LogicMonitor vs. SUSE Rancher

For environments that mostly use VMs and baremetal devices, LogicMonitor is a fantastic choice. It lends itself especially well to situations where you want individual teams to be able to manage the monitoring and observability of their own domains, and if you take the time to customize it to your environment in the frontend, you can get to the point where your LogicMonitor platform administrators are very rarely needed.

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SUSE Rancher as a management tool becomes useful on a larger scale. Small deployments not so much. If someone also requires Kubernetes capacity or storage, Rancher is an excellent choice. Also, without Kubernetes' skills, it is unlikely that Rancher deployment is going to be a success. Then again if someone else is managing your Kubernetes capacity, setting up the software's capacity will yield greater control. Rancher is not a very integrated solution similar to others in the market.

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• It shows us system issues right away so we can fix them fast.
• It finds new devices on its own, so we do not miss anything.
• It alerts us only when something really unusual happens.
• Its dashboards make it easy for everyone to see system health.
• It helps us see trends so we are ready for busy times.

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• Public and private cloud infrastructure providers based on K8s CAPI
• REST API that can be used to integrate company services with Rancher
• GUI that is easy to learn and use in daily operations
• Builtin GitOps automation solution based on Fleet project
• It is fully open source

• Segmentation at an instance level not just the resource when clients are sharing the same device but shouldn't see each other's relevant data
• ARM CPU support for collectors to allow for a lighter weight appliance deployment
• WMI collection with a Linux collector so a windows collector would not be needed or a virtual appliance template that can be used to deploy collectors

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Independently Invited by TrustRadius

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• No possibility to snapshot Projects. You can snapshot and restore the whole Kubernetes cluster, but not a Project or Namespace. For this, you have to use external tools.
• You cannot detach the Rancher-created Kubernetes clusters from Rancher management.

This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

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Overall it deserves an 8 out of 10. The platform is very easy to use as long as the UI is stable. We have had a few buggy versions in the past. However the CLI is excellent and the platform is simple to manage and maintain. It is easy to deploy and offer for company wide use which increases utilization and ROI.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

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The documentation is quite complete and there is a very active community that is willing to collaborate and answer questions for those who are just starting out.

Add good training

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The training is good but room to improve

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The implementation experience was awesome for me, as the LogicMonitor team was really helpful to us. They installed everything on our primary server and provided clear, intelligible explanations. They even trained our non-tech team on it as well. Therefore, my team and I had a very simple and pleasurable implementation experience.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Our business used the trial period they provided on one of our systems and conducted sessions with all of this software. Our team tested all of these software options before deciding on LogicMonitor, as our business is expanding daily and we needed a system that could accommodate our growing workforce and automatically add systems to our network, which LogicMonitor alone provided.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

We started using SUSE Rancher in the early days and spent a large amount of time getting to know and love it. This was before the days of some of the likes of Amazon Web Services who may now provide a cheaper but less feature-rich alternative to SUSE Rancher, however we have yet to explore this.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Pricing seems to be getting more and more aggressive, I worry that it's going to turn into ServiceNow or SAP and everything minor feature will be an extreme cost that prices out us and our customers

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The investment for small environments is quite significant. There has to be a compelling case to enhance the areas where SUSE Rancher brings in value to make such a financial leap. There is also a free version to test the value propositions, which will help support the user's buying decisions. More clusters, more volume, more tasks and more complexity in the environment equals more value that Rancher can provide.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We Eliminated an on-prem monitoring tool which was in excess of 25 servers
• A decrease in time to response from our Network Operations Center resulted in a more consistent client experience
• Dynamic alert thresholds helped reduce alerting by about 10 to 15% as soon as we turned it on for volatile metrics like CPU and memory

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Shortens "Time-to-Market" factor for new business applications or implementing new functionalities. From 1 to 50 microservices-based business applications in 6 years.
• 24/7 availability, generates more money. There are many infrastructure components that are regularly powered-off for maintenance or upgrade, bur we rarely are turning off our downstream Kubernetes clusters where our business applications lives.
• Single Point of Contact with platform maintenance and development Team, eases implementation of new business applications