
    I believe PFSense is well suited for both home lab environments as well as up to small to mid-size business environments on a tight budget. However, I would implore that anything in production requires the use of the authorized hardware that PFSense sells to receive support. However, in my experience, PFSense is a solid set-and-forget firewall solution.
    Read full review
    Pros
    LogicMonitor
    • It shows us system issues right away so we can fix them fast.
    • It finds new devices on its own, so we do not miss anything.
    • It alerts us only when something really unusual happens.
    • Its dashboards make it easy for everyone to see system health.
    • It helps us see trends so we are ready for busy times.
    Incentivized
    Read full review
    Netgate (Rubicon Communications, LLC)
    • Easy to use. Good user interface design! Easy to understand and easy to set up.
    • Lower hardware requirement. 3 years ago, we used an old PC to run it. Now, we have changed to a router device with Celeron CPU and 8GB RAM. It runs smoothly with a 1000G commercial broadband.
    Incentivized
    Read full review
    Cons
    LogicMonitor
    • Segmentation at an instance level not just the resource when clients are sharing the same device but shouldn't see each other's relevant data
    • ARM CPU support for collectors to allow for a lighter weight appliance deployment
    • WMI collection with a Linux collector so a windows collector would not be needed or a virtual appliance template that can be used to deploy collectors
    Incentivized
    Read full review
    Netgate (Rubicon Communications, LLC)
    • I did kind of mention a Con in the Pro section with OpenVPN.
    • When I create a config for an employee other employees are able to login to that config.
    • I could be doing something wrong when I am making it - I am not afraid to admit that as I am pretty new to all of this, but it seems like it builds a key and I would think the key would be unique in some way to each employee, but I could be wrong.
    • I actually do not have a lot of Con's for this software - I did not get to set this up on our work network so I am not sure of any downfalls when installing.
    • I installed this on my personal machine in a Hyper-V environment to get a feel for it before I started working on it at work and it seemed pretty smooth. I didn't run into any issues.
    Incentivized
    Read full review
    Likelihood to Renew
    LogicMonitor
    This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful
    Incentivized
    Read full review
    Netgate (Rubicon Communications, LLC)
    No answers on this topic
    Usability
    LogicMonitor
    Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.
    Incentivized
    Read full review
    Netgate (Rubicon Communications, LLC)
    The pfSense UI is easy to navigate and pretty go look at. It is much better than some high dollar firewalls that just throw menus you you. The pfSense UI is quick and responsive and makes sense 99% of the time. Changes are committed quickly and the hardware rarely requires a reboot. It just runs.
    Incentivized
    Read full review
    Support Rating
    LogicMonitor
    The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.
    Incentivized
    Read full review
    Netgate (Rubicon Communications, LLC)
    pfSense+ basic provides "As Available" email support. pfSense+ Pro offers 24 hr turn around email support. pfSense+ Enterprise offers 24/7 phone support.
    Incentivized
    Read full review
    In-Person Training
    LogicMonitor
    Add good training
    Incentivized
    Read full review
    Netgate (Rubicon Communications, LLC)
    No answers on this topic
    Online Training
    LogicMonitor
    The training is good but room to improve
    Incentivized
    Read full review
    Netgate (Rubicon Communications, LLC)
    No answers on this topic
    Implementation Rating
    LogicMonitor
    The implementation experience was awesome for me, as the LogicMonitor team was really helpful to us. They installed everything on our primary server and provided clear, intelligible explanations. They even trained our non-tech team on it as well. Therefore, my team and I had a very simple and pleasurable implementation experience.
    Incentivized
    Read full review
    Netgate (Rubicon Communications, LLC)
    No answers on this topic
    Alternatives Considered
    LogicMonitor
    Our business used the trial period they provided on one of our systems and conducted sessions with all of this software. Our team tested all of these software options before deciding on LogicMonitor, as our business is expanding daily and we needed a system that could accommodate our growing workforce and automatically add systems to our network, which LogicMonitor alone provided.
    Incentivized
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    Netgate (Rubicon Communications, LLC)
    Meraki has a unified management login for all devices, which is nice. It also has decent content filtering, both areas where pfSense is weaker. Where pfSense far ouclasses Meraki is in the ease of use and the other width of features. These include features such as better VPN interoperability, non-subscription based pricing, auditability, not relying on the infrastructure of a third party, more transparency of what's actually going on, easier to deploy replacements if hardware fails. Additionally, the NAT management for pfSense seems to be a bit better, as you can NAT between any network segment and not just the LAN segments out the WAN interfaces.
    Read full review
    Contract Terms and Pricing Model
    LogicMonitor
    Pricing seems to be getting more and more aggressive, I worry that it's going to turn into ServiceNow or SAP and everything minor feature will be an extreme cost that prices out us and our customers
    Incentivized
    Read full review
    Netgate (Rubicon Communications, LLC)
    No answers on this topic
    Professional Services
    LogicMonitor
    Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.
    Incentivized
    Read full review
    Netgate (Rubicon Communications, LLC)
    No answers on this topic
    Return on Investment
    LogicMonitor
    • We Eliminated an on-prem monitoring tool which was in excess of 25 servers
    • A decrease in time to response from our Network Operations Center resulted in a more consistent client experience
    • Dynamic alert thresholds helped reduce alerting by about 10 to 15% as soon as we turned it on for volatile metrics like CPU and memory
    Incentivized
    Read full review
    Netgate (Rubicon Communications, LLC)
    • pfSense can be installed on commodity hardware with no licensing fees. With a simple less than 10 minute restore time, on most hardware, it's an extremely inexpensive way to achieve the same results that some of the more expensive vendors provide.
    • The easy to use interface has allowed configuration management to be preformed by lower level technicians with quick and easy training.
    Incentivized
    Read full review
    ScreenShots

    LogicMonitor Screenshots

    Screenshot of AIOps features for enterprises using technology or hybrid environments with cloud and container resources. LogicMonitor can be used to monitor and improve the performance of complex enterprise networks with dynamic thresholds, topology mapping, anomaly detection, and root cause analysis.Screenshot of LM Envision's comprehensive monitoring and observability capabilities across the IT infrastructure, that help to identify alerts for the most important systems while ensuring the user experience is uninterrupted across the globe.Screenshot of Monitoring that ensures servers and the applications running on top of them are highly available. Helps resolve issues and optimize resource consumption for the server infrastructure.Screenshot of LogicMonitor remote workforce monitoring, which ensures that employees are connected to the systems that keep them productive and provide proactive insight into dispersed systems and third-party outages.Screenshot of Unified cloud monitoring across a hybrid multi-cloud ecosystem.Screenshot of LM Logs delivering log analysis at enterprise scale.