Likelihood to Recommend ManageEngine, A Div of Zoho Corporation Pvt Ltd
It has strength in collecting information through SSH, WMI, Telnet, SNMP, http, https, MSSQL ports (several types of DB postgresql, db2, SAP MaxDB, HANA which we must monitor).The information it extracts is very useful to us since each type of monitor gives us visibility of what happens internally in them.The truth is that the needs that we have had during these years, ManageEngine Application Manager has been able to cover them especially with business core (ERP) with monitoring of SAP Server and SAP CCMS.
Read full review I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients
Read full review Pros ManageEngine, A Div of Zoho Corporation Pvt Ltd
Intuitive ease of the administration interface Improvements and security fixes that are quickly integrated with frequent updates Visibility into the status of our services and the end user experience (End to End) Reports associated with attributes of services, applications or containers that help us detect certain flaws in our services. Read full review The alerts are very responsive offering quite detailed timing information The UI for reports is very clear and set up of reports is very intuitive Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down Read full review Cons ManageEngine, A Div of Zoho Corporation Pvt Ltd
Plugin Quirks where it times out Navigation through some of the screen seems a bit confusing Consistency such as where license info is location between op and app manager are in different places. Better if it were consistent Maintenance schedules in different locations in both Op and App manger product, needs consistency. They are all Zoho products!! Read full review The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself. Read full review Likelihood to Renew ManageEngine, A Div of Zoho Corporation Pvt Ltd
For the the trust, security and support that ManageEngine Application Manager has given us, for 12 years as clients, has made us very satisfied and grateful for the response times to resolve doubts or needs that we have had.
Read full review Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Ted White Sr. Mgr., Information Systems Production Operations
Read full review Usability ManageEngine, A Div of Zoho Corporation Pvt Ltd
The intuitive ease of the administration interface, the new features, improvements and security fixes that are quickly integrated with frequent updates. Tuning or more detailed reports associated with attributes of services, applications or containers that help us detect certain flaws in our services. The capacity for improvements that are implemented and the ease of integrating new monitors into the product, which we need, gives us the speed and ease of preventing interruptions or events that helps us avoid.
Read full review Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
Read full review Performance ManageEngine, A Div of Zoho Corporation Pvt Ltd
Interface is unnecessarily complicated and frequently responds slowly.
Ted White Sr. Mgr., Information Systems Production Operations
Read full review Support Rating ManageEngine, A Div of Zoho Corporation Pvt Ltd
The trust, security and support that ManageEngine Application Manager has given us, for 12 years as clients, has made us very satisfied and grateful for the response times to resolve doubts or needs that we have had.
Read full review Support responded the same day to my query, as I was setting the product up but couldn't find the setting I needed. This was successfully resolved in a short time frame, so I was pleased with how quickly we were able to get this resolved. I haven't needed to contact support since.
Read full review Alternatives Considered ManageEngine, A Div of Zoho Corporation Pvt Ltd
Other solutions like Microsoft EM and
SCCM can be interdependent and cause all sorts of issues and additional costs. I think software should be optionally integrated and work on its own as a standalone solution. I like that ManageEngine allows for specific use of its software and not forcing users into an unneeded license or contract.
Read full review PRTG Network Monitor was a far more complicated tool to use and set up albeit it does both Internal and External monitoring. The setup wasn't intuitive and there are too many configuration options to complete to form an alertAmazon CloudWatch is specific to AWS resources and cannot be easily use outside of the AWS EcosystemRead full review Return on Investment ManageEngine, A Div of Zoho Corporation Pvt Ltd
By providing valuable insights into application performance and resource utilization, it has contributed to better decision-making and resource allocation. It has helped us identify and resolve performance issues more quickly, minimizing the impact on business operations. ManageEngine Application Manager has improved our ability to monitor and manage critical applications, reducing downtime and improving overall productivity. Read full review Honestly, we have 4 other products that overlap this functionality whose organizations provide far superior support. At this point it is an unnecessary expense. In my opinion, their lack of support responsiveness and commitment has impacted our IT agility. Its time to explore other alternatives. Read full review ScreenShots ManageEngine Application Manager Screenshots SolarWinds Pingdom Screenshots