124 Reviews and Ratings
6 Reviews and Ratings
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.Incentivized
If you need unattended remote access, you will need one of the paid plans, so for a quick always on remote support option, [ShowMyPC] may not be the best suited. If security is an issue and your client's compliance rules won't allow always on remote access, then ShowMyPC is probably the best on-[the]-fly remote access on the market. On demand access is always free and can be done via browser or via a very small client download.Incentivized
Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.Incentivized
Easy access to help with software issues.Technical supportAccess to Remote desktop controlRecording sessions for paper trailsIncentivized
Slow customer service - we know more about their product than whoever we talk to whenever we call inIt does not always keep the settings during session unless we disconnect and reconnect with the new settings.Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.Incentivized
Free level should have automatic reconnect on rebootBeing a remote access only software pricing plans could be betterBranding should be allowed on lower plansIncentivized
It works greatIncentivized
Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCsIncentivized
Always there as long as there is an internet connectionIncentivized
It loads quickly,Incentivized
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.Incentivized
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forthIncentivized
ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.Incentivized
ShowMyPC lags behind its competition when it comes to usability and smoothness in operations, its UI on the web is complicated and seems out of place. The high point of this product is its customer service provided through chat support for any issues which is instant. The product also lacks integration with rd party CSPs for file sharing and it does not have a MAC client which works against it.Incentivized
The view is a little blurry. The resolution could be betterIncentivized
Save timeImprove customer satisfaction as we can involve the entire team any time and from any place to solve clients' problemsIt effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problemsIncentivized
The on-demand access is free - can't get a better ROI than thatPlans are relatively inexpensive - as long as you are not managing large amounts of devicesHaving a go to remote access solution that enables clients to control access is pricelessIncentivized