What users are saying about
11 Ratings
5 Ratings
11 Ratings
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Score 8.3 out of 100
5 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Mattermost

Software developers are big enthusiasts of a ChatOps software, such as Mattermost, as it allows for direct collaboration without unnecessarily relying on email to get projects done. That goes for any teams that require collaboration. Some scenarios where Mattermost may not work as well would be teams that are in different geographic locations, such as teammates in India. Due to the time difference, collaboration would be harder, and an application like Mattermost may not have that much benefit.
Anonymous | TrustRadius Reviewer

Nuclino

One of the best tools for small team wiki/collaboration site. After setting things up in a day, there was almost no learning curve for the users. Not the best solution for bigger teams though. Because of the mobile apps, the user can be productive while on the move too! Desktop and web version are working fine.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mattermost
6.9
Nuclino
7.9
Task Management
Mattermost
7.0
Nuclino
8.0
Gantt Charts
Mattermost
6.0
Nuclino
Scheduling
Mattermost
7.0
Nuclino
Workflow Automation
Mattermost
5.0
Nuclino
Mobile Access
Mattermost
8.5
Nuclino
7.2
Search
Mattermost
7.8
Nuclino
7.2
Visual planning tools
Mattermost
Nuclino
9.0

Communication

Mattermost
8.0
Nuclino
7.0
Chat
Mattermost
9.7
Nuclino
Notifications
Mattermost
8.7
Nuclino
8.0
Discussions
Mattermost
9.3
Nuclino
4.0
Surveys
Mattermost
7.0
Nuclino
Internal knowledgebase
Mattermost
6.0
Nuclino
9.0
Integrates with Gmail and Google Hangouts
Mattermost
7.0
Nuclino

File Sharing & Management

Mattermost
7.3
Nuclino
7.7
Versioning
Mattermost
8.0
Nuclino
7.4
Video files
Mattermost
6.4
Nuclino
Audio files
Mattermost
6.7
Nuclino
Document collaboration
Mattermost
8.6
Nuclino
8.4
Access control
Mattermost
7.6
Nuclino
7.8
Advanced security features
Mattermost
7.0
Nuclino
7.0
Integrates with Google Drive
Mattermost
8.0
Nuclino
Device sync
Mattermost
6.0
Nuclino

Pros

Mattermost

  • It's open-source! So our devs could adequate the tool to our necessities.
  • It works particularly well in every navigator.
  • It also works well in mobile phones, even when you choose not to install the mobile app (this is a BIG plus).
María Lucía Santagata | TrustRadius Reviewer

Nuclino

  • Clean simple interface where users can onboard quickly and get to documenting - no "plugins" that the user has to learn to use.
  • Great structuring method which shows on the left-hand side allowing the user to drag-n-drop items in the hierarchy where they are needed quickly.
  • Ability to view history to see changes and export content into word and PDF formats.
  • Great search interface that quickly shows the results using auto-complete in keeping with the clean interface.
Anonymous | TrustRadius Reviewer

Cons

Mattermost

  • UI glitches were frequent occurrences
  • Base pricing is competitive with Slack, but enterprise features come at a hefty price
  • Webhooks are cumbersome to set up compared to Slack
Anonymous | TrustRadius Reviewer

Nuclino

  • No real offline use is possible.
  • For small teams it's ok, but pricing is too high if lots of employees need to work with it.
Anonymous | TrustRadius Reviewer

Usability

Mattermost

Mattermost 7.3
Based on 3 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

Nuclino

No score
No answers yet
No answers on this topic

Support Rating

Mattermost

Mattermost 7.8
Based on 7 answers
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.
Anonymous | TrustRadius Reviewer

Nuclino

Nuclino 8.0
Based on 1 answer
The Nuclino knowledge base is good. Most answers to your questions can be found there. I didn't need to contact support at all.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mattermost

Slack is excellent and has many of the same features as Mattermost. However, the cost if you have a larger group can be prohibitive. Mattermost is a better ROI per user, in our opinion. It also allows us to host it ourselves, which is more desirable for management by our MIS department.
Angela Goldsmith, PMP | TrustRadius Reviewer

Nuclino

Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to Confluence. Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast, Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated Confluence can get just to author a quick page.
Anonymous | TrustRadius Reviewer

Return on Investment

Mattermost

  • Install, deploy and forget, as the setup was very easy
  • Mattermost has neither had a positive nor negative impact on business objectives
Jaideep Tibrewala | TrustRadius Reviewer

Nuclino

  • Having a central documentation allowed users to find data more quickly, which resulted in 50% less "question" type bugs that would appear in our queue.
  • Collaborating documentation before development resulted in less bugs; this is part process but the ease of sharing and making related documentation easy to access encouraged users into adapting the process.
  • Increased use in documentation allows support response time to be higher for triage since supporting documentation is ready to go.
Anonymous | TrustRadius Reviewer

Pricing Details

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nuclino

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mattermost
8.4
Nuclino
8.6

Usability

Mattermost
7.3
Nuclino

Support Rating

Mattermost
7.8
Nuclino
8.0

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