Lola.com vs. TravelBank

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lola.com
Score 9.8 out of 10
N/A
Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.
$250
per month
TravelBank
Score 7.2 out of 10
N/A
TravelBank, headquartered in San Francisco, offers their travel management for businesses, featuring booking management, travel policy management, spend tracking and management, and other features.
$12
per user/per month
Pricing
Lola.comTravelBank
Editions & Modules
All-In
$250
per month
Free
Free
Expenses
$12
per user/per month
Travel
$15
per month
Premium Expenses and Travel
Custom Pricing
Offerings
Pricing Offerings
Lola.comTravelBank
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Lola.comTravelBank
Small Businesses
Airbnb for Work
Airbnb for Work
Score 8.4 out of 10
Airbnb for Work
Airbnb for Work
Score 8.4 out of 10
Medium-sized Companies
Darwinbox
Darwinbox
Score 9.2 out of 10
Lola.com
Lola.com
Score 9.8 out of 10
Enterprises
Emburse Chrome River
Emburse Chrome River
Score 8.8 out of 10
Emburse Chrome River
Emburse Chrome River
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Lola.comTravelBank
Likelihood to Recommend
9.7
(14 ratings)
7.0
(14 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(20 ratings)
7.8
(12 ratings)
User Testimonials
Lola.comTravelBank
Likelihood to Recommend
Lola Travel Company
We are currently in the process of planning our company wide retreat in which we need at least 69 people to book their flights. While with that many people traveling at once, I do suspect I'll get some questions and have to assist some folks however by using Lola.com, the time I would have spent prior will be cut drastically. And I'll be able to see who is taking what flight and obtain departure and arrival information without much interruption to anyone's day. Prior to Lola.com this task would have been something truly daunting, but not this time!
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TravelBank
The company-wide implementation of TravelBank greatly increased the efficiency of our expense reimbursement process. It mitigated many pain points such as errors, inconsistencies, and missing information in our manual Excels that were very hard to version control and track through the approval/reimbursement process. Overall, TravelBank has made all of our lives easier!
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Pros
Lola Travel Company
  • Provides corporate leadership with great insights into employee travel costs BEFORE they hit corporate credit cards, thereby facilitating better budgeting, planning, and cash flow management
  • Offers employees who travel a single interface for booking travel
  • Provides employees who are traveling with concierge level service when booking and while on the road
  • The platform's live chat is fantastic!
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TravelBank
  • TravelBank encourages employees to book lower cost flights and hotels. Employees receive half the difference between the average cost for the service and the cost the company is paying in the form of vouchers for Amazon/Airbnb etc. For example, if the average cost of a flight from SFO to JFK is $500, and the employee books a $400 flight, the employee gets $50 and the company saves $50.
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Cons
Lola Travel Company
  • Room for existing features to grow and expand, especially on the administrative side
  • Visually-speaking, the overall layout and color scheme used within the site, specifically when it comes to placement and contrast of key text info, has led to some confusion at times
  • Need for more support of existing travel rewards accounts
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TravelBank
  • It was hard to find a good hotel in my budget.
  • I wish I could get the incentives back in cash.
  • I have trouble using the user interface and wish I could store my common searches easier bcecauseI usually only travel to one place.
  • They need to have a better search tool. Like, if a hotel is unavailable it still needs to come up in the search bar -- not necessarily on the map or home screen, but it would help to see all options if I search because for some reason a ton of hotels that I know have open rooms do not show up.
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Likelihood to Renew
Lola Travel Company
This is just my guess as I'm not involved in the decision aside from providing feedback on using Lola. I think, from what I've heard, that everyone likes Lola and we'll renew the usage. I say this because we're an all-remote company and this greatly solves the logistics of booking flights for everyone.
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TravelBank
No answers on this topic
Usability
Lola Travel Company
Lola is simple and straight to the point in regards to usability. I didn't have to figure things out and felt that the interface was intuitive. I loved it.
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TravelBank
No answers on this topic
Support Rating
Lola Travel Company
Lola's customer support is fantastic. They have frequently contacted us when there are travel alerts, or anticipated flight cancellations to re-book us before it was too late. They are always helpful and pleasant and we have never had any issues.
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TravelBank
The TravelBank team came in for a Lunch and Learn, which was great! Our account team spent a lot of time walking through all of the features and capabilities of TravelBank, as well as tips and tricks for using the online platform and the app. This was tremendously helpful! Also, whenever we need to contact customer support if we are experiencing and difficulties, they are beyond responsive and very helpful!
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Alternatives Considered
Lola Travel Company
Lola.com is much easier to use in terms of UX. Very little Admin and/or user training is needed to get up and running with Lola.com -- which increases our ability to quickly scale the solution. However, I would say that Concur is able to do more inside the travel arena with the addition of expense tracking.
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TravelBank
It is much easier to use than Concur, but typically Concur is mandated to use. We also quickly tried other apps but found that TravelBank was the best. Other apps had issues in trying to recognize the amount if a tip was added and often failed. This is why I like entering in the actual value.
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Return on Investment
Lola Travel Company
  • They have made travel cheaper, so that is a direct reflection to our customers and to us.
  • Customer Service just makes the stress of travel on our employees not so bad. Knowing we have someone to stand behind us while we travel goes a long way
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TravelBank
  • I'm not in the finance department, but I'd guess our travel spend per employee has reduced since we started using TravelBank.
  • We now have one travel supplier, with flights and hotels paid from a central account, rather than everyone booking through a variety of channels with their own card. In case of emergency, the company knows which flight you're on, which hotel you're staying at.
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