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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Looker

    Score8.1 out of 10
    N/ALooker is a BI application with an analytics-oriented application server that sits on top of relational data stores. It includes an end-user interface for exploring data, a reusable development paradigm for data discovery, and an API for supporting data in other systems.N/A

    Square 9 Softworks

    Score9.3 out of 10
    N/AFor document-intensive companies looking to improve business efficiency, Square 9 Softworks develops solutions for process automation that aim to drive increased productivity across all business applications.

    $250

    per month 5 users

    Pricing
    LookerSquare 9 Softworks
    Editions & Modules
    No answers on this topic
    Square 9 Process Automation Essentials
    $50
    per month per user (5 User Minimum)
    Square 9 Digital Transformation Essentials
    $68
    per month per user (5 User Minimum)
    Square 9 Enterprise Essentials
    $75
    per month per user (10 User Minimum)
    Offerings
    Pricing Offerings
    LookerSquare 9 Softworks
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredRequired
    Additional DetailsMust contact sales team for pricing.Offered via a three-tier pricing model that allows customers to scale their solution up or down based on the changing needs of their organization. Pricing excludes professional services and implementation fees
    More Pricing Information
    Community Pulse
    LookerSquare 9 Softworks
    Considered Both Products
    Google
    No answer on this topic
    Square 9 Softworks
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    85 Answers
    96%
    Would buy again
    68 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    75 Answers
    97%
    Delivers good value for the price
    63 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    87 Answers
    96%
    Happy with the feature set
    68 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    55 Answers
    100%
    Lived up to sales and marketing promises
    48 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    69 Answers
    88%
    Implementation went as expected
    50 Answers
    Features
    LookerSquare 9 Softworks
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Looker and Square 9 Softworks
    Feature
    Looker
    7.4
    134 Ratings
    10% below category average
    Square 9 Softworks
    -
    Ratings
    Pixel Perfect reports6.5110 Ratings00 Ratings
    Customizable dashboards8.2133 Ratings00 Ratings
    Report Formatting Templates7.5115 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Looker and Square 9 Softworks
    Feature
    Looker
    6.8
    132 Ratings
    16% below category average
    Square 9 Softworks
    -
    Ratings
    Drill-down analysis6.3128 Ratings00 Ratings
    Formatting capabilities6.6130 Ratings00 Ratings
    Integration with R or other statistical packages5.655 Ratings00 Ratings
    Report sharing and collaboration8.8131 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Looker and Square 9 Softworks
    Feature
    Looker
    7.9
    128 Ratings
    4% below category average
    Square 9 Softworks
    -
    Ratings
    Publish to Web7.7105 Ratings00 Ratings
    Publish to PDF7.8113 Ratings00 Ratings
    Report Versioning7.984 Ratings00 Ratings
    Report Delivery Scheduling8.2110 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Looker and Square 9 Softworks
    Feature
    Looker
    6.6
    128 Ratings
    19% below category average
    Square 9 Softworks
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)7.7124 Ratings00 Ratings
    Location Analytics / Geographic Visualization7.5110 Ratings00 Ratings
    Predictive Analytics4.66 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Looker and Square 9 Softworks
    Feature
    Looker
    7.3
    128 Ratings
    15% below category average
    Square 9 Softworks
    -
    Ratings
    Multi-User Support (named login)7.5120 Ratings00 Ratings
    Role-Based Security Model7.2105 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)7.2122 Ratings00 Ratings
    Report-Level Access Control7.360 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Looker and Square 9 Softworks
    Feature
    Looker
    5.2
    95 Ratings
    40% below category average
    Square 9 Softworks
    -
    Ratings
    Responsive Design for Web Access4.991 Ratings00 Ratings
    Mobile Application5.01 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile5.885 Ratings00 Ratings
    Best Alternatives
    LookerSquare 9 Softworks
    Small Businesses
    Cyfe
    Score4 out of 10
    M‑Files
    Score8.9 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Esker
    Score7.4 out of 10
    Enterprises
    Jaspersoft Community Edition
    Score7 out of 10
    Tungsten Capture
    Score9.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LookerSquare 9 Softworks
    Likelihood to Recommend
    8.0
    (134 ratings)
    9.3
    (75 ratings)
    Likelihood to Renew
    9.2
    (8 ratings)
    4.9
    (7 ratings)
    Usability
    8.8
    (12 ratings)
    8.0
    (6 ratings)
    Availability
    10.0
    (1 ratings)
    7.3
    (2 ratings)
    Performance
    6.0
    (1 ratings)
    7.3
    (2 ratings)
    Support Rating
