What users are saying about
11 Ratings
Top Rated
437 Ratings
11 Ratings
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Score 7.3 out of 100
Top Rated
437 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Maximizer CRM

Maximizer CRM is a great tool for customer relationship management. I would like to see more integration with other CRM programs to allow existing data to be easily imported. I would like to see an expanded calendar with better visibility to different users. For the price, it is a very powerful tool that we use daily.
Len Masek | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Maximizer CRM
7.7
Zoho CRM
7.7
Customer data management / contact management
Maximizer CRM
9.7
Zoho CRM
8.0
Workflow management
Maximizer CRM
5.0
Zoho CRM
8.1
Territory management
Maximizer CRM
6.2
Zoho CRM
7.7
Opportunity management
Maximizer CRM
9.4
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Maximizer CRM
5.9
Zoho CRM
7.1
Contract management
Maximizer CRM
9.4
Zoho CRM
7.5
Quote & order management
Maximizer CRM
7.0
Zoho CRM
7.5
Interaction tracking
Maximizer CRM
7.6
Zoho CRM
8.3
Channel / partner relationship management
Maximizer CRM
8.8
Zoho CRM
7.4

Customer Service & Support

Maximizer CRM
8.3
Zoho CRM
7.5
Case management
Maximizer CRM
8.0
Zoho CRM
7.6
Call center management
Maximizer CRM
8.0
Zoho CRM
7.4
Help desk management
Maximizer CRM
9.0
Zoho CRM
7.6

Marketing Automation

Maximizer CRM
7.3
Zoho CRM
8.0
Lead management
Maximizer CRM
9.1
Zoho CRM
8.1
Email marketing
Maximizer CRM
5.6
Zoho CRM
8.0

CRM Project Management

Maximizer CRM
8.0
Zoho CRM
7.9
Task management
Maximizer CRM
9.1
Zoho CRM
8.1
Billing and invoicing management
Maximizer CRM
6.0
Zoho CRM
7.7
Reporting
Maximizer CRM
8.8
Zoho CRM
7.8

CRM Reporting & Analytics

Maximizer CRM
8.6
Zoho CRM
8.0
Forecasting
Maximizer CRM
9.1
Zoho CRM
7.8
Pipeline visualization
Maximizer CRM
7.7
Zoho CRM
8.0
Customizable reports
Maximizer CRM
9.1
Zoho CRM
8.2

Customization

Maximizer CRM
5.0
Zoho CRM
8.4
Custom fields
Maximizer CRM
6.5
Zoho CRM
8.5
Custom objects
Maximizer CRM
2.0
Zoho CRM
8.4
Scripting environment
Maximizer CRM
5.0
Zoho CRM
8.5
API for custom integration
Maximizer CRM
6.6
Zoho CRM
8.1

Security

Maximizer CRM
10.0
Zoho CRM
8.2
Single sign-on capability
Maximizer CRM
10.0
Zoho CRM
8.1
Role-based user permissions
Maximizer CRM
10.0
Zoho CRM
8.3

Social CRM

Maximizer CRM
5.0
Zoho CRM
7.4
Social data
Maximizer CRM
5.0
Zoho CRM
7.4
Social engagement
Maximizer CRM
5.0
Zoho CRM
7.4

Integrations with 3rd-party Software

Maximizer CRM
4.9
Zoho CRM
7.5
Marketing automation
Maximizer CRM
4.9
Zoho CRM
7.7
Compensation management
Maximizer CRM
4.9
Zoho CRM
7.3

Platform

Maximizer CRM
9.4
Zoho CRM
7.0
Mobile access
Maximizer CRM
9.4
Zoho CRM
7.0

Pros

Maximizer CRM

  • User-friendly, straightforward menus, and not many hidden attributes that you need to dig deep into.
  • Simple, not at all complicated.
  • Ideal for small to medium size business.
AROOP VACHALI | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Maximizer CRM

  • It is difficult to look directly in the database for information. This is mainly do to the flexible/customizable nature of the program. Because of this, tables and columns in the database are very generic and low level information can be difficult to find.
  • The ability to remotely sync in with the server and update the data can be very slow, depending on the amount of new data that needs to be pushed from the remote location.
Shayne Froelich | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Maximizer CRM

Maximizer CRM 10.0
Based on 1 answer
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Shayne Froelich | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Maximizer CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Maximizer CRM

Maximizer CRM 8.0
Based on 2 answers
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Shayne Froelich | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Maximizer CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Maximizer CRM

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Thomas Laut | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Maximizer CRM

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Len Masek | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Maximizer CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29*

* per user/Month

Maximizer CRM Editions & Modules

On-premise Edition
Business Plus$491
Insights$891
  1. Per User / Month
SaaS Edition
Small Office$291
Business Plus$491
Insights$891
  1. Per User / Month
Additional Pricing Details
All pricing in USD. Monthly no contract subscription option available.

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Maximizer CRM
8.0
Zoho CRM
7.9

Likelihood to Renew

Maximizer CRM
10.0
Zoho CRM
7.6

Usability

Maximizer CRM
Zoho CRM
8.0

Reliability and Availability

Maximizer CRM
Zoho CRM
9.0

Performance

Maximizer CRM
Zoho CRM
9.0

Support Rating

Maximizer CRM
8.0
Zoho CRM
4.0

Online Training

Maximizer CRM
Zoho CRM
8.2

Implementation Rating

Maximizer CRM
Zoho CRM
8.0

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