LogMeIn Pro by GoTo vs. RemoteCall PC/Mobile/Visual

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Pro by GoTo
Score 8.8 out of 10
N/A
N/A
$30
per month
RemoteCall PC/Mobile/Visual
Score 9.7 out of 10
Enterprise companies (1,001+ employees)
RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites and apps with 100% RSUPPORTs remote service technology. The vendor's flagship products, RemoteCall WebViewer boasts users among all types of companies, governments, public institutions, manufacturers, as well as…
$30
per installation
Pricing
LogMeIn Pro by GoToRemoteCall PC/Mobile/Visual
Editions & Modules
Individuals
$30.00
per month
Power Users
$70.00
per month
Small Businesses
$129.00
per month
RemoteCall Server
30k+ USD
per installation
RemoteCall PC
59.90 / month
per seat
RemoteCall PC + visual
74.90 / month
per seat
RemoteCall PC + mobile
79.90 / month
per seat
RemoteCall PC + mobile + visual
129.90 / month
per seat
Offerings
Pricing Offerings
LogMeIn Pro by GoToRemoteCall PC/Mobile/Visual
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll plans are billed annually.** RemoteCall Server pricing is calculated as [one-time server software fee] + [one-time per device license fee] + [optional yearly maintenance] ** SaaS plan's device can be Windows / Mac PC or Android / iOS mobile devices.
More Pricing Information
Community Pulse
LogMeIn Pro by GoToRemoteCall PC/Mobile/Visual
Features
LogMeIn Pro by GoToRemoteCall PC/Mobile/Visual
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Pro by GoTo
8.3
18 Ratings
4% above category average
RemoteCall PC/Mobile/Visual
-
Ratings
Screen sharing9.617 Ratings00 Ratings
File transfer8.917 Ratings00 Ratings
Instant message7.713 Ratings00 Ratings
Secure remote access with Smart Card authentication7.04 Ratings00 Ratings
Access to sleeping/powered-off computers7.816 Ratings00 Ratings
Over-the-Internet remote session9.917 Ratings00 Ratings
Initiate remote control from mobile7.812 Ratings00 Ratings
Remote management of servers & workstations9.415 Ratings00 Ratings
Remote Active Directory® management6.610 Ratings00 Ratings
Centralized management dashboard9.813 Ratings00 Ratings
Session record8.812 Ratings00 Ratings
Annotations6.27 Ratings00 Ratings
Monitoring and Alerts7.511 Ratings00 Ratings
Multi-platform remote control8.814 Ratings00 Ratings
Best Alternatives
LogMeIn Pro by GoToRemoteCall PC/Mobile/Visual
Small Businesses
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Medium-sized Companies
BeyondTrust Privileged Remote Access
BeyondTrust Privileged Remote Access
Score 9.3 out of 10
Action1
Action1
Score 9.6 out of 10
Enterprises
BeyondTrust Privileged Remote Access
BeyondTrust Privileged Remote Access
Score 9.3 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LogMeIn Pro by GoToRemoteCall PC/Mobile/Visual
Likelihood to Recommend
9.4
(18 ratings)
10.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(5 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(3 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
LogMeIn Pro by GoToRemoteCall PC/Mobile/Visual
Likelihood to Recommend
LogMeIn, Inc.
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
Read full review
Rsupport
There was an engineer call due to an emergency failure at the customer. It took an hour for the engineer to move and get to the site. So, using RemoteCall, I immediately supported the problem while moving. The customer's problems were resolved before arriving on-site, and the customer was satisfied thanks to the quick handling and response. Without RemoteCall, the golden hour would have been missed.
Read full review
Pros
LogMeIn, Inc.
  • LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
  • You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
  • I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place
Read full review
Rsupport
  • low cost.
  • fast access.
  • Remote mobile service.
Read full review
Cons
LogMeIn, Inc.
  • Slow customer service - we know more about their product than whoever we talk to whenever we call in
  • It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
  • Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
Read full review
Rsupport
  • They need to invest more in advertising.
  • Fewer users than competitors.
Read full review
Likelihood to Renew
LogMeIn, Inc.
It works great
Read full review
Rsupport
No answers on this topic
Usability
LogMeIn, Inc.
I will give a Rating of 10 for LogMeIn Pro by GoTo's overall usability because it has a centralized Dashboard to access all machines and servers and a very user-friendly User Interface. Also, the remote connectivity is very smooth and reliable as if you are working on your local desktop or laptop.
Read full review
Rsupport
No answers on this topic
Reliability and Availability
LogMeIn, Inc.
Always there as long as there is an internet connection
Read full review
Rsupport
No answers on this topic
Performance
LogMeIn, Inc.
It loads quickly,
Read full review
Rsupport
No answers on this topic
Support Rating
LogMeIn, Inc.
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
Read full review
Rsupport
No answers on this topic
Implementation Rating
LogMeIn, Inc.
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
Read full review
Rsupport
No answers on this topic
Alternatives Considered
LogMeIn, Inc.
LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost
Read full review
Rsupport
RemoteCall and TeamViewer are both good products. However, technical support for TeamViewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, RemoteCall provided various services at a low cost. In particular, it was customized to satisfy 100% of our requirements with a demanding customer.RemoteCall is the best value for money.
Read full review
Scalability
LogMeIn, Inc.
The view is a little blurry. The resolution could be better
Read full review
Rsupport
No answers on this topic
Return on Investment
LogMeIn, Inc.
  • Great to allow workers to work from home. They have remote access easily and can do quick fixes without driving to the office.
  • Hard for supervisors to control work hours. Supervisors do not know when the workers are really working.
  • Being able to even access remotely via smartphone has been impactful to trouble shooting. Your main go to person is traveling and no access to a PC or internet. They can use their smartphone to remote back to the office and fix a quick issue.
Read full review
Rsupport
  • Saved a lot of time and money.
  • Low cost.
Read full review
ScreenShots

RemoteCall PC/Mobile/Visual Screenshots

Screenshot of PC supportScreenshot of Mobile supportScreenshot of Visual supportScreenshot of Remote support work-from-homeScreenshot of RemoteCall WebViewer