What users are saying about
56 Ratings
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Score 8.2 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

LogMeIn Pro

Perfect for working remotely. It allows you to flip between user's computers.
If I copy from the host computer it can be pasted to a user's computer, but not vice versa, that would be useful.
Riva Schwartz | TrustRadius Reviewer

NetSupport Manager

NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Pro
8.7
NetSupport Manager
10.0
Screen sharing
LogMeIn Pro
9.9
NetSupport Manager
10.0
File transfer
LogMeIn Pro
8.7
NetSupport Manager
10.0
Instant message
LogMeIn Pro
8.2
NetSupport Manager
10.0
Secure remote access with Smart Card authentication
LogMeIn Pro
10.0
NetSupport Manager
Access to sleeping/powered-off computers
LogMeIn Pro
5.4
NetSupport Manager
Over-the-Internet remote session
LogMeIn Pro
9.9
NetSupport Manager
Initiate remote control from mobile
LogMeIn Pro
9.8
NetSupport Manager
Remote management of servers & workstations
LogMeIn Pro
9.3
NetSupport Manager
10.0
Remote Active Directory® management
LogMeIn Pro
10.0
NetSupport Manager
Centralized management dashboard
LogMeIn Pro
10.0
NetSupport Manager
10.0
Session record
LogMeIn Pro
9.7
NetSupport Manager
Annotations
LogMeIn Pro
5.1
NetSupport Manager
10.0
Monitoring and Alerts
LogMeIn Pro
7.8
NetSupport Manager
10.0
Multi-platform remote control
LogMeIn Pro
7.5
NetSupport Manager
10.0

Pros

LogMeIn Pro

  • Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
  • Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
  • Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.
Tresha Ivey | TrustRadius Reviewer

NetSupport Manager

  • Remote administration to all Network PCs
  • Application deployment
  • Inventory
  • Console capabilities
  • File Transfer
Miguel Nuñez | TrustRadius Reviewer

Cons

LogMeIn Pro

  • Pricing is very high, and is one of the reasons it got demoted at our organization.
  • Not having file transfer on the main remote screen, but having to switch back is awkward.
Hunter Bonner | TrustRadius Reviewer

NetSupport Manager

  • Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM
Miguel Nuñez | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Pro

LogMeIn Pro 10.0
Based on 1 answer
It works great
Riva Schwartz | TrustRadius Reviewer

NetSupport Manager

No score
No answers yet
No answers on this topic

Usability

LogMeIn Pro

LogMeIn Pro 10.0
Based on 1 answer
Very easy and intuitiive
Riva Schwartz | TrustRadius Reviewer

NetSupport Manager

No score
No answers yet
No answers on this topic

Reliability and Availability

LogMeIn Pro

LogMeIn Pro 10.0
Based on 1 answer
Always there as long as there is an internet connection
Riva Schwartz | TrustRadius Reviewer

NetSupport Manager

No score
No answers yet
No answers on this topic

Performance

LogMeIn Pro

LogMeIn Pro 9.0
Based on 1 answer
It loads quickly,
Riva Schwartz | TrustRadius Reviewer

NetSupport Manager

No score
No answers yet
No answers on this topic

Support Rating

LogMeIn Pro

LogMeIn Pro 10.0
Based on 4 answers
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
Anonymous | TrustRadius Reviewer

NetSupport Manager

No score
No answers yet
No answers on this topic

Implementation Rating

LogMeIn Pro

LogMeIn Pro 10.0
Based on 1 answer
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
Riva Schwartz | TrustRadius Reviewer

NetSupport Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

LogMeIn Pro

ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
Rob Battaglia | TrustRadius Reviewer

NetSupport Manager

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
Miguel Nuñez | TrustRadius Reviewer

Scalability

LogMeIn Pro

LogMeIn Pro 5.0
Based on 1 answer
The view is a little blurry. The resolution could be better
Riva Schwartz | TrustRadius Reviewer

NetSupport Manager

No score
No answers yet
No answers on this topic

Return on Investment

LogMeIn Pro

  • Affordable financial investment for a huge return: remote user access. Much more financially accessible for a smaller company, in comparison to more traditional VPN services.
Danielle Vink | TrustRadius Reviewer

NetSupport Manager

  • NSM allowed us to quickly update our core applications to minimize downtime.
  • NSM allowed us to perform better and faster support to our end users.
  • NSM allowed us to perform complex tasks remotely.
Miguel Nuñez | TrustRadius Reviewer

Pricing Details

LogMeIn Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Pro
9.6
NetSupport Manager
10.0

Likelihood to Renew

LogMeIn Pro
10.0
NetSupport Manager

Usability

LogMeIn Pro
10.0
NetSupport Manager

Reliability and Availability

LogMeIn Pro
10.0
NetSupport Manager

Performance

LogMeIn Pro
9.0
NetSupport Manager

Support Rating

LogMeIn Pro
10.0
NetSupport Manager

Implementation Rating

LogMeIn Pro
10.0
NetSupport Manager

Scalability

LogMeIn Pro
5.0
NetSupport Manager

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