LogicMonitor vs. TrueNAS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogicMonitor
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
LogicMonitor’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. It provides IT and business teams operational visibility and predictability across their technologies and applications.N/A
TrueNAS
Score 9.3 out of 10
N/A
TrueNAS is a network-attached storage featuring all-flash and hybrid storage editions, from iXsystems headquartered in San Jose.
$0
per month
Pricing
LogicMonitorTrueNAS
Editions & Modules
Enterprise
Contact sales team
Website Monitoring
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
LogicMonitorTrueNAS
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOur platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.
More Pricing Information
Best Alternatives
LogicMonitorTrueNAS
Small Businesses
Auvik
Auvik
Score 8.4 out of 10
DiskStation
DiskStation
Score 8.8 out of 10
Medium-sized Companies
Icinga
Icinga
Score 7.7 out of 10
Dell Unity XT Unified Storage
Dell Unity XT Unified Storage
Score 9.9 out of 10
Enterprises
Splunk Infrastructure Monitoring
Splunk Infrastructure Monitoring
Score 8.9 out of 10
Dell Unity XT Unified Storage
Dell Unity XT Unified Storage
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LogicMonitorTrueNAS
Likelihood to Recommend
9.1
(170 ratings)
9.6
(38 ratings)
Likelihood to Renew
6.6
(8 ratings)
7.3
(1 ratings)
Usability
8.3
(29 ratings)
9.1
(1 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.2
(109 ratings)
7.3
(1 ratings)
In-Person Training
8.2
(1 ratings)
-
(0 ratings)
Online Training
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
9.5
(16 ratings)
8.2
(1 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.4
(5 ratings)
-
(0 ratings)
Ease of integration
7.3
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
Professional Services
7.6
(4 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
LogicMonitorTrueNAS
Likelihood to Recommend
LogicMonitor
Well Suited to: - MSPs with multiple clients - Network segmentation where a single device can't communicate to everything and collection devices are needed in each environment Not well suited for: - Management functions that would need to change settings on a device - Self contained environments with no outside network access
Read full review
iXsystems
For a large, robust, well-secured, and stable storage system, TrueNAS is very well suited. Virtual Machine support is great. Shared filesystems (SMB, NFS, iSCSI, WebDav, AFP) are very well implemented. Time machine support is fantastic; security is very granular. Do not try to use it as a replacement for VMWare... (no migration, etc.)
Read full review
Pros
LogicMonitor
  • LogicMonitor is very customizable. We can build whatever modules we need, because it uses standard protocols like HTTPS, SNMP and WMI to gather data and metrics.
  • We like that LogicMonitor is an agentless solution for our use case. Not all customers will allow an agent-based approach to 3rd party tools.
  • LogicMonitor has thousands of out of the box modules, which work on their own and also act as good baselines for the ones that we will end up customizing more. We are rarely starting at zero when we decide to do something new with LogicMonitor.
  • LogicMonitor has great documentation, and support has been helpful in the instances where we've needed them.
Read full review
iXsystems
  • iSCSI Datastores for virtualization.
  • NFS store for unix storage or backups over networking.
  • Very fast performance, sometimes outclassing SSD arrays even in NFS.
  • The ZFS filesystem has given use much greater flexibility.
  • Using their newer servers we could in theory scale to any height of required storage.
Read full review
Cons
LogicMonitor
  • Because of the rapid change in technology, maintaining DataSources to the most current level can be time-consuming for staff.
  • The network discovery and mapping capabilities are not as robust when compared to other solutions
  • While it can back-up configuration files on devices, it does not have the ability to push or modify configuration files back to devices.
Read full review
iXsystems
  • more graphical interface to admin features like plugins, jails, list are well but a tiles aproach will be better
  • allow bulk upload/download/update to Groups or user accounts from SMB shares.
  • some script language template featured to create/config/change/delete storage pools /dataset or shares .
Read full review
Likelihood to Renew
LogicMonitor
This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful
Read full review
iXsystems
The software has been amazing. It has saved me a lot of headache in the past few years. Also, it's nice to knowing that if any of our current Synology devices were to die I can have an iSCSI system up and running very shortly. I didn't give a 10 score because I find their support to be rather slow and pedantic. They test many things when the answer is right in front of them. The compute sytem (not storage) we purchased from them came with pcie gen4 nvme's. They didn't work, but rather than believe me about the spec's in the motherboard manual saying the onboard was pcie3 ONLY they shipped me 2 replacements until I showed them an old pcie3 device worked just fine. The part that rather frustrated me was the machine was claimed to have been tested / burnt in. How can this be true if the server won't even boot up into the BIOS?
Read full review
Usability
LogicMonitor
Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.
Read full review
iXsystems
The software is fairly straight forward and if you mess up the network interfaces you can login locally at the console and fix any issues that you may have had with VLANS etc denying you network access. There was a little bit of annoying issues when setting up multiple network interface cards. Rather than keeping one interface setup with DHCP, when you add a second one with a new network it disables the first. Which makes it impossible to login again. However if you wait it will revert. I learned after works that you need to set up the network cards and then go back and setup the first one again and THEN test / apply. After that it was pretty good. The summary of the devices is very nice to. You get an accurate snapshot of how well your system is doing as soon as you login
Read full review
Support Rating
LogicMonitor
The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.
Read full review
iXsystems
The support was responsive for opening cases. However I found solutions to simple problems took far too long. When we had a bad power supply and we had another with the exact same firmware version they should have sent replacement for both. We had to file another case for the other PSU that started dyeing the same week. They also had to do a lot of troubleshooting to replace the fans that were not behaving as they should. I'm not a home user. I know when certain things are failing and the silly hoops the jump through made it frustrating. However, once we finally got the problem identified we had parts shipped out via advance replacement which was nice.
Read full review
In-Person Training
LogicMonitor
Add good training
Read full review
iXsystems
No answers on this topic
Online Training
LogicMonitor
The training is good but room to improve
Read full review
iXsystems
No answers on this topic
Implementation Rating
LogicMonitor
We found the LogicMonitor documentation and online guides to be up to date and easy to follow. During our pre-sale proof of concept phase, we learned the basics of creating import CSV files and had the bulk of our devices added the first day. After the purchase, we used the professional services to get training on the entire system and help customizing everything to meet our needs. We also made use of the available certification online training courses for our power users to get them comfortable with the system.
Read full review
iXsystems
The implementation went well after we got the boot drive working properly. The device was setup exactly as i asked with the hardware except for the boot drive. The reason I chose 9 instead of 10 was the boot drive put us back about a week for the part to arrive. I ended up using a personal drive to show them that they were wrong sending use the gen4 drives.
Read full review
Alternatives Considered
LogicMonitor
During the evaluation process we looked a number of other solutions, a detailed technically analysis was carried out to map functionlity, deployment and scalabilty across the solutions. The primary areas that LogicMonitor succeeded are around the simplicity of deployment, scalability and to a lesser extent cost. Of the alternative products, Datadog is a better solution if your focus is on APM. However it will be harder to manage in a scaling MSP environment.
Read full review
iXsystems
Having a better, trusted filesystem to build upon makes a huge difference. I want to know that if something I've written is read, it was the thing I wrote. And if it can't be read, I want to know that soon and know how to repair it.
Read full review
Contract Terms and Pricing Model
LogicMonitor
Pricing seems to be getting more and more aggressive, I worry that it's going to turn into ServiceNow or SAP and everything minor feature will be an extreme cost that prices out us and our customers
Read full review
iXsystems
No answers on this topic
Professional Services
LogicMonitor
Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.
Read full review
iXsystems
No answers on this topic
Return on Investment
LogicMonitor
  • definitely adds a good amount of cost to any account which is not easy to sell to SMBs
  • it does give a piece of mind knowing that everything is monitored and alerts will go out before users know something is not working
Read full review
iXsystems
  • Using a TruNAS integrated solution has reduced support overhead compared to using custom hardware.
  • Being cheaper than full flash storage arrays, this unit allows for a good balance of speed with its use of SSD-based caching drives.
  • The reliability of the hardware/software integration means I spend less time troubleshooting and more time doing business. Coming from a custom-built solution it is apparent that IX Systems has done some extensive testing.
Read full review
ScreenShots

LogicMonitor Screenshots

Screenshot of AIOps features for enterprises using technology or hybrid environments with cloud and container resources. LogicMonitor can be used to monitor and improve the performance of complex enterprise networks with dynamic thresholds, topology mapping, anomaly detection, and root cause analysis.Screenshot of LM Envision's comprehensive monitoring and observability capabilities across the IT infrastructure, that help to identify alerts for the most important systems while ensuring the user experience is uninterrupted across the globe.Screenshot of Monitoring that ensures servers and the applications running on top of them are highly available. Helps resolve issues and optimize resource consumption for the server infrastructure.Screenshot of LogicMonitor remote workforce monitoring, which ensures that employees are connected to the systems that keep them productive and provide proactive insight into dispersed systems and third-party outages.Screenshot of Unified cloud monitoring across a hybrid multi-cloud ecosystem.Screenshot of LM Logs delivering log analysis at enterprise scale.