    8.8
    (14 ratings)
    7.9
    (26 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    6.4
    (3 ratings)
    Configurability
    10.0
    (1 ratings)
    7.3
    (1 ratings)
    Contract Terms and Pricing Model
    10.0
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    8.5
    (51 ratings)
    -
    (0 ratings)
    Data Sources
    7.3
    (51 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (1 ratings)
    4.5
    (2 ratings)
    Product Scalability
    10.0
    (1 ratings)
    7.3
    (2 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    7.3
    (2 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    7.3
    (2 ratings)
    User Testimonials
    LookerSquare 9 Softworks
    Likelihood to Recommend
    Google
    When data drives potential for new orders, Looker earns its place in our tech stack. If, on the other hand, we are hoping for pipeline generation, Looker is useful if you are willing to repeatedly go check customer utilizations .... it is not appropriate if you are hoping to automate data analysis for this purpose.
    Incentivized
    Read full review
    Square 9 Softworks
    Square 9 Softworks is really good for internal and external filing services. Square 9 Softworks is also an application that can be utilized for databases to store and extract data. If the volume of your filing isn’t heavy or on a day-to-day basis then I wouldn’t recommend Square 9 Softworks.
    Incentivized
    Read full review
    Pros
    Google
    • Show visited pages - sessions, pageviews - which programs are viewed the most.
    • Displays session source/medium views to see where users are coming from.
    • It shows the video titles, URLs, and event counts so we can monitor the performance of our videos.
    • It gives a graphic face to the numbers, such as using bar charts, pie graphs, and other charts to show user trends or which channels are driving engagement.
    • Our clients like to see the top pages visited for a month.
    • I like the drop-and-drag approach, and building charts is a little easier than it was before.
    Incentivized
    Read full review
    Square 9 Softworks
    • The software is very flexible, and the technicians were great at implementing our customizations for the PO project.
    • While indexing fields in Global Search, the Key Free tool works great.
    • Global Search is well-organized. It's easy to navigate and find your documents.
    • The process for completing your project was well done. Communicating with individuals at Square 9 who were responsible for different aspects of the project was easy.
    Incentivized
    Read full review
    Cons
    Google
    • Documentation is scarce, and very difficult to find when you need it.
    • Pricing is unclear, particularly as you look to scale your reports across the business.
    • Data from other sources is not represented in the system as well as first party Google services.
    Incentivized
    Read full review
    Square 9 Softworks
    • GlobalSearch could use some enhancements in layout - THIS IS FIXED WITH THE NEWEST VERSION OF GLOBALSEARCH 6.3 and their Sleek GUI GlobalSearch GO! - WELL DONE!
    • GlobalSearch could use external sharing of documents THIS IS FIXED WITH THE NEWEST VERSION OF GLOBALSEARCH 6.3 and their Sleek GUI GlobalSearch GO! - WELL DONE!
    • GlobalForms could have better formatting tools to enhance the fields and text formatting
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    I give it this rating because it deems as effective, I am able to complete majority of my tasks using this app. It is very helpful when analyzing the data provided and shown in the app and it's just overall a great app for Operational use, despite the small hiccups it has (live data).
    Incentivized
    Read full review
    Square 9 Softworks
    We absolutely can't imagine not continuing software maintenance as there are always new additions that improve the system not to mention the excellent tech support when issues are encountered. Response times for troubleshooting are very quick and usually, my issue is resolved in less than an hour after connecting with support.
    Incentivized
    Read full review
    Usability
    Google
    Looker is relatively easy to use, even as it is set up. The customers for the front-end only have issues with the initial setup for looker ml creations. Other "looks" are relatively easy to set up, depending on the ETL and the data which is coming into Looker on a regular basis.
    Incentivized
    Read full review
    Square 9 Softworks
    The items I am searching for are easily found. They are found in at least 95% of the searches. The failure rate generally is related to another employees user error or a template error set up by our Square 9 team in house.
    Incentivized
    Read full review
    Reliability and Availability
    Google
    No objections
    Incentivized
    Read full review
    Square 9 Softworks
    Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.
    Read full review
    Performance
    Google
    Somehow resources heavy, both on server and client. I recommned at least 50Mbs data rate and high performance desktop comouter to be abke to run comolex tasks and configure larger amount of data. On the other hand, the client does not need to worry when viewing, the performance is usually ok
    Incentivized
    Read full review
    Square 9 Softworks
    With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.
    Read full review
    Support Rating
    Google
    Never had to work with support for issues. Any questions we had, they would respond promptly and clearly. The one-time setup was easy, by reading documentation. If the feature is not supported, they will add a feature request. In this case, LDAP support was requested over OKTA. They are looking into it.
    Incentivized
    Read full review
    Square 9 Softworks
    We had one "production down" incident that took about a day to get help on. I think that's a bit too long. The support people seem confident but not that friendly. I feel like I'm bothering them when I get help, but they get the job done.
    Incentivized
    Read full review
    In-Person Training
    Google
    No answers on this topic
    Square 9 Softworks
    It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.
    Read full review
    Implementation Rating
    Google
    Very satisfied, easy to implement
    Incentivized
    Read full review
    Square 9 Softworks
    I think the implementation could have gone a little smoother than it did. Now that I know how to use the software, I could do it myself. I feel that as an organization, we could have been a little better prepared. If the consultant was more aware of what we were looking for, they could have assisted in setting up some workflows for us as per the contract. But because we were not prepared, the initial implementation process was a little painful. That said, adding a document management system to ANY business kinda means everyone has to re-think the way they do their work which can be difficult for some staff.
    Incentivized
    Read full review
    Alternatives Considered
    Google
    Looker Studio, you can easily report on data from various sources without programming. Looker Studio is available at no charge for creators and report viewers. Enterprise customers who upgrade to Looker Studio Pro will receive support and expanded administrative features, including team content management. So it's good.
    Incentivized
    Read full review
    Square 9 Softworks
    We tried Etrieve before Square 9 and it never got off the ground. Our requirements were too complex and the platform could not accommodate them. Square 9 offered the flexibility and customization we needed from the start. Support worked with us to build workflows that actually fit our processes instead of forcing us into a rigid structure.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    Perfect price to performance
    Incentivized
    Read full review
    Square 9 Softworks
    No answers on this topic
    Scalability
    Google
    No answers on this topic
    Square 9 Softworks
    The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.
    Read full review
    Return on Investment
    Google
    • Looker has a poignant impact on our business's ROI objectives. As an advertising exchange we have specific goals for daily requests and fill, and having premade Looks to monitor this is an integral piece of our operational capability
    • To facilitate an efficient monthly billing cycle in our organization, Looker is essential to track estimated revenue and impression delivery by publisher. Without the Looks we have set up, we would spend considerably more time and effort segmenting revenue by vertical.
    • Looker's unique value proposition is making analytical tools more digestible to people without conventional analytical experience. Other competing tools like Tableau require considerably more training and context to successfully use, and the ability to easily plot different visualizations is one of its greatest selling points.
    Incentivized
    Read full review
    Square 9 Softworks
    • Reduction in human error through manual data entry process now being automated
    • Reduction in cost due to automation allowing the function to not require a full time employee
    • Reduction in time spent performing the previous manual tasks. Example: on our consolidated shipment days, it could take doc clerk 2-3 hours to prepare master document package. This has been reduced to 30 minutes or less (depending on size of shipment and time needed for OCR to complete)
    Incentivized
    Read full review
    ScreenShots

    Looker Screenshots

    Screenshot of a Looker dashboard with a geo chart.

    Square 9 Softworks Screenshots

    Screenshot of GlobalSearch Go, which organizes documents based on extracted data.Screenshot of InquireAI, which offers AI-driven data extraction of invoice and receipt fields to eliminate the need for manual data entry.Screenshot of a contract. Contracts are a complex document format that can require contextual understanding to collect accurate data points.Screenshot of the invoice review process, where users can be notified by email when a pending approval is available.Screenshot of a fully indexed document. These can be released for secure access within GlobalSearch or sent to other repositories, including QuickBooks, Dynamics 35 Business Central, Citrix ShareFile, or Google Drive.Screenshot of Documents are stored in a secure, searchable archive.