Likelihood to Recommend ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine Endpoint Central is fantastic for a set and forget patching tool. This is great for the Windows clients that we have and provides good reporting and ensures machines are kept up to date and gives us good reporting on which machines are vulnerable in our organisation. Linux machines are not as well handled due to the multiple flavours of Linux that are out there. ManageEngine Endpoint Central only manages specific versions of Mac and Linux so it is best to check compatability ahead of time.
Read full review We used a product before that was designed to prevent users making changes and saving files to the desktop computer. This required a renewal of the license. By using SCCM in our environment we were able to discontinue using that product because SCCM allows us to completely restore a machine back to the original configuration. We have taught our users to save their individual work on either a network drive or a cloud drive. By doing this, if we do a re-image of their machine they have lost no data, and it makes for a faster resolution. In some instances having a computer in our SCCM environment it can become cumbersome when creating new users for very specific purposes. It can be done by creating new organizational units and applying new policies but when in a pinch it can be frustrating. For the most part we have tried to make "new" purpose images and groups to at least accommodate a quick install.
Read full review Pros ManageEngine, A Div of Zoho Corporation Pvt Ltd
Patch Management is very easy to use and deploy patches each month Inventory Reporting is straight forward with multiple premade reports available Remote Connections are very simple to use, it only takes 15 seconds to find and connect to a device. Software Deployment and the Self serviceportal give you multiple ways of deploying your apps. Read full review Provides our users the ability to deploy and manage our own datacenter based on defined software with understandable solutions for storage, compute, networking and security. We are able to update at once all the computers from all departments without having to install the OS on every computer. It allows us to have everything in one place for database management and datacenter inspection as well. Read full review Cons ManageEngine, A Div of Zoho Corporation Pvt Ltd
More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation. Read full review Needs web based storefront for requesting new software Needs ability to manage the packaging work flow better Sometimes is slow to download and there is no indication the entire catalog is being loaded, resulting in confused users not being able to find common software in the available list. Read full review Likelihood to Renew ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
Read full review Usability ManageEngine, A Div of Zoho Corporation Pvt Ltd
Responds well to basic needs: 1. Update 2. Image/Re-image endpoints 3. Mass deployment 4. Pop-Up communications
Read full review It is not user-friendly for the most part. With IT infrastructure, sometimes it cannot handle excess requests. Every few months, you will need an upgrade in terms of server resources to keep up with incoming alerts and requests. This does not happen all of the time, but it does happen when there are too many requests.
Read full review Support Rating ManageEngine, A Div of Zoho Corporation Pvt Ltd
The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
Read full review If I had to dislike something about the system it would be how much it changes once you upgrade. This could be more of a problem of mine since I get used to one way and don't like it when it changes so much. I am enjoying the newest update, but it is a mess when you are actually going through the upgrades.
Read full review Alternatives Considered ManageEngine, A Div of Zoho Corporation Pvt Ltd
WSUS (provided by Microsoft) is a MUCH inferior product, no flexibility at all, updates when it wants and how it wants and was generally not suit for purpose. In addition, endpoint offers all the other functionality that WSUS doesn't (as said earlier in my review, remote control, endpoint security and much more).
Read full review We previously used a mix of FOG and Clonezilla to image machines. The biggest issues with these products is that changing one piece of the image required you to rebuild the entire image itself. These pieces of software also did not allow you to manage applications and Windows Updates, causing IT to have to constantly touch machines after they were imaged and update or manage them with a much more hands on approach.
Read full review Return on Investment ManageEngine, A Div of Zoho Corporation Pvt Ltd
With software metering, the real use of applications by users has been identified; in this case, when the license renewal date arrives, users who do not use this application have stopped renewing it. This has achieved savings for the business. The deployment of images has made the onboarding of collaborators faster, this means less downtime and more productivity for the company. By having the laptops patched and without vulnerabilities, there is greater productivity, because the equipment is no longer out of service due to an attack or vulnerability. Read full review We have been able to automate our patch management, firmware and other security concerns. We have a standardized "image" ensuring our setup is consistent across the enterprise. This alone has saved us in time to support and time to understand how to use our desktops. Read full review ScreenShots