What users are saying about
10 Ratings
8 Ratings
10 Ratings
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Score 7.4 out of 100
8 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Marchex

Marchex does a fantastic job of offering stable and consistent Call Analytics data along with friendly, helpful, and prompt service reps. Where Marchex falls short is the lack of great user experience and intuitive design.
Kevin Bossons | TrustRadius Reviewer

Singular

Singular is perfect for companies that have limited BI developer resources. If you work with more than a few media partners, Singular aggregates all pre-install metrics and automatically connects it to your BI data / MMP provider. This use is perfect for executives/directors that want to have a quick snapshot of their marketing spend.Singular also works well for media buyers that want to export Singular report as a base for creating optimization reports.
Amos Adler | TrustRadius Reviewer

Pros

Marchex

  • Marchex does exactly what you need it to do. It allows businesses to quickly and effectively create online and offline call-tracking numbers to measure marketing performance.
  • Marchex offers a variety of additional options, features, and capabilities outside of their core business model, which is call tracking. These business offerings appeal to smaller businesses, since they are primarily an enterprise-level call-tracking platform.
  • Marchex allows you to listen and mark phone calls based on whether or not they lead to a conversion, if you business has the time to manage this process, it is an effective way to determine which source/mediums are providing the highest inside-conversion rate.
Aaron Metzger | TrustRadius Reviewer

Singular

  • Creative reporting is one of the features of Singular (formerly Apsalar), which I love the most.
  • Tracking the user journey right from the click to purchase.
Anonymous | TrustRadius Reviewer

Cons

Marchex

  • Although customer support is only a phone call away, trouble shooting was not their strongest area. There was usually only one person who could help with technical support and getting past the gate keepers to talk to that person was not easy.
  • Salesmen were difficult to get in touch with. You think it would be easy to negotiate a contract to add more services but this proved to be a difficult task as well.
  • Online reporting could use improvement. If you wanted to sift through data you had to download a spreadsheet to manipulate the data. Very little beyond simple reporting could be accomplished on their platform.
John Kobel | TrustRadius Reviewer

Singular

  • Providing a clear solution to cross-device attribution and measurement: no vendor does this well currently.
  • Ability to toggle advanced attribution models: first-last touch, time decay, etc.
  • Comprehensive deep linking solution (similar to Branch).
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Marchex

Marchex 1.0
Based on 4 answers
We renew Marchex each year, we love it! It's a great investment. It's woven into a few of our products that we offer our clients so we wouldn't stop using it any time soon. The clients are big fans of it
Anonymous | TrustRadius Reviewer

Singular

No score
No answers yet
No answers on this topic

Support Rating

Marchex

No score
No answers yet
No answers on this topic

Singular

Singular 8.0
Based on 3 answers
When we report about a bug or a problem the support usually responds quickly and try to provide a solution/fix in a timely manner. I wish that they had a monitoring tool to notify me about bugs before I spot them myself.
Amos Adler | TrustRadius Reviewer

Alternatives Considered

Marchex

marchex is a simple program to get call tracking numbers, voice recording, and data about calls. This is the only software we have used for call tracking, however, it has fulfilled our needs. It is very helpful when a client says they aren't getting calls or aren't getting leads. We can play the call recording back to them and highlight areas that they may be losing sales.
Amber Stanley-Kruth | TrustRadius Reviewer

Singular

As this is my first job after completing my graduation, therefore I do not have any prior experience of working with corporates and organizations. Hence I have only used Singular (formerly Apsalar).
Anonymous | TrustRadius Reviewer

Return on Investment

Marchex

  • It has led to better customer service now that employees know they are being recorded. Calls are being answered quicker, there is less wait time, and there are 50% more leads generated because of this.
  • Now that clients can see exactly how many calls they are getting and from where, it has given our company a greater ROI as we are now more transparent and credible than ever.
Kayla Blanchard | TrustRadius Reviewer

Singular

  • Reduced time to manage reporting on a daily basis—going from weekly reporting to daily cadence.
  • Ability to manage and optimize creative performance, allowing us to test and react to performance quickly.
  • Reduced error rate (and therefore troubleshooting) of reporting.
Anonymous | TrustRadius Reviewer

Pricing Details

Marchex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Singular

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